{"id":8869,"date":"2024-08-13T14:34:38","date_gmt":"2024-08-13T12:34:38","guid":{"rendered":"https:\/\/optimacall.ro\/?p=8869"},"modified":"2024-08-13T15:37:03","modified_gmt":"2024-08-13T13:37:03","slug":"wie-wir-ihre-kundenbeziehung-verandern-das-geheimnis-der-kundenbindung-im-jahr-2024","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/de\/wie-wir-ihre-kundenbeziehung-verandern-das-geheimnis-der-kundenbindung-im-jahr-2024\/","title":{"rendered":"Ver\u00e4nderung der Kundenbeziehung: Das Geheimnis der Kundenbindung im Jahr 2024"},"content":{"rendered":"<style>.elementor-8869 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-8869 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-8869 .elementor-element.elementor-element-deac12e{text-align:left;}.elementor-8869 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-8869 .elementor-element.elementor-element-a98ecd9{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;text-align:justify;}.elementor-8869 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );}.elementor-8869 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-8869 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}.elementor-8869 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}.elementor-8869 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-8869 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-8869 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-8869 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-8869 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-8869 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-8869 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-8869 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-8869 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-8869 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:left;}.elementor-8869 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-8869 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-8869 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-8869 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-8869 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-8869 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-8869 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-8869 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-8869 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-8869 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-8869 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-8869 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-8869 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-8869 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-8869 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-8869 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-8869 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-8869 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-8869 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-8869 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-8869 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8869\" class=\"elementor elementor-8869\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"640\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png\" class=\"attachment-full size-full wp-image-8871\" alt=\"Ver\u00e4nderung der Kundenbeziehung: Das Geheimnis der Kundenbindung im Jahr 2024\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png 1280w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3-300x150.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3-1024x512.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3-768x384.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3-18x9.png 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deac12e elementor-widget elementor-widget-heading\" data-id=\"deac12e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ver\u00e4nderung der Kundenbeziehung: Das Geheimnis der Kundenbindung im Jahr 2024<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Wir wissen, dass in einer schnelllebigen Welt die Beziehung zu Ihren Kunden wichtiger denn je ist. Es geht nicht nur um die L\u00f6sung von Problemen, sondern um den Aufbau dauerhafter, vertrauensvoller Beziehungen. In diesem Artikel zeigen wir Ihnen, wie wir Ihnen dabei helfen, sich zu profilieren - das hei\u00dft, bei jedem Anruf positive Kundenerfahrungen zu schaffen.<\/p>\n<p><strong>1. Erster Eindruck - Die Stimme Ihrer Marke<\/strong><br>Wir alle wissen, wie wichtig der erste Eindruck ist, nicht wahr? Deshalb sorgen wir daf\u00fcr, dass jede Interaktion mit Ihren Kunden im besten Sinne unvergesslich ist. Unsere Mitarbeiter sind mehr als nur Stimmen am Telefon - sie sind Ihre Markenbotschafter. Wir sind daf\u00fcr da, schnelle und effiziente Unterst\u00fctzung zu bieten, aber auch, um einen positiven Eindruck zu hinterlassen, der lange anh\u00e4lt.<\/p>\n<p><strong>2. Personalisierung - die wahre Magie der Kundenbeziehungen<\/strong><br>Niemand mag es, nur wie eine Nummer behandelt zu werden, oder? Wir legen gro\u00dfen Wert auf die Personalisierung jeder Interaktion. Wir nutzen Technologie und Daten, um sicherzustellen, dass wir L\u00f6sungen anbieten, die perfekt auf die Bed\u00fcrfnisse jedes einzelnen Kunden zugeschnitten sind. Das bedeutet, dass wir nicht nur Probleme l\u00f6sen, sondern Momente schaffen, in denen sich Ihre Kunden wirklich wertgesch\u00e4tzt und wichtig f\u00fchlen.<\/p>\n<p><strong>3. Technologie - unser bester Freund<\/strong><br>Wir wissen, dass Technologie manchmal einsch\u00fcchternd wirken kann, aber bei <strong>Optima<\/strong> Wir nutzen sie, um unser Gesch\u00e4ft zu rationalisieren und die Erfahrungen Ihrer Kunden zu verbessern. Von Chatbots, die kleine Probleme im Handumdrehen l\u00f6sen k\u00f6nnen, bis hin zu fortschrittlichen L\u00f6sungen, die es uns erm\u00f6glichen, die W\u00fcnsche Ihrer Kunden besser zu verstehen, ist Technologie auf unserer Seite. Und das hilft uns, uns auf das zu konzentrieren, was z\u00e4hlt: menschliche Beziehungen.<\/p>\n<p><strong>4. Aktives Zuh\u00f6ren - Wie wir Feedback in Ma\u00dfnahmen umsetzen<\/strong><br>Wir sind gro\u00dfe Fans von Feedback! Unter <strong>Optima<\/strong>Wir h\u00f6ren nicht nur zu, was Ihre Kunden zu sagen haben, wir werden auch aktiv. Jede Bemerkung oder Anregung ist eine Gelegenheit, uns zu verbessern und sicherzustellen, dass unser Service immer den Anforderungen entspricht. Und was noch wichtiger ist: Diese Verpflichtung zur st\u00e4ndigen Verbesserung hilft uns, langfristige Beziehungen aufzubauen, die von Vertrauen und Loyalit\u00e4t gepr\u00e4gt sind.<\/p>\n<p><strong>5. Flexibilit\u00e4t - Schl\u00fcssel zum langfristigen Erfolg<\/strong><br>Wenn wir eines gelernt haben, dann ist es, dass die einzige Konstante der Wandel ist. Deshalb sind wir immer bereit, uns an neue Herausforderungen und Anforderungen anzupassen. Ganz gleich, ob es um die Integration neuer Kommunikationskan\u00e4le oder die Anpassung unserer Dienstleistungen auf der Grundlage des Feedbacks geht, das wir erhalten - wir passen uns schnell an, damit Ihr Unternehmen mit der Zeit geht.<\/p>\n<p>Wir wollen mehr als nur ein Partner f\u00fcr Ihr Unternehmen sein. Wir m\u00f6chten die vertrauensvolle Unterst\u00fctzung sein, die Ihnen hilft, starke Beziehungen zu Ihren Kunden aufzubauen. Mit unserer Hilfe wird jede Interaktion zu einer Gelegenheit, ein unvergessliches Erlebnis zu schaffen und eine langfristige Kundentreue zu erreichen. Im Jahr 2024, w\u00e4hlen Sie <strong>Optima<\/strong>Sie entscheiden sich daf\u00fcr, einen Schritt voraus zu sein, immer bereit, sich den Herausforderungen der Zukunft zu stellen.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lernen wir uns gegenseitig kennen!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024 \u0218tim c\u0103 \u00eentr-o lume \u00een care totul se mi\u0219c\u0103 rapid, leg\u0103tura pe care o ai cu clien\u021bii t\u0103i este mai important\u0103 ca oric\u00e2nd. Nu este vorba doar despre rezolvarea problemelor, ci despre construirea unor rela\u021bii durabile \u0219i bazate pe \u00eencredere. \u00cen acest articol, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8871,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8869","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Secretul pentru fidelizarea clien\u021bilor \u00een 2024<\/title>\n<meta name=\"description\" content=\"La Optima, \u0219tim c\u0103, \u00eentr-o lume \u00een care totul se mi\u0219c\u0103 rapid, leg\u0103tura pe care o ai cu clien\u021bii t\u0103i este mai important\u0103 ca oric\u00e2nd. Nu este vorba doar despre rezolvarea problemelor, ci despre construirea unor rela\u021bii durabile \u0219i bazate pe \u00eencredere.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/de\/wie-wir-ihre-kundenbeziehung-verandern-das-geheimnis-der-kundenbindung-im-jahr-2024\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024\" \/>\n<meta property=\"og:description\" content=\"La Optima, \u0219tim c\u0103, \u00eentr-o lume \u00een care totul se mi\u0219c\u0103 rapid, leg\u0103tura pe care o ai cu clien\u021bii t\u0103i este mai important\u0103 ca oric\u00e2nd. Nu este vorba doar despre rezolvarea problemelor, ci despre construirea unor rela\u021bii durabile \u0219i bazate pe \u00eencredere.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/de\/wie-wir-ihre-kundenbeziehung-verandern-das-geheimnis-der-kundenbindung-im-jahr-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-13T12:34:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-13T13:37:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024\",\"datePublished\":\"2024-08-13T12:34:38+00:00\",\"dateModified\":\"2024-08-13T13:37:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/\"},\"wordCount\":613,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png\",\"articleSection\":[\"Uncategorized @ro\"],\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/\",\"url\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/\",\"name\":\"Secretul pentru fidelizarea clien\u021bilor \u00een 2024\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png\",\"datePublished\":\"2024-08-13T12:34:38+00:00\",\"dateModified\":\"2024-08-13T13:37:03+00:00\",\"description\":\"La Optima, \u0219tim c\u0103, \u00eentr-o lume \u00een care totul se mi\u0219c\u0103 rapid, leg\u0103tura pe care o ai cu clien\u021bii t\u0103i este mai important\u0103 ca oric\u00e2nd. Nu este vorba doar despre rezolvarea problemelor, ci despre construirea unor rela\u021bii durabile \u0219i bazate pe \u00eencredere.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png\",\"width\":1280,\"height\":640,\"caption\":\"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\/\/optimacall.ro\/de\/author\/georgiana_lungu\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Das Geheimnis der Kundentreue im Jahr 2024","description":"Wir bei Optima wissen, dass in einer schnelllebigen Welt die Beziehung zu Ihren Kunden wichtiger denn je ist. Es geht nicht nur um die L\u00f6sung von Problemen, sondern um den Aufbau dauerhafter, vertrauensvoller Beziehungen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/de\/wie-wir-ihre-kundenbeziehung-verandern-das-geheimnis-der-kundenbindung-im-jahr-2024\/","og_locale":"de_DE","og_type":"article","og_title":"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024","og_description":"La Optima, \u0219tim c\u0103, \u00eentr-o lume \u00een care totul se mi\u0219c\u0103 rapid, leg\u0103tura pe care o ai cu clien\u021bii t\u0103i este mai important\u0103 ca oric\u00e2nd. Nu este vorba doar despre rezolvarea problemelor, ci despre construirea unor rela\u021bii durabile \u0219i bazate pe \u00eencredere.","og_url":"https:\/\/optimacall.ro\/de\/wie-wir-ihre-kundenbeziehung-verandern-das-geheimnis-der-kundenbindung-im-jahr-2024\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2024-08-13T12:34:38+00:00","article_modified_time":"2024-08-13T13:37:03+00:00","og_image":[{"width":1280,"height":640,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png","type":"image\/png"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"Verfasst von":"Lungu Georgiana","Gesch\u00e4tzte Lesezeit":"3\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024","datePublished":"2024-08-13T12:34:38+00:00","dateModified":"2024-08-13T13:37:03+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/"},"wordCount":613,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png","articleSection":["Uncategorized @ro"],"inLanguage":"de","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/","url":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/","name":"Das Geheimnis der Kundentreue im Jahr 2024","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png","datePublished":"2024-08-13T12:34:38+00:00","dateModified":"2024-08-13T13:37:03+00:00","description":"Wir bei Optima wissen, dass in einer schnelllebigen Welt die Beziehung zu Ihren Kunden wichtiger denn je ist. Es geht nicht nur um die L\u00f6sung von Problemen, sondern um den Aufbau dauerhafter, vertrauensvoller Beziehungen.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/08\/Banner-Cariere-Cariere-3.png","width":1280,"height":640,"caption":"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024"},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Cum \u00ee\u021bi transform\u0103m rela\u021bia cu clien\u021bii: secretul pentru fidelizarea clien\u021bilor \u00een 2024"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Integrierte L\u00f6sungen f\u00fcr Kontaktzentren und RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Callcenter-Outsourcing-Dienstleistungen","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/de\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/optimacall.ro\/cum-iti-transformam-relatia-cu-clientii-secretul-pentru-fidelizarea-clientilor-in-2024\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts\/8869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/comments?post=8869"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts\/8869\/revisions"}],"predecessor-version":[{"id":8914,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/posts\/8869\/revisions\/8914"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/media\/8871"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/media?parent=8869"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/categories?post=8869"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/de\/wp-json\/wp\/v2\/tags?post=8869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}