{"id":11398,"date":"2025-10-20T12:16:22","date_gmt":"2025-10-20T09:16:22","guid":{"rendered":"https:\/\/optimacall.ro\/?p=11398"},"modified":"2025-10-17T12:19:07","modified_gmt":"2025-10-17T09:19:07","slug":"how-to-build-a-successful-call-center-team-complete-guide","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/en\/how-to-build-a-successful-call-center-team-complete-guide\/","title":{"rendered":"How to build a successful call center team: the complete guide"},"content":{"rendered":"<style>.elementor-11398 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-11398 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );}.elementor-11398 .elementor-element.elementor-element-b337e41 .elementor-button{background-color:#F4941C;}.elementor-11398 .elementor-element.elementor-element-b337e41 .elementor-button-content-wrapper{flex-direction:row;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-11398 .elementor-element.elementor-element-5e2d089{text-align:left;}.elementor-11398 .elementor-element.elementor-element-5e2d089 .elementor-heading-title{font-family:\"Inter\", Sans-serif;font-size:40px;font-weight:600;line-height:1.1em;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-11398 .elementor-element.elementor-element-a98ecd9{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;text-align:justify;}.elementor-11398 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-11398 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-11398 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-11398 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-11398 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-11398 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-11398 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-11398 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11398 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-11398 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-11398 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:left;}.elementor-11398 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11398 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-11398 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-11398 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-11398 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-11398 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-11398 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11398 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-11398 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-11398 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-11398 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-11398 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-11398 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-11398 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-11398 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-11398 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-11398 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}.elementor-11398 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-11398 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}.elementor-11398 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-11398 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-11398 .elementor-element.elementor-element-5e2d089 .elementor-heading-title{font-size:32px;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-11398 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11398\" class=\"elementor elementor-11398\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2240\" height=\"1260\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png\" class=\"attachment-full size-full wp-image-11399\" alt=\"\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png 2240w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-300x169.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-1024x576.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-768x432.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-1536x864.png 1536w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-2048x1152.png 2048w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-18x10.png 18w\" sizes=\"(max-width: 2240px) 100vw, 2240px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b337e41 elementor-widget elementor-widget-button\" data-id=\"b337e41\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/optima-contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2d089 elementor-widget elementor-widget-heading\" data-id=\"5e2d089\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to build a successful call center team: the complete guide<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Creating an effective telesales team is not a simple process. It's about recruiting the right agents, continually training them and creating an environment that motivates them to achieve exceptional results. If you want to build a telesales team that delivers consistent, quality sales, this guide will show you the essential steps to follow.<\/p><h2>1. Identify the profile of ideal call center agents<\/h2><p>Before you start recruiting, it is essential to know what kind of people you need in your team. Not all salespeople are the same, and in telesales, certain personality traits are more important than others. Look for candidates who:<br \/>* They are good communicators: active listening skills and clarity of expression are essential.<br \/>* Have a positive attitude: People who can remain optimistic even in the face of rejection are often the most resilient.<br \/>* They are results-driven: Successful telesales salespeople are those who want to exceed the goals they set and are willing to work to achieve those goals.<br \/>* They have patience and perseverance: essential attributes, as telephone sales can often be rebuffed, and agents need to be able to stay focused on the task at hand.<\/p><h2>2. Recruiting the best call center agents<\/h2><p>Once you have defined the desired profile, the recruitment process begins. Both traditional interviews and skills tests are important at this stage. Here are some steps to follow:<br \/>* Post ads on the right platforms: use specialized recruitment platforms, but also social networks such as LinkedIn to reach a wider audience.<br \/>* Include a sales skills test: To really assess candidates' skills, include a telephone sales test or simulation. This will allow you to observe how they behave in a real situation.<br \/>* Look for long-term commitments: In telesales, team stability is essential. Make sure recruits are interested in a long-term career and not just a temporary job.<\/p><h2>3. Continuous training: teach them techniques and strategies for success<\/h2><p>A telesales team cannot perform without solid and constant training. Even the most talented agents need regular training. Here are some essential aspects of team building:<br \/>* Initial Training: Offer an intensive training program where agents learn about your products or services, as well as telesales-specific sales techniques.<br \/>* Sales techniques and objections: educate agents on how to respond to common customer objections and how to turn rejections into an opportunity.<br \/>* Develop active listening skills: A telesales agent must be more than just a good speaker. He or she must be able to listen to the customer, understand his or her needs and customize the offer based on this information.<br \/>* Constant appraisals and feedback: Give constant feedback, not only during appraisal periods, but also in weekly meetings. Be specific in evaluating performance and encourage self-reflection.<\/p><h2>4. Create a motivating and competitive environment<\/h2><p>Motivation is key in telesales, and a positive working environment can make the difference between success and failure. Here are some ways to create a stimulating working environment:<br \/>* Set clear and challenging objectives: Every agent needs to know what is expected of them. Set goals that are achievable but challenging for agents.<br \/>* Offer rewards and bonuses: Performance-based bonus systems are essential. Make sure agents are rewarded for their success - either through financial bonuses or public recognition.<br \/>* Creates team spirit: Organize team-building sessions and encourage a climate of collaboration instead of fierce competition. Teams that help each other are more likely to succeed.<\/p><h2>5. Monitoring performance and adjusting strategies<\/h2><p>It is essential to constantly monitor team performance and adjust strategies based on results. Here are some ways to do this:<br \/>* Use CRM for tracking: Use an effective CRM system to track agent progress, number of calls made, conversion rate and more.<br \/>* Analyze data and make adjustments: Monitor agent success rates and analyze what works and what doesn't. If certain sales techniques are not effective, adjust them or provide additional training.<br \/>* Continuous motivation: Provide regular feedback to encourage agents to improve their performance. It also allows them to voice their opinions and suggest improvements.<\/p><h2>6. Create a long-term development plan<\/h2><p>A telesales team leader must not only lead the team, but also ensure that agents can build a long-term career. This involves:<br \/>* Providing opportunities for advancement: Design a clear career plan so that agents know how they can move up the ladder, from telesales agent to supervisor, team manager or even trainer.<br \/>* Ongoing training and development: Investing in the ongoing education of your team will pay dividends in the long term. Organizing advanced training sessions or attending conferences can improve agents' skills.<\/p><p>Building a successful telesales team doesn't happen overnight. It is a process that involves careful recruitment, continuous training, constant motivation and monitoring of activities.<\/p><p>We hope you find this article helpful.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's get to know each other!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Contacteaz\u0103-ne Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center de succes: Ghid complet Crearea unei echipe de telesales eficiente nu este un proces simplu. Este vorba despre recrutarea agen\u021bilor potrivi\u021bi, formarea lor continu\u0103 \u0219i crearea unui mediu care s\u0103 \u00eei motiveze s\u0103 ob\u021bin\u0103 rezultate excep\u021bionale. Dac\u0103 vrei s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de telesales [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":11399,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11398","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center<\/title>\n<meta name=\"description\" content=\"Descoper\u0103 cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de telesales de succes. Afl\u0103 pa\u0219ii esen\u021biali pentru recrutare, formare, motivare \u0219i cre\u0219terea performan\u021bei echipei.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/en\/how-to-build-a-successful-call-center-team-complete-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center de succes: Ghid complet\" \/>\n<meta property=\"og:description\" content=\"Descoper\u0103 cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de telesales de succes. Afl\u0103 pa\u0219ii esen\u021biali pentru recrutare, formare, motivare \u0219i cre\u0219terea performan\u021bei echipei.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/en\/how-to-build-a-successful-call-center-team-complete-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-20T09:16:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center de succes: Ghid complet\",\"datePublished\":\"2025-10-20T09:16:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/\"},\"wordCount\":1010,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/\",\"url\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/\",\"name\":\"Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png\",\"datePublished\":\"2025-10-20T09:16:22+00:00\",\"description\":\"Descoper\u0103 cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de telesales de succes. Afl\u0103 pa\u0219ii esen\u021biali pentru recrutare, formare, motivare \u0219i cre\u0219terea performan\u021bei echipei.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png\",\"width\":2240,\"height\":1260},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center de succes: Ghid complet\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\/\/optimacall.ro\/en\/author\/georgiana_lungu\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to build your call center team","description":"Discover how to build a successful telesales team. Learn the essential steps for recruiting, training, motivating and boosting team performance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/en\/how-to-build-a-successful-call-center-team-complete-guide\/","og_locale":"en_US","og_type":"article","og_title":"Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center de succes: Ghid complet","og_description":"Descoper\u0103 cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de telesales de succes. Afl\u0103 pa\u0219ii esen\u021biali pentru recrutare, formare, motivare \u0219i cre\u0219terea performan\u021bei echipei.","og_url":"https:\/\/optimacall.ro\/en\/how-to-build-a-successful-call-center-team-complete-guide\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2025-10-20T09:16:22+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2-1024x576.png","type":"image\/png"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lungu Georgiana","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center de succes: Ghid complet","datePublished":"2025-10-20T09:16:22+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/"},"wordCount":1010,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png","articleSection":["Blog"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/","url":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/","name":"How to build your call center team","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png","datePublished":"2025-10-20T09:16:22+00:00","description":"Discover how to build a successful telesales team. Learn the essential steps for recruiting, training, motivating and boosting team performance.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/10\/Banner-articole-Octombrie-2.png","width":2240,"height":1260},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Cum s\u0103 \u00ee\u021bi construie\u0219ti o echip\u0103 de call center de succes: Ghid complet"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Integrated contact centre and RPA solutions","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Call center with outsourcing services","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/en\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/optimacall.ro\/cum-sa-iti-construiesti-o-echipa-de-call-center-de-succes-ghid-complet\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts\/11398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/comments?post=11398"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts\/11398\/revisions"}],"predecessor-version":[{"id":11405,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts\/11398\/revisions\/11405"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/media\/11399"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/media?parent=11398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/categories?post=11398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/tags?post=11398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}