{"id":10550,"date":"2025-06-13T09:07:32","date_gmt":"2025-06-13T06:07:32","guid":{"rendered":"https:\/\/optimacall.ro\/?page_id=10550"},"modified":"2025-06-13T09:24:12","modified_gmt":"2025-06-13T06:24:12","slug":"politica-de-calidad","status":"publish","type":"page","link":"https:\/\/optimacall.ro\/es\/politica-de-calidad\/","title":{"rendered":"Pol\u00edtica de calidad"},"content":{"rendered":"<p>OPTIMA SOLUTIONS SERVICES SA considera la calidad como una prioridad para los servicios y productos ofrecidos a sus clientes, pero tambi\u00e9n para la gesti\u00f3n de los procesos internos.<\/p>\n<p>Nos comprometemos plenamente a establecer y alcanzar los niveles de calidad exigidos por la normativa aplicable, y a ser capaces de cumplir en todos los aspectos los requisitos legales aplicables y los requisitos especificados y las expectativas razonables de nuestros clientes.<\/p>\n<p>Esto se consigue implantando y manteniendo un sistema de calidad conforme a la norma ISO 9001:2015.<\/p>\n<p>Los principales objetivos de calidad son:<\/p>\n<ul>\n<li>Proporcionar productos y servicios que satisfagan plena y eficazmente las necesidades de los clientes.<\/li>\n<li>Mantener el prestigio de la organizaci\u00f3n.<\/li>\n<li>Crecimiento constante de las ventas mediante actividades sostenidas y bien coordinadas.<\/li>\n<li>Centrarse continuamente en minimizar las no conformidades y las quejas de las partes interesadas pertinentes.<\/li>\n<li>Mejora continua del sistema de gesti\u00f3n de la calidad.<\/li>\n<\/ul>\n<p>Cada empleado de la empresa es consciente de su responsabilidad y de sus actividades dentro del sistema de gesti\u00f3n de la calidad y es responsable de la calidad de sus propias actividades con el fin de cumplir los requisitos aplicables a las actividades dentro de la organizaci\u00f3n.<\/p>\n<p>La direcci\u00f3n al m\u00e1s alto nivel se compromete a proporcionar la infraestructura, el entorno de trabajo y los recursos necesarios para alcanzar los objetivos de calidad, mantener y mejorar continuamente el sistema de gesti\u00f3n de la calidad.<\/p>\n<p>Creo que esta pol\u00edtica debe ser comunicada, comprendida y aplicada a trav\u00e9s de mi compromiso personal y el de todos los miembros de OPTIMA SOLUTIONS SERVICES SA, independientemente de su cargo.<\/p>\n<p><strong>Director General Fecha: 01.06.2025<\/strong><\/p>\n<p><strong>Ionescu Andrei-George<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>OPTIMA SOLUTIONS SERVICES SA consider\u0103 calitatea ca fiind prioritar\u0103 pentru serviciile \u0219i produsele oferite clien\u021bilor s\u0103i, dar \u0219i pentru managementul intern al proceselor. Suntem total angaja\u0163i s\u0103 stabilim \u015fi s\u0103 atingem standardele de calitate cerute de normele \u00een vigoare, \u0219i s\u0103 fim capabili s\u0103 satisfacem sub toate aspectele, cerin\u021bele legale aplicabile \u0219i cerin\u0163ele specificate \u015fi [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10550","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politica \u00een domeniul calit\u0103\u021bii | Optima<\/title>\n<meta name=\"description\" content=\"De ce este important\u0103 implementarea unei politici in domeniul calit\u0103\u021bii pentru o companie ce activeaz\u0103 in pia\u021ba de outsourcing.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" 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