{"id":10550,"date":"2025-06-13T09:07:32","date_gmt":"2025-06-13T06:07:32","guid":{"rendered":"https:\/\/optimacall.ro\/?page_id=10550"},"modified":"2025-06-13T09:24:12","modified_gmt":"2025-06-13T06:24:12","slug":"politique-de-qualite","status":"publish","type":"page","link":"https:\/\/optimacall.ro\/fr\/politique-de-qualite\/","title":{"rendered":"Politique de qualit\u00e9"},"content":{"rendered":"<p>OPTIMA SOLUTIONS SERVICES SA consid\u00e8re la qualit\u00e9 comme une priorit\u00e9 pour les services et produits offerts \u00e0 ses clients, mais aussi pour la gestion des processus internes.<\/p>\n<p>Nous nous engageons pleinement \u00e0 fixer et \u00e0 atteindre les normes de qualit\u00e9 requises par les r\u00e9glementations applicables, et \u00e0 \u00eatre en mesure de satisfaire \u00e0 tous \u00e9gards aux exigences l\u00e9gales applicables ainsi qu'aux exigences sp\u00e9cifi\u00e9es et aux attentes raisonnables de nos clients.<\/p>\n<p>Pour ce faire, elle met en \u0153uvre et maintient un syst\u00e8me de qualit\u00e9 conforme \u00e0 la norme ISO 9001:2015.<\/p>\n<p>Les principaux objectifs de qualit\u00e9 sont les suivants<\/p>\n<ul>\n<li>Fournir des produits et des services qui r\u00e9pondent pleinement et efficacement aux exigences des clients.<\/li>\n<li>Maintenir le prestige de l'organisation.<\/li>\n<li>Croissance r\u00e9guli\u00e8re des ventes gr\u00e2ce \u00e0 des activit\u00e9s soutenues et bien coordonn\u00e9es.<\/li>\n<li>L'accent est mis en permanence sur la r\u00e9duction des non-conformit\u00e9s et des plaintes \u00e9manant des parties prenantes concern\u00e9es.<\/li>\n<li>Am\u00e9lioration continue du syst\u00e8me de gestion de la qualit\u00e9.<\/li>\n<\/ul>\n<p>Chaque employ\u00e9 de l'entreprise est conscient de sa responsabilit\u00e9 et de ses activit\u00e9s dans le cadre du syst\u00e8me de gestion de la qualit\u00e9 et est responsable de la qualit\u00e9 de ses propres activit\u00e9s afin de satisfaire aux exigences applicables aux activit\u00e9s au sein de l'organisation.<\/p>\n<p>La direction au plus haut niveau s'engage \u00e0 fournir l'infrastructure, l'environnement de travail et les ressources n\u00e9cessaires pour atteindre les objectifs de qualit\u00e9, maintenir et am\u00e9liorer en permanence le syst\u00e8me de gestion de la qualit\u00e9.<\/p>\n<p>Je pense que cette politique doit \u00eatre communiqu\u00e9e, comprise et appliqu\u00e9e par mon engagement personnel et celui de tous les membres d'OPTIMA SOLUTIONS SERVICES SA, quelle que soit leur position.<\/p>\n<p><strong>Directeur g\u00e9n\u00e9ral Date : 01.06.2025<\/strong><\/p>\n<p><strong>Ionescu Andrei-George<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>OPTIMA SOLUTIONS SERVICES SA consider\u0103 calitatea ca fiind prioritar\u0103 pentru serviciile \u0219i produsele oferite clien\u021bilor s\u0103i, dar \u0219i pentru managementul intern al proceselor. Suntem total angaja\u0163i s\u0103 stabilim \u015fi s\u0103 atingem standardele de calitate cerute de normele \u00een vigoare, \u0219i s\u0103 fim capabili s\u0103 satisfacem sub toate aspectele, cerin\u021bele legale aplicabile \u0219i cerin\u0163ele specificate \u015fi [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10550","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politica \u00een domeniul calit\u0103\u021bii | Optima<\/title>\n<meta name=\"description\" content=\"De ce este important\u0103 implementarea unei politici in domeniul calit\u0103\u021bii pentru o companie ce activeaz\u0103 in pia\u021ba de outsourcing.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica \u00een domeniul calit\u0103\u021bii\" \/>\n<meta property=\"og:description\" content=\"De ce este important\u0103 implementarea unei politici in domeniul calit\u0103\u021bii pentru o companie ce activeaz\u0103 in pia\u021ba de outsourcing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/fr\/politique-de-qualite\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-13T06:24:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/01\/ai-human-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1487\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/\",\"url\":\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/\",\"name\":\"Politica \u00een domeniul calit\u0103\u021bii | Optima\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"datePublished\":\"2025-06-13T06:07:32+00:00\",\"dateModified\":\"2025-06-13T06:24:12+00:00\",\"description\":\"De ce este important\u0103 implementarea unei politici in domeniul calit\u0103\u021bii pentru o companie ce activeaz\u0103 in pia\u021ba de outsourcing.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica \u00een domeniul calit\u0103\u021bii\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Politique de qualit\u00e9 | Optima","description":"Pourquoi la mise en \u0153uvre d'une politique de qualit\u00e9 est importante pour une entreprise op\u00e9rant sur le march\u00e9 de l'externalisation.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"fr_FR","og_type":"article","og_title":"Politica \u00een domeniul calit\u0103\u021bii","og_description":"De ce este important\u0103 implementarea unei politici in domeniul calit\u0103\u021bii pentru o companie ce activeaz\u0103 in pia\u021ba de outsourcing.","og_url":"https:\/\/optimacall.ro\/fr\/politique-de-qualite\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_modified_time":"2025-06-13T06:24:12+00:00","og_image":[{"width":2560,"height":1487,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/01\/ai-human-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/","url":"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/","name":"Politique de qualit\u00e9 | Optima","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"datePublished":"2025-06-13T06:07:32+00:00","dateModified":"2025-06-13T06:24:12+00:00","description":"Pourquoi la mise en \u0153uvre d'une politique de qualit\u00e9 est importante pour une entreprise op\u00e9rant sur le march\u00e9 de l'externalisation.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Politica \u00een domeniul calit\u0103\u021bii"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Solutions int\u00e9gr\u00e9es de centre de contact et de RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Services d'externalisation des centres d'appel","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimacall.ro\/politica-in-domeniul-calitatii\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/pages\/10550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/comments?post=10550"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/pages\/10550\/revisions"}],"predecessor-version":[{"id":10560,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/pages\/10550\/revisions\/10560"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/media?parent=10550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}