Due to the enormous amount of repetitive, often manual, administrative tasks such as filling out, capturing data, updating and distributing a large number of applications and processes, the HR department is a goldmine for automation opportunities.

• Data entry;
• Salary calculation;
• Processing new hires, transfers and departures;
• Time and attendance management;
• Benefits administration;
• Recruitment (back office);
• Compliance and reporting;
• Staff administration.

With approximately 30% of time allocated to lower-level tasks, it is recommended that IT embrace automation as a way to address the critical organisational tasks that currently take up most of their time so they can focus their attention on initiatives that require innovative thinking.

• Software development;
• Monitoring servers and applications;
• Routine maintenance and monitoring;
• Email processing and distribution;
• Reset/unlock passwords;
• Back-up and restore.

Finance and accounting is another area where automation applied correctly can have a significant positive impact in reducing costs, improving efficiency and optimising processes.

• Purchase to payment;
• Order to cash;
• Recording to reporting;
• Manage suppliers;
• Collections;
• Incentive claims;
• Manage sales orders.

The back office is a critical component of an organisation and the effective application of automation in this area can bring significant benefits, including reduced costs, improved efficiency and streamlined processes.

• Processing administrative documents;
• Management of internal databases;
• Data analysis;
• Monitoring operational performance;
• Human resources management;
• Financial reporting and analysis;
• Internal and external communication.