{"id":10468,"date":"2025-06-07T22:24:13","date_gmt":"2025-06-07T19:24:13","guid":{"rendered":"https:\/\/optimacall.ro\/?post_type=awsm_job_openings&#038;p=10468"},"modified":"2025-10-31T16:23:16","modified_gmt":"2025-10-31T14:23:16","slug":"especialista-en-asistencia-informatica","status":"publish","type":"awsm_job_openings","link":"https:\/\/optimacall.ro\/es\/puestos-de-trabajo\/especialista-en-asistencia-informatica\/","title":{"rendered":"IT Helpdesk Specialist - Multiling\u00fce (Ingl\u00e9s + FR\/IT\/ES)"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"h-ignite-your-career-it-help-desk-specialist-european-support\">\u2728 Enciende tu carrera: Especialista en Help Desk de TI (Soporte Europeo) \u2728<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfEs usted un <strong>mago de la tecnolog\u00eda<\/strong> con un <strong>coraz\u00f3n para ayudar a la gente<\/strong>? \u00bfTe gusta resolver rompecabezas y convertir los ce\u00f1os fruncidos en sonrisas? Estamos buscando un <strong>Especialista en asistencia inform\u00e1tica apasionado y obsesionado con el cliente<\/strong> \u00a1para unirse a nuestro din\u00e1mico equipo!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Imagina ser el <strong>guardi\u00e1n del buen funcionamiento<\/strong> para nuestros colegas de toda Europa, garantizando que su tecnolog\u00eda funcione a la perfecci\u00f3n para que puedan centrarse en lo que mejor saben hacer. Si est\u00e1s listo para ser un <strong>superh\u00e9roe digital<\/strong>Si busca una soluci\u00f3n r\u00e1pida, que ofrezca soluciones r\u00e1pidas y un apoyo inquebrantable, \u00a1este es su momento!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-your-mission-should-you-choose-to-accept-it\">Tu misi\u00f3n (si decides aceptarla)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Como especialista de nuestro servicio de asistencia inform\u00e1tica, no te limitar\u00e1s a responder llamadas, sino que ser\u00e1s la persona de contacto de nuestro equipo. <strong>primer punto de contacto para la tranquilidad digital<\/strong>. Tus d\u00edas estar\u00e1n repletos de emocionantes retos como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ser el primer interviniente:<\/strong> Ofrece asistencia de TI de primera l\u00ednea con la m\u00e1xima rapidez por tel\u00e9fono, correo electr\u00f3nico y nuestro \u00e1gil sistema de tickets. Eres la voz amable y la presencia tranquila en la que conf\u00edan nuestros usuarios.<\/li>\n\n\n\n<li><strong>Descifrando el c\u00f3digo:<\/strong> Desde los misterios de las impresoras hasta los enigmas de las VPN, t\u00fa ser\u00e1s quien lo desmitifique todo.<\/li>\n\n\n\n<li><strong>El Maestro de la Escalada:<\/strong> Saber cu\u00e1ndo elevar los incidentes complejos a nuestros especialistas de nivel 2\/3, proporcionando todos los detalles cruciales para un traspaso sin contratiempos.<\/li>\n\n\n\n<li><strong>Construir la b\u00f3veda del conocimiento:<\/strong> Documentar meticulosamente los casos y las soluciones, convirtiendo cada asunto resuelto en un valioso recurso para el \u00e9xito futuro.<\/li>\n\n\n\n<li><strong>El Susurrador de la Paciencia:<\/strong> Guiar a los usuarios a trav\u00e9s de soluciones paso a paso con notable paciencia e instrucciones cristalinas, haciendo que la tecnolog\u00eda sea accesible para todos.<\/li>\n\n\n\n<li><strong>Extraordinaria jugadora de equipo:<\/strong> Colaborar sin esfuerzo con nuestros socios externos para garantizar que todo nuestro ecosistema tecnol\u00f3gico funcione como un sue\u00f1o.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-who-you-are-our-ideal-tech-trailblazer\">\u2705 Qui\u00e9n eres: nuestro pionero tecnol\u00f3gico ideal<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eres m\u00e1s que tu curr\u00edculum; eres una fuerza de la naturaleza cuando se trata de soporte inform\u00e1tico. Esto es lo que buscamos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Experiencia que brilla:<\/strong> Un s\u00f3lido <strong>2-3 a\u00f1os de experiencia pr\u00e1ctica<\/strong> en un servicio de asistencia inform\u00e1tica o en un puesto de soporte t\u00e9cnico. Has estado en las trincheras y est\u00e1s listo para m\u00e1s.<\/li>\n\n\n\n<li><strong>Arsenal tecnol\u00f3gico listo:<\/strong> A <strong>s\u00f3lida comprensi\u00f3n<\/strong> del sistema operativo Windows, toda la suite Microsoft 365 (piense en Outlook, Teams, SharePoint, OneDrive), tecnolog\u00edas VPN y esas herramientas esenciales de asistencia remota.<\/li>\n\n\n\n<li><strong>Un pol\u00edglota profesional:<\/strong><strong>Excepcionales dotes de comunicaci\u00f3n<\/strong> en ingl\u00e9s (\u00a1es imprescindible!) y dominio de una de estas fant\u00e1sticas lenguas:\n<ul class=\"wp-block-list\">\n<li>\ud83c\uddeb\ud83c\uddf7<\/li>\n\n\n\n<li>\ud83c\uddee\ud83c\uddf9<\/li>\n\n\n\n<li>\ud83c\uddea\ud83c\uddf8<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Conocimiento del sistema de venta de entradas:<\/strong> No le resultar\u00e1n extra\u00f1os sistemas de venta de entradas tan populares como <strong>ServiceNow, Zendesk o Jira<\/strong>. Ya sabes c\u00f3mo registrar, seguir y conquistar.<\/li>\n\n\n\n<li><strong>El motor de la empat\u00eda:<\/strong> Un aut\u00e9ntico <strong>una actitud orientada al cliente<\/strong> que brilla en cada interacci\u00f3n, junto con una incre\u00edble capacidad para mantener la calma, la frialdad y la serenidad cuando las cosas se calientan.<\/li>\n\n\n\n<li><strong>El alquimista adaptable:<\/strong> Eres resistente, incre\u00edblemente adaptable y siempre centrado en encontrar la soluci\u00f3n, sin importar el obst\u00e1culo. Ves los retos como oportunidades.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u2728 Ignite Your Career: IT Help Desk Specialist (European Support) \u2728 Are you a tech wizard with a heart for helping people? Do you thrive on solving puzzles and turning frowns into smiles? We&#8217;re on the hunt for a passionate and customer-obsessed IT Help Desk Specialist to join our vibrant team! Imagine being the guardian [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":10482,"template":"","meta":[],"class_list":["post-10468","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-location-iasi","job-type-full-time","job-category-customer-support"],"desktop_mode_lock":null,"desktop_mode_contributors":[{"userId":2,"userName":"Lungu Georgiana","userAvatarUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g"}],"desktop_mode_attached_media":[10482],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Help Desk Specialist-Multilingual<\/title>\n<meta name=\"description\" content=\"We are looking for a passionate and customer-oriented IT Help Desk Specialist. 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