Elevate Customer Experience (CX) Upgrade Customer Service & Support Boost Lead Generation Results Increase Sales & Customer Value Automate Internal Processes
Pushing the boundaries of outsourcing by harmoniously blending Human Emotion and Artificial Intelligence
Optima offers integrated contact center and RPA solutions dedicated to companies that want a flexible and efficient infrastructure to meet changing requirements. Our advanced technology and team of experts enable rapid business development without the worry of complicated processes or high costs. From day 1, you benefit from intelligent automation and full support, with savings of up to 70% over traditional solutions.
Smart contact center
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NPS over 75%
For companies that want to offer an unrivalled experience to their customers, Optima is the ideal solution. With a flexible team of trained professionals and advanced technical solutions, we provide you with the extra capacity to take advantage of sales peaks or cost savings during low sales periods without having to affect your own staff. We are the voice of your organisation and ensure that every interaction is not only effective but also enjoyable. Because we hire only the best consultants, we look for excellent communication and negotiation skills that we hone in our specialized in-house training. Unlike the competition, our services are distinguished by our commitment to skilled and empathetic staff, ensuring client satisfaction and consistently achieving an NPS of over 75%.
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Qualified staff, short implementation time, minimal costs
For companies looking for cost-effective solutions, Optima is the ideal partner. You can forget the worries of office space, hiring, training and staff turnover or the ability to deploy and scale quickly. You benefit from our investment in the best people, backed by leading-edge technology, right from the start. Unlike other options available, our hybrid resource efficiency approach ensures you get the fairest price.
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Multi-sector experience for a higher 30% ARPU
For companies that want to ensure that their projects are run with professionalism and maturity, Optima offers this guarantee. With a dedicated management team with decades of outsourcing experience and deep practical expertise in a variety of fields at your disposal, we guarantee you'll get the results you expect - and deserve, including conversion rates in excess of 60%.
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Reliable technology for downtime-free projects
For companies looking for a reliable partner offering integrated contact center and RPA solutions, along with state-of-the-art hardware and software infrastructure, Optima is the right choice. We rely on in-house technology resources and an in-house team of developers and IT security specialists to keep systems up and running and secure. By choosing Optima, you benefit from a stable, flexible and high-performing IT ecosystem, eliminating operational risks. Outsourcing to us means 24/7 continuity, protection and performance.
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RPA and AI-based solutions at 70% lower cost
For companies that want a flexible and scalable infrastructure capable of handling ever-changing requirements, Optima's integrated contact center and RPA solutions are the ideal choice. Our advanced technology allows your business to grow quickly without the worry of complex implementations. By partnering with our team, you get the benefits of RPA automation and professional contact center support from day one, with cost savings up to 70%. Choosing Optima means efficiency, innovation and fast results.
Summary
We offer the best contact centre solutions for your business!
Customer feedback
Our customer reviews
Their words reflect the quality of our services.
Financial institution
''Solid, reliable partner and expert in their field, Optima delivered excellent results across all KPIs, high quality, achievement of targets and all the support needed.''
Telecommunications company
"The results exceeded our expectations and helped us achieve our sales targets."
Financial institution
"We recommend Optima as a serious and prompt partner, who accomplishes their tasks on time and offers high quality services at competitive prices.