{"id":11495,"date":"2025-11-07T13:24:54","date_gmt":"2025-11-07T11:24:54","guid":{"rendered":"https:\/\/optimacall.ro\/?p=11495"},"modified":"2025-11-12T12:32:47","modified_gmt":"2025-11-12T10:32:47","slug":"kontaktcenter-in-europa-warum-das-outsourcing-in-die-eu-die-beste-losung-fur-2025-ist","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/de\/kontaktcenter-in-europa-warum-das-outsourcing-in-die-eu-die-beste-losung-fur-2025-ist\/","title":{"rendered":"Contact Center in Europa - Warum EU-Outsourcing die beste L\u00f6sung f\u00fcr 2025 ist"},"content":{"rendered":"<style>.elementor-11495 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-11495 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-11495 .elementor-element.elementor-element-5e2d089{text-align:left;}.elementor-11495 .elementor-element.elementor-element-5e2d089 .elementor-heading-title{font-family:\"Inter\", Sans-serif;font-size:40px;font-weight:600;line-height:1.1em;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-11495 .elementor-element.elementor-element-a98ecd9{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;text-align:justify;}.elementor-11495 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );}.elementor-11495 .elementor-element.elementor-element-b337e41 .elementor-button{background-color:#F4941C;}.elementor-11495 .elementor-element.elementor-element-b337e41 .elementor-button-content-wrapper{flex-direction:row;}.elementor-11495 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-11495 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-11495 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-11495 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-11495 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-11495 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-11495 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11495 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-11495 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-11495 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:left;}.elementor-11495 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11495 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-11495 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-11495 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-11495 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-11495 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-11495 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11495 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-11495 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-11495 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-11495 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-11495 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-11495 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11495 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-11495 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11495 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-11495 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}.elementor-11495 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-11495 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}.elementor-11495 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-11495 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-11495 .elementor-element.elementor-element-5e2d089 .elementor-heading-title{font-size:32px;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-11495 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11495\" class=\"elementor elementor-11495\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1280\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp\" class=\"attachment-full size-full wp-image-11496\" alt=\"\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp 2560w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1-300x150.webp 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1-1024x512.webp 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1-768x384.webp 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1-1536x768.webp 1536w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1-2048x1024.webp 2048w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1-18x9.webp 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2d089 elementor-widget elementor-widget-heading\" data-id=\"5e2d089\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-family: Inter, sans-serif;line-height: 26.4px;font-size: 22px;letter-spacing: normal;text-align: justify\"><b>Contact Center in Europa - Warum EU-Outsourcing die beste L\u00f6sung f\u00fcr 2025 ist<span style=\"font-size: 40px;text-align: left\"><\/span><\/b><\/h3><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong> Was ist ein modernes Kontaktzentrum?<\/strong><\/h2><p>A <strong>Kontaktzentrum<\/strong> ist eine Weiterentwicklung des klassischen Callcenters, das Unterst\u00fctzung \u00fcber mehrere Kan\u00e4le bietet:<\/p><ul><li>Telefon<\/li><li>E-Mail<\/li><li>Live-Chat<\/li><li>Soziale Medien<\/li><li>WhatsApp \/ SMS<\/li><\/ul><p>Ein effizientes Kontaktzentrum gew\u00e4hrleistet <strong>geeinte Erfahrung<\/strong> f\u00fcr Kunden, unabh\u00e4ngig davon, welchen Kanal sie nutzen.<\/p><h4><strong> Warum entscheiden sich Unternehmen f\u00fcr europ\u00e4ische Lieferanten?<\/strong><\/h4><ul><li><strong>Geografische und kulturelle N\u00e4he<\/strong> (vs. Asien oder Afrika)<\/li><li><strong>Einhaltung der GDPR<\/strong> - datenschutz<\/li><li><strong>Verk\u00fcrzte Reaktionszeiten<\/strong> - geringer Zeitunterschied<\/li><li><strong>Hohe Qualit\u00e4t der Kommunikation<\/strong> - gut ausgebildetes und mehrsprachiges Personal<\/li><\/ul><p>\ud83c\udf0d Europ\u00e4ische Unternehmen bevorzugen EU-Kontaktzentren wegen der Kontrolle, der Sicherheit und der Schnelligkeit.<\/p><h4><strong> Vorteile des Outsourcing in der EU gegen\u00fcber Asien<\/strong><\/h4><table><thead><tr><td><p><strong>Aspekt<\/strong><\/p><\/td><td><p><strong>Europa<\/strong><\/p><\/td><td><p><strong>Asien<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Fus orar<\/p><\/td><td><p>\u2705 \u00e4hnlich<\/p><\/td><td><p>\u274c gro\u00dfe L\u00fccke<\/p><\/td><\/tr><tr><td><p>GDPR-konform<\/p><\/td><td><p>\u2705 da<\/p><\/td><td><p>\u274c nein<\/p><\/td><\/tr><tr><td><p>Fremdsprachen<\/p><\/td><td><p>\u2705 10+ Sprachen<\/p><\/td><td><p>\u274c begrenzt<\/p><\/td><\/tr><tr><td><p>Qualit\u00e4t des Gespr\u00e4chs<\/p><\/td><td><p>\u2705 angehoben<\/p><\/td><td><p>\u274c variabel<\/p><\/td><\/tr><\/tbody><\/table><p>\u27a1\ufe0f Europe bietet ein optimales Gleichgewicht zwischen Kosten, Qualit\u00e4t und Regulierung.<\/p><h3><strong> Rum\u00e4nien - ein europ\u00e4isches Zentrum f\u00fcr Kontaktzentren<\/strong><\/h3><p>Rum\u00e4nien ist eines der attraktivsten Ziele f\u00fcr das Outsourcing von Kontaktzentren in Europa, dank:<\/p><ul><li>Mehrsprachiges Personal (EN, FR, DE, IT, ES, usw.)<\/li><li>Niedrigere Kosten als im Westen<\/li><li>Qualit\u00e4t der Dienstleistungen und Professionalit\u00e4t<\/li><li>Robuste Infrastruktur und schnelle Bereitstellung<\/li><\/ul><p>Bukarest, Iasi und Brasov sind wichtige St\u00e4dte im Optima-Netz.<\/p><h3><strong> Was Optima als Partner in Europa bietet<\/strong><\/h3><ul><li>Kundenbetreuung per Telefon, E-Mail, Chat, WhatsApp<\/li><li>Engagierte Teams f\u00fcr die EU-M\u00e4rkte <a href=\"https:\/\/optimacall.ro\/de\/dienstleistungen\/mehrsprachiger-telefonischer-support\/\">(UK, DACH, FR, IT)<\/a><\/li><li>Abdeckung in mehr als 7 Sprachen<\/li><li>Vollst\u00e4ndige Flexibilit\u00e4t und Anpassung<\/li><li>KPI clari: SLA, TAT, CSAT, NPS usw.<\/li><\/ul><h4><strong> Arten von Dienstleistungen, die auf europ\u00e4ischer Ebene abgedeckt werden<\/strong><\/h4><ul><li><strong>Kundenbetreuung<\/strong> f\u00fcr B2C und B2B<\/li><li><strong>IT-Helpdesk<\/strong> Stufe 1 \/ 2<\/li><li><strong>Telesales &amp; Inbound-Verkauf<\/strong><\/li><li><strong>Umfragen und Feedback<\/strong><\/li><li><strong>Back-Office<\/strong> (Pr\u00fcfungen, Dateneingabe)<\/li><\/ul><h4><strong> Garantien, Standards und Skalierbarkeit<\/strong><\/h4><ul><li>Einhaltung der GDPR (einschlie\u00dflich UK post-Brexit)<\/li><li>Flexible Vertr\u00e4ge (pro Stunde, pro Ergebnis)<\/li><li>M\u00f6glichkeit, das Team je nach Saisonalit\u00e4t schnell zu erweitern<\/li><li>Einfache Integration mit Kunden-CRM<\/li><\/ul><p>Ein europ\u00e4isches Kontaktzentrum ist die logische Wahl f\u00fcr Unternehmen, die Qualit\u00e4t, Konformit\u00e4t und Kundenn\u00e4he w\u00fcnschen. Optima bietet genau diese Mischung - und ist bereit, Ihr strategischer Partner zu werden.<\/p><p><a href=\"https:\/\/optimacall.ro\/de\/kontakt\/\">\ud83d\udce9 Vereinbaren Sie einen 30-min\u00fctigen Anruf mit unserem Team.<\/a><br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b337e41 elementor-widget elementor-widget-button\" data-id=\"b337e41\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/de\/optimaler-kontakt\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lernen wir uns gegenseitig kennen!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Suchen Sie einen Kontaktcenter-Partner in Europa? Finden Sie heraus, welche Vorteile die EU f\u00fcr die Auslagerung von Kundenbetreuungsdiensten bietet und wie Optima Ihre Anforderungen im Jahr 2025 erf\u00fcllen kann.<\/p>","protected":false},"author":9,"featured_media":11496,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[68,56,66],"class_list":["post-11495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-contact-center","tag-echipe-remote","tag-externalizare-servicii-conforme"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact center Europe<\/title>\n<meta name=\"description\" content=\"Cau\u021bi un partener contact center \u00een Europa? Afl\u0103 ce avantaje ofer\u0103 UE pentru externalizarea serviciilor de suport clien\u021bi \u0219i cum OptimaCall poate acoperi nevoile tale \u00een 2025.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/de\/kontaktcenter-in-europa-warum-das-outsourcing-in-die-eu-die-beste-losung-fur-2025-ist\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center \u00een Europa \u2013 De ce externalizarea \u00een UE este solu\u021bia c\u00e2\u0219tig\u0103toare \u00een 2025\" \/>\n<meta property=\"og:description\" content=\"Cau\u021bi un partener contact center \u00een Europa? Afl\u0103 ce avantaje ofer\u0103 UE pentru externalizarea serviciilor de suport clien\u021bi \u0219i cum OptimaCall poate acoperi nevoile tale \u00een 2025.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/de\/kontaktcenter-in-europa-warum-das-outsourcing-in-die-eu-die-beste-losung-fur-2025-ist\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-07T11:24:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-12T10:32:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Elena Chiperi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elena Chiperi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/\"},\"author\":{\"name\":\"Elena Chiperi\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/43468c9b3f1d2ff4cb6fde749d537130\"},\"headline\":\"Contact Center \u00een Europa \u2013 De ce externalizarea \u00een UE este solu\u021bia c\u00e2\u0219tig\u0103toare \u00een 2025\",\"datePublished\":\"2025-11-07T11:24:54+00:00\",\"dateModified\":\"2025-11-12T10:32:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/\"},\"wordCount\":386,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp\",\"keywords\":[\"Contact Center\",\"echipe remote\",\"externalizare servicii conforme\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/\",\"url\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/\",\"name\":\"Contact center Europe\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp\",\"datePublished\":\"2025-11-07T11:24:54+00:00\",\"dateModified\":\"2025-11-12T10:32:47+00:00\",\"description\":\"Cau\u021bi un partener contact center \u00een Europa? Afl\u0103 ce avantaje ofer\u0103 UE pentru externalizarea serviciilor de suport clien\u021bi \u0219i cum OptimaCall poate acoperi nevoile tale \u00een 2025.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp\",\"width\":2560,\"height\":1280},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center \u00een Europa \u2013 De ce externalizarea \u00een UE este solu\u021bia c\u00e2\u0219tig\u0103toare \u00een 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/43468c9b3f1d2ff4cb6fde749d537130\",\"name\":\"Elena Chiperi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1336a293e91c8fb169e5a2e3b4a7b5747559e8d229352d36903ef54a54f354c7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1336a293e91c8fb169e5a2e3b4a7b5747559e8d229352d36903ef54a54f354c7?s=96&d=mm&r=g\",\"caption\":\"Elena Chiperi\"},\"url\":\"https:\/\/optimacall.ro\/de\/author\/elena-chiperi\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Kontaktzentrum Europa","description":"Suchen Sie einen Kontaktcenter-Partner in Europa? Finden Sie heraus, welche Vorteile die EU f\u00fcr die Auslagerung von Kundenbetreuungsdiensten bietet und wie OptimaCall Ihre Anforderungen im Jahr 2025 erf\u00fcllen kann.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/de\/kontaktcenter-in-europa-warum-das-outsourcing-in-die-eu-die-beste-losung-fur-2025-ist\/","og_locale":"de_DE","og_type":"article","og_title":"Contact Center \u00een Europa \u2013 De ce externalizarea \u00een UE este solu\u021bia c\u00e2\u0219tig\u0103toare \u00een 2025","og_description":"Cau\u021bi un partener contact center \u00een Europa? Afl\u0103 ce avantaje ofer\u0103 UE pentru externalizarea serviciilor de suport clien\u021bi \u0219i cum OptimaCall poate acoperi nevoile tale \u00een 2025.","og_url":"https:\/\/optimacall.ro\/de\/kontaktcenter-in-europa-warum-das-outsourcing-in-die-eu-die-beste-losung-fur-2025-ist\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2025-11-07T11:24:54+00:00","article_modified_time":"2025-11-12T10:32:47+00:00","og_image":[{"width":2560,"height":1280,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp","type":"image\/webp"}],"author":"Elena Chiperi","twitter_card":"summary_large_image","twitter_misc":{"Verfasst von":"Elena Chiperi","Gesch\u00e4tzte Lesezeit":"3\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/"},"author":{"name":"Elena Chiperi","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/43468c9b3f1d2ff4cb6fde749d537130"},"headline":"Contact Center \u00een Europa \u2013 De ce externalizarea \u00een UE este solu\u021bia c\u00e2\u0219tig\u0103toare \u00een 2025","datePublished":"2025-11-07T11:24:54+00:00","dateModified":"2025-11-12T10:32:47+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/"},"wordCount":386,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp","keywords":["Contact Center","echipe remote","externalizare servicii conforme"],"articleSection":["Blog"],"inLanguage":"de","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/","url":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/","name":"Kontaktzentrum Europa","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp","datePublished":"2025-11-07T11:24:54+00:00","dateModified":"2025-11-12T10:32:47+00:00","description":"Suchen Sie einen Kontaktcenter-Partner in Europa? Finden Sie heraus, welche Vorteile die EU f\u00fcr die Auslagerung von Kundenbetreuungsdiensten bietet und wie OptimaCall Ihre Anforderungen im Jahr 2025 erf\u00fcllen kann.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/11\/Call-Center-1.webp","width":2560,"height":1280},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Contact Center \u00een Europa \u2013 De ce externalizarea \u00een UE este solu\u021bia c\u00e2\u0219tig\u0103toare \u00een 2025"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Integrierte L\u00f6sungen f\u00fcr Kontaktzentren und RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Callcenter-Outsourcing-Dienstleistungen","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/43468c9b3f1d2ff4cb6fde749d537130","name":"Elena Chiperi","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1336a293e91c8fb169e5a2e3b4a7b5747559e8d229352d36903ef54a54f354c7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1336a293e91c8fb169e5a2e3b4a7b5747559e8d229352d36903ef54a54f354c7?s=96&d=mm&r=g","caption":"Elena Chiperi"},"url":"https:\/\/optimacall.ro\/de\/author\/elena-chiperi\/"},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/optimacall.ro\/contact-center-in-europa-de-ce-externalizarea-in-ue-este-solutia-castigatoare-in-2025\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts\/11495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/comments?post=11495"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts\/11495\/revisions"}],"predecessor-version":[{"id":11544,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts\/11495\/revisions\/11544"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/media\/11496"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/media?parent=11495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/categories?post=11495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/tags?post=11495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}