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Optima

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Know us better

We are Optima! Established in 2010 by experienced industry professionals Optima is a medium sized
provider of contact center services with focus on quality to its clients. We support our partners in growing
their business and increasing customer satisfaction, through best in class approach for support services
and sales. Our medium-size permits us to focus better on delivering high quality services and results.

Quality. Client Results.
Teamwork.

>   Our story


Quality. Client Results.
Teamwork.

Our journey started in 2010 with an enthusiastic and experienced team and shortly Optima proved to be an reliable and high quality provider for important companies in various industries. As recognition of our high quality services, Contact Center
Magazine awarded Optima with Best Medium Call Center (outsourced) Award at the Romanian Contact Center Awards 2013.

Client

• Always first
• Partnership oriented and collaborative culture
• Responsibility and transparency

Results

• Constant focus on achieving results and adding value for clients, shareholders, employees and community
• Synergy between our efforts and client goals

Quality

• Tailored solutions for each client/project
• Dedicated resources and engaged management team
• Continuous process improvement
• Technologies and CRM customized solutions oriented towards the client

Team

• High level of team energy, engagement and enthusiasm
• Experienced professionals acting with integrity and positive attitude
• Customer respect and caring culture
• Social awareness, involvement and responsibility

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Why Optima?

  • Proven track record and constant growth through excellence in delivering results for its clients/partners (Optima is main partner for large multinational players from telecom and financial services industries)
  • Extremely people, customer and quality orientated culture;
  • Sustainable and financially stable business, being privately owned;
  • Extensive experience in developing complex projects;
  • State of the art IT and Data security.

Our partners

Next Capital

Next Capital was founded to act as an institutional source of alternative funding for SMEs and growing businesses throughout Romania. If a company has difficulties obtaining funding or if it has already exhausted the available financing sources, financing your Accounts Receivable through factoring can be the answer for instant cash.

Next Capital understands the cash flow challenges of small and medium sized companies and the financial security that they require. This is why Next Capital developed a flexible, fast and easy path to immediate cash, but also to the appropriate accounts receivable management of the portfolio.

Next Capital has been member of IFA (International Factoring Association) since 2005 and also has been a founding member and President of RFA (Romanian Factoring Association) since 2011.

Find out more >

View website >

NorthBridge

(NBCP) is an investment banking firm with focus on corporate advisory work in real estate assets ( including commercial and residential property and agricultural land ) and financial services. NBCP is authorised and regulated by the UK Financial Services Authority (FSA).

NBCP has raised capital for projects in a number of European regions and continues to advise many of these businesses on a long-term basis. The team’s hands-on approach allows handling of more complex projects where potentially higher risks can be managed to generate superior investor returns.

The founders of NBCP have an average of more than 20 years’ experience in financial markets and substantial collective operational management in real estate and agriculture. NBCP is a limited company, but operates along similar lines as a partnership.

North Bridge Management AS, North Bridge Capital AS, North Bridge Business Services AS and North Bridge Eiendomsforvaltning AS are subsidiaries of the holding company North Bridge AS. North Bridge AS is owned by North Bridge Capital Partners Limited in London UK.

Find out more >

View website >

Management.
A team you can trust.

>   View team


Management.
A team you can trust.

Georg Kovacs

With more than 16 years experience in the accounts receivable sector, Georg began his career as Operations Manager at Intrum Justitia Hungary, one of the largest receivables management companies in Europe. In 2000, Georg switched to Vodafone Hungary and assumed the position of Head of Risk. He managed to enlarge his knowledge area by assuming a similar role with corresponding activities at Vodafone Egypt, before joining EOS KSI in 2002. Georg Kovacs launched the Romanian operations in December 2002 and assumed the role of Managing Director. Georg also invested and founded several companies like Next Capital (2006) and Optima in 2010.


Adrian Boghiu

Adrian has more than 15 years experience in credit, collection and finance. Since 1997, he held various positions within the mobile industry in both Credit & Collection and Finance. In April 2004, Adrian joined EOS KSI assuming the role as co-Managing Director together with Georg. Adrian is a chartered accountant (ACCA) and has a double degree in Economics and Engineering. Adrian is one of the founders and investors in Next Capital and Optima.


Daniel Mereuta

With more than 11 years experience Daniel began his career at EOS KSI, the largest receivables management company in Romania. Since 2004 he held various positions in EOS developing his area of expertise in operations management, business development, collections B2C and B2B. During his carreer at EOS he was responsible for regional expansion as well as launching and developing several lines of operations. Starting 2011 Daniel joines Optima assuming company’s management and development.


Bogdan Rosu

Bogdan has accumulated over 17 years experience in business development, sales & marketing, risk management and finance, in companies like Ford, Connex (Vodafone Romania), EOS KSI Romania and IFN Next Capital Finance SA. Recently he took over the Executive Director role of Next Capital Group. Bogdan is also the President of RFA (Romanian Factoring Association) since 2011.



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Tehnology

We understand the importance of advanced technologies in order to support the most complex projects in any industry, so we have been investing in the required applications and tools that can assure proper level of delivery and security

Here are some features that reflect our approach in the technology area:


• CRM Systems, Call Center Application, Dialer, IVR, ACD, CTI, Call recording, SMS Gateway etc.


• VOIP Integration Systems, Blade Center IBM, Red Hat Enterprise Virtualization etc.


• Full service security architecture