{"id":9742,"date":"2025-05-05T17:00:00","date_gmt":"2025-05-05T14:00:00","guid":{"rendered":"https:\/\/optimacall.ro\/?p=9742"},"modified":"2025-04-29T17:04:54","modified_gmt":"2025-04-29T14:04:54","slug":"que-significan-los-kpi-y-otros-terminos-de-moda-en-los-telecentros","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/es\/que-significan-los-kpi-y-otros-terminos-de-moda-en-los-telecentros\/","title":{"rendered":"Qu\u00e9 significan los KPI (y otros t\u00e9rminos interesantes) en el centro de llamadas"},"content":{"rendered":"<style>.elementor-9742 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-9742 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( 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);}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9742\" class=\"elementor elementor-9742\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2240\" height=\"1260\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2.png\" class=\"attachment-full size-full wp-image-9743\" alt=\"KPI y otros t\u00e9rminos interesantes\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2.png 2240w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2-300x169.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2-1024x576.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2-768x432.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2-1536x864.png 1536w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2-2048x1152.png 2048w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2-18x10.png 18w\" sizes=\"(max-width: 2240px) 100vw, 2240px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deac12e elementor-widget elementor-widget-heading\" data-id=\"deac12e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Qu\u00e9 significan los KPI (y otros t\u00e9rminos interesantes) en el centro de llamadas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"365\" data-end=\"611\">\u00bfHa o\u00eddo alguna vez \"KPI\", \"CR\" o \"Ticket\" y ha asentido con la cabeza como si lo entendiera, pero en su mente segu\u00eda amortigu\u00e1ndose? Que no cunda el p\u00e1nico. Te explicamos de forma sencilla y clara, sin jerga corporativa, qu\u00e9 significan estos t\u00e9rminos cuando trabajas en un centro de llamadas.<\/p><h2 class=\"\" data-start=\"613\" data-end=\"649\">KPI = lo bien que hace su trabajo<\/h2><p class=\"\" data-start=\"651\" data-end=\"898\">KPI son las siglas de Key Performance Indicators (indicadores clave de rendimiento). <strong data-start=\"725\" data-end=\"744\">objetivos inteligentes<\/strong>. \u00bfCumples estos objetivos? La gente ve que tienes verdaderas habilidades y mereces un aplauso. \u00bfLos fallas? No es una tragedia, pero desde luego no vas a brillar en las clasificaciones nacionales.<\/p><p class=\"\" data-start=\"900\" data-end=\"967\"><strong data-start=\"900\" data-end=\"913\">En pocas palabras:<\/strong> haz bien tu trabajo \u2192 convi\u00e9rtete en uno de los mejores del equipo.<\/p><h2 class=\"\" data-start=\"969\" data-end=\"1035\">RC (Tasa de Contacto) = eficacia a la hora de hablar con los clientes<\/h2><p class=\"\" data-start=\"1037\" data-end=\"1270\">CR significa <strong data-start=\"1049\" data-end=\"1065\">Tarifa de contacto<\/strong> y medir con cu\u00e1ntos clientes ha conseguido contactar realmente de todas las llamadas o interacciones.<br data-start=\"1165\" data-end=\"1168\" \/>No se trata s\u00f3lo de llamar o enviar mensajes de texto, sino de hablar con la gente y mantener una conversaci\u00f3n real.<\/p><p class=\"\" data-start=\"1272\" data-end=\"1354\"><strong data-start=\"1272\" data-end=\"1285\">En pocas palabras:<\/strong> m\u00e1s contactos exitosos \u2192 m\u00e1s posibilidades de \u00e9xito en los resultados.<\/p><h2 class=\"\" data-start=\"1356\" data-end=\"1387\">Billete = su misi\u00f3n diaria<\/h2><p class=\"\" data-start=\"1389\" data-end=\"1551\">Un \"ticket\" es una petici\u00f3n del cliente. B\u00e1sicamente, una peque\u00f1a \"misi\u00f3n\" que resolver. Con cada ticket cerrado con \u00e9xito, ganas experiencia y creces como profesional.<\/p><p class=\"\" data-start=\"1553\" data-end=\"1622\"><strong data-start=\"1553\" data-end=\"1566\">En pocas palabras:<\/strong> cada billete completado = un paso al siguiente nivel.<\/p><h2 class=\"\" data-start=\"1624\" data-end=\"1672\">Experiencia del cliente = las sensaciones que deja<\/h2><p class=\"\" data-start=\"1674\" data-end=\"1874\">Experiencia del cliente significa <strong data-start=\"1731\" data-end=\"1787\">c\u00f3mo se sienten los clientes despu\u00e9s de interactuar con usted<\/strong>. No hay que hacer magia, basta con ser amable, escuchar y ofrecer soluciones r\u00e1pidas.<\/p><p class=\"\" data-start=\"1876\" data-end=\"1950\"><strong data-start=\"1876\" data-end=\"1889\">En pocas palabras:<\/strong> una charla amistosa = clientes satisfechos y agradecidos.<\/p><h2 class=\"\" data-start=\"1952\" data-end=\"2005\">Feedback = la clave de tu ascenso profesional<\/h2><p class=\"\" data-start=\"2007\" data-end=\"2195\">Los comentarios recibidos de colegas o directivos no son cr\u00edticas gratuitas, sino <strong data-start=\"2081\" data-end=\"2103\">una fuente de actualizaci\u00f3n<\/strong>. Te muestra lo que haces bien y lo que puedes mejorar. Ac\u00e9ptalo, apl\u00edcalo y ver\u00e1s c\u00f3mo creces.<\/p><p class=\"\" data-start=\"2197\" data-end=\"2254\"><strong data-start=\"2197\" data-end=\"2210\">En pocas palabras:<\/strong> Feedback = c\u00f3digo de trucos para tu carrera.<\/p><hr class=\"\" data-start=\"2256\" data-end=\"2259\" \/><h2 class=\"\" data-start=\"2261\" data-end=\"2270\">\u00bfTL;DR?<\/h2><p class=\"\" data-start=\"2272\" data-end=\"2424\">Un trabajo en un centro de llamadas no consiste s\u00f3lo en: \"Hola, \u00bfen qu\u00e9 puedo ayudarle?\". Se trata de:<br data-start=\"2353\" data-end=\"2356\" \/>\u2705 habilidades reales,<br data-start=\"2374\" data-end=\"2377\" \/>\u2705 Ambiente positivo,<br data-start=\"2392\" data-end=\"2395\" \/>\u2705 r\u00e1pido crecimiento profesional.<\/p><p class=\"\" data-start=\"2426\" data-end=\"2509\">Ven con tu energ\u00eda \u2192 aprende, crece y convi\u00e9rtete en un verdadero protagonista de la oficina. \ud83d\ude80<\/p><p class=\"\" data-start=\"2511\" data-end=\"2578\"><a href=\"https:\/\/optimacall.ro\/es\/carreras\/\"><strong data-start=\"2511\" data-end=\"2526\">Solicitar ahora<\/strong><\/a> y \u00a1construyamos juntos tu historia de \u00e9xito!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element 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13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Vamos a conocernos!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ce \u00eenseamn\u0103 KPI (\u0219i al\u021bi termeni cool) \u00een call center Ai auzit de \u201eKPI\u201d, \u201eCR\u201d sau \u201eTicket\u201d \u0219i ai dat din cap ca \u0219i cum ai \u00een\u021beles, dar \u00een mintea ta era \u00eenc\u0103 buffering? Nu e panic\u0103! \u00ce\u021bi explic\u0103m simplu \u0219i clar, f\u0103r\u0103 jargon corporate, ce \u00eenseamn\u0103 ace\u0219ti termeni atunci c\u00e2nd lucrezi \u00eentr-un call center. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9743,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ce \u00eenseamn\u0103 KPI (\u0219i al\u021bi termeni cool) \u00een call center<\/title>\n<meta name=\"description\" content=\"Ai auzit de \u201eKPI\u201d, \u201eCR\u201d sau \u201eTicket\u201d \u0219i ai dat din cap ca \u0219i cum ai \u00een\u021beles, dar \u00een mintea ta era \u00eenc\u0103 buffering? Nu e panic\u0103! \u00ce\u021bi explic\u0103m simplu \u0219i clar, f\u0103r\u0103 jargon corporate, ce \u00eenseamn\u0103 ace\u0219ti termeni atunci c\u00e2nd lucrezi \u00eentr-un call center.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/es\/que-significan-los-kpi-y-otros-terminos-de-moda-en-los-telecentros\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce \u00eenseamn\u0103 KPI (\u0219i al\u021bi termeni cool) \u00een call center\" \/>\n<meta property=\"og:description\" content=\"Ai auzit de \u201eKPI\u201d, \u201eCR\u201d sau \u201eTicket\u201d \u0219i ai dat din cap ca \u0219i cum ai \u00een\u021beles, dar \u00een mintea ta era \u00eenc\u0103 buffering? Nu e panic\u0103! \u00ce\u021bi explic\u0103m simplu \u0219i clar, f\u0103r\u0103 jargon corporate, ce \u00eenseamn\u0103 ace\u0219ti termeni atunci c\u00e2nd lucrezi \u00eentr-un call center.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/es\/que-significan-los-kpi-y-otros-terminos-de-moda-en-los-telecentros\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-05T14:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2240\" \/>\n\t<meta property=\"og:image:height\" content=\"1260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Ce \u00eenseamn\u0103 KPI (\u0219i al\u021bi termeni cool) \u00een call center\",\"datePublished\":\"2025-05-05T14:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/\"},\"wordCount\":423,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/\",\"url\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/\",\"name\":\"Ce \u00eenseamn\u0103 KPI (\u0219i al\u021bi termeni cool) \u00een call center\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/ce-inseamna-kpi-si-alti-termeni-cool-in-call-center\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articole-Mai-2.png\",\"datePublished\":\"2025-05-05T14:00:00+00:00\",\"description\":\"Ai auzit de \u201eKPI\u201d, \u201eCR\u201d sau \u201eTicket\u201d \u0219i ai dat din cap ca \u0219i cum ai \u00een\u021beles, dar \u00een mintea ta era \u00eenc\u0103 buffering? 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