{"id":9216,"date":"2024-10-29T16:43:39","date_gmt":"2024-10-29T14:43:39","guid":{"rendered":"https:\/\/optimacall.ro\/?p=9216"},"modified":"2024-10-30T15:48:27","modified_gmt":"2024-10-30T13:48:27","slug":"empathic-communication-the-art-of-building-authentic-connections","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/en\/empathic-communication-the-art-of-building-authentic-connections\/","title":{"rendered":"Empathic Communication The Art of Building Authentic Connections"},"content":{"rendered":"<style>.elementor-9216 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-9216 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-9216 .elementor-element.elementor-element-deac12e{text-align:left;}.elementor-9216 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-9216 .elementor-element.elementor-element-a98ecd9{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;text-align:justify;}.elementor-9216 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );}.elementor-9216 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-9216 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}.elementor-9216 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}.elementor-9216 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9216 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-9216 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-9216 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-9216 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-9216 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:left;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9216 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-9216 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-9216 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-9216 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9216 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-9216 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-9216 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-9216 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-9216 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9216 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-9216 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9216 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-9216 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9216\" class=\"elementor elementor-9216\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"640\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\" class=\"attachment-full size-full wp-image-9217\" alt=\"Empathetic communication\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg 1280w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-300x150.jpg 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-1024x512.jpg 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-768x384.jpg 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-18x9.jpg 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deac12e elementor-widget elementor-widget-heading\" data-id=\"deac12e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Empathic Communication The Art of Building Authentic Connections<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>I still remember the moment when I realized the power of empathy in communication. One day, one of my colleagues walked into the office visibly upset. Instead of saying the classic \"Let it pass.\" or ignore him, I stopped what I was doing and asked him simply: \"You seem to be going through a difficult time. Do you want to talk about it?\"<\/p><p>That 10-minute conversation transformed not just his day, but our professional relationship forever. That's how I learned that empathy in communication is not just a fancy \"soft skill\" - it's the superpower that transforms relationships and opens hearts.<\/p><p><strong>Why is empathic communication so important?<\/strong><\/p><p>You know those moments when you're talking to someone and you feel like they're just waiting to say their line without really listening? We've all been there, and we all know how frustrating it is. Empathic communication is the exact opposite of that experience.<\/p><p><strong>What happens when you communicate with empathy:<\/strong><\/p><ul><li>Create a safe space where people feel seen and heard<\/li><li>Build genuine trust<\/li><li>Resolve conflicts before they escalate<\/li><li>Strengthen relationships, whether personal or professional<\/li><\/ul><p><strong>How to practice empathic communication (for real, not just in theory)<\/strong><\/p><ol><li><strong> Start with yourself<\/strong><\/li><\/ol><p>Before trying to understand others, make peace with your own emotions. Every morning, ask yourself:<\/p><ul><li>How am I really feeling today?<\/li><li>What influences my condition?<\/li><li>Am I ready to listen to others with an open heart?<\/li><\/ul><ol start=\"2\"><li><strong> Listen as if your life depended on it<\/strong><\/li><\/ol><p>I learned this from my mentor: \"When you're listening to someone, imagine they have the information that can save your life. See how the quality of your attention changes?\"<\/p><p>Some practical techniques:<\/p><ul><li>Maintain natural eye contact without staring<\/li><li>Give subtle non-verbal feedback (nod, smile when appropriate)<\/li><li>Don't prepare your answer while the other person is talking<\/li><li>Notice not just words, but also tone of voice and body language<\/li><\/ul><ol start=\"3\"><li><strong> Validate emotions, even if you disagree with actions<\/strong><\/li><\/ol><p>Perhaps the most important aspect of empathic communication is validation. It doesn't mean agreeing with everything, but acknowledging the other person's emotional experience.<\/p><p>Instead of saying, \"You shouldn't feel that way\" or \"You're overreacting\", try it:<\/p><ul><li>\"It's normal to feel like that in this situation\"<\/li><li>\"Many would feel the same in your shoes\"<\/li><li>\"It seems very frustrating what you're going through\"<\/li><\/ul><ol start=\"4\"><li><strong> Ask questions that open the conversation<\/strong><\/li><\/ol><p>Instead of asking \"Why do you feel this way?\", which can sound accusatory, use it:<\/p><ul><li>\"Can you tell me more about that?\"<\/li><li>\"How does this make you feel?\"<\/li><li>\"What do you think would help you now?\"<\/li><\/ul><p><strong>Challenges of empathic communication (and how to overcome them)<\/strong><\/p><p><strong>Challenge #1: Haste<\/strong><\/p><p>In our fast-paced world, we don't seem to have time for deep conversations. But think of it this way: 5 minutes of empathetic listening can prevent hours of conflict and misunderstanding.<\/p><p><strong>Challenge #2: Judgment<\/strong><\/p><p>It's human to judge. Next time you feel judgmental, ask yourself:<\/p><ul><li>\"What don't I know about this person's situation?\"<\/li><li>\"How would I react if I were her?\"<\/li><li>\"What experiences in her life brought her here?\"<\/li><\/ul><p><strong>Challenge #3: The desire to 'fix it'<\/strong><\/p><p>Sometimes the most empathetic thing you can do is to be present without trying to solve the problem. I learned this from my 5 year old daughter - when she's upset, she doesn't want solutions, she just wants to know I'm there for her.<\/p><p><strong>Practical exercises to develop empathy<\/strong><\/p><ol><li><strong> Empathy Journal<\/strong><\/li><\/ol><p>At the end of each day, make a note:<\/p><ul><li>A situation where you practiced empathy<\/li><li>A situation where you could have been more empathetic<\/li><li>What you learned from both experiences<\/li><\/ul><ol start=\"2\"><li><strong> The 24-hour challenge<\/strong><\/li><\/ol><p>For a whole day:<\/p><ul><li>Listen more than you talk<\/li><li>Don't give advice unless explicitly asked for it<\/li><li>Validate others' emotions, even if they seem \"irrational\"<\/li><\/ul><ol start=\"3\"><li><strong> In your slippers technique<\/strong><\/li><\/ol><p>When you meet someone with a very different opinion:<\/p><ul><li>Try to understand how he arrived at that opinion<\/li><li>What experiences in his life have contributed to this perspective?<\/li><li>What fears or hopes lie behind that opinion?<\/li><\/ul><p><strong>Instead of concluding...<\/strong><\/p><p>Empathic communication is not about being perfect - it's about being present and authentic. It's about creating safe spaces where people can be themselves, with all their imperfections and vulnerabilities.<\/p><p>And yes, there will be days when you won't be as empathetic as you'd like to be. That's okay. The important thing is to keep trying, learn from every interaction and remember that, in the end, we are all people who want to be seen, heard and understood.<\/p><p>P.S. Next time someone shares something with you, try to respond first with your heart and then with your mind. You might be surprised by the depth of connection that is created.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's get to know each other!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice \u00cenc\u0103 \u00eemi amintesc momentul c\u00e2nd am realizat puterea empatiei \u00een comunicare. \u00centr-o zi, unul dintre colegii mei a intrat vizibil sup\u0103rat \u00een birou. \u00cen loc s\u0103-i spun clasicul &#8222;Hai c\u0103 trece!&#8221; sau s\u0103-l ignor, m-am oprit din ce f\u0103ceam \u0219i l-am \u00eentrebat simplu: &#8222;Pare c\u0103 treci printr-un [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9217,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice<\/title>\n<meta name=\"description\" content=\"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/en\/empathic-communication-the-art-of-building-authentic-connections\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\" \/>\n<meta property=\"og:description\" content=\"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/en\/empathic-communication-the-art-of-building-authentic-connections\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-29T14:43:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-30T13:48:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\",\"datePublished\":\"2024-10-29T14:43:39+00:00\",\"dateModified\":\"2024-10-30T13:48:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\"},\"wordCount\":946,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"articleSection\":[\"Uncategorized @ro\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\",\"url\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\",\"name\":\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"datePublished\":\"2024-10-29T14:43:39+00:00\",\"dateModified\":\"2024-10-30T13:48:27+00:00\",\"description\":\"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"width\":1280,\"height\":640,\"caption\":\"Comunicarea empatic\u0103\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\/\/optimacall.ro\/en\/author\/georgiana_lungu\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Empathic Communication The Art of Building Authentic Connections","description":"Empathic communication is not about being perfect - it's about being present and authentic. It's about creating safe spaces where people can be themselves, with all their imperfections and vulnerabilities.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/en\/empathic-communication-the-art-of-building-authentic-connections\/","og_locale":"en_US","og_type":"article","og_title":"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice","og_description":"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.","og_url":"https:\/\/optimacall.ro\/en\/empathic-communication-the-art-of-building-authentic-connections\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2024-10-29T14:43:39+00:00","article_modified_time":"2024-10-30T13:48:27+00:00","og_image":[{"width":1280,"height":640,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","type":"image\/jpeg"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lungu Georgiana","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice","datePublished":"2024-10-29T14:43:39+00:00","dateModified":"2024-10-30T13:48:27+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/"},"wordCount":946,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","articleSection":["Uncategorized @ro"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/","url":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/","name":"Empathic Communication The Art of Building Authentic Connections","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","datePublished":"2024-10-29T14:43:39+00:00","dateModified":"2024-10-30T13:48:27+00:00","description":"Empathic communication is not about being perfect - it's about being present and authentic. It's about creating safe spaces where people can be themselves, with all their imperfections and vulnerabilities.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","width":1280,"height":640,"caption":"Comunicarea empatic\u0103"},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Integrated contact centre and RPA solutions","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Call center with outsourcing services","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/en\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts\/9216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/comments?post=9216"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts\/9216\/revisions"}],"predecessor-version":[{"id":9231,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/posts\/9216\/revisions\/9231"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/media\/9217"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/media?parent=9216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/categories?post=9216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/en\/wp-json\/wp\/v2\/tags?post=9216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}