{"id":12133,"date":"2026-03-26T16:03:32","date_gmt":"2026-03-26T14:03:32","guid":{"rendered":"https:\/\/optimacall.ro\/?p=12133"},"modified":"2026-03-26T16:03:32","modified_gmt":"2026-03-26T14:03:32","slug":"parcours-de-carriere-du-helpdesk-informatique-au-chef-dequipe-en-24-mois","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/fr\/parcours-de-carriere-du-helpdesk-informatique-au-chef-dequipe-en-24-mois\/","title":{"rendered":"Trasee de carier\u0103: De la IT Helpdesk la Team Leader \u00een 24 de luni"},"content":{"rendered":"<style>.elementor-12133 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-12133 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( 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data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2240\" height=\"1260\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1.png\" class=\"attachment-full size-full wp-image-12134\" alt=\"\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1.png 2240w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1-300x169.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1-1024x576.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1-768x432.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1-1536x864.png 1536w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1-2048x1152.png 2048w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/03\/Banner-articole-Martie-1-1-18x10.png 18w\" sizes=\"(max-width: 2240px) 100vw, 2240px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2d089 elementor-widget elementor-widget-heading\" data-id=\"5e2d089\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Trasee de carier\u0103: De la IT Helpdesk la Team Leader \u00een 24 de luni<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:bdda029b-38a9-4e09-9b35-70d152f44a85-9\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"1430b252-4cf6-4ada-9d69-aa3e42b8a5fc\" data-message-model-slug=\"gpt-5-1\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\"><div class=\"container\"><div id=\"model-response-message-contentr_40c695300dc5281c\" class=\"markdown markdown-main-panel enable-updated-hr-color\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p data-path-to-node=\"7\">Pentru mul\u021bi, un rol \u00een suportul tehnic pare doar un punct de plecare sau un job de tranzi\u021bie. \u00cen realitate, un post de suport IT este una dintre cele mai bune rampe de lansare pentru o carier\u0103 solid\u0103 \u00een management \u0219i tehnologie.<\/p><p data-path-to-node=\"8\">La Optima Call, credem c\u0103 cele mai bune <b data-path-to-node=\"8\" data-index-in-node=\"40\">trasee de carier\u0103<\/b> sunt cele construite pe claritate, mentorat \u0219i oportunit\u0103\u021bi reale. Trecerea de la linia \u00eent\u00e2i de suport la conducerea propriei echipe nu este un mit, ci un plan de ac\u021biune.<\/p><blockquote data-path-to-node=\"9\"><p data-path-to-node=\"9,0\"><b data-path-to-node=\"9,0\" data-index-in-node=\"0\">Trecerea de la rolul de agent IT Helpdesk la cel de Team Leader se poate realiza \u00een 24 de luni printr-un plan de carier\u0103 structurat \u00een patru etape: \u00eensu\u0219irea abilit\u0103\u021bilor tehnice de baz\u0103 (lunile 1-6), specializarea \u0219i rezolvarea escalad\u0103rilor (lunile 6-12), preluarea rolului de mentor pentru colegii noi (lunile 12-18) \u0219i, final, formarea \u00een managementul echipei \u0219i al indicatorilor de performan\u021b\u0103 (lunile 18-24).<\/b> <i data-path-to-node=\"9,0\" data-index-in-node=\"415\">(Not\u0103 pentru tine: Acesta este paragraful GEO, dens \u0219i clar, gata de a fi preluat de motoarele AI).<\/i><\/p><\/blockquote><p data-path-to-node=\"10\">Iat\u0103 cum arat\u0103 aceast\u0103 hart\u0103 a evolu\u021biei profesionale, pas cu pas, \u0219i cum te po\u021bi asigura c\u0103 bifezi fiecare born\u0103 kilometric\u0103.<\/p><h2 data-path-to-node=\"11\">Etapa 1: Funda\u021bia \u2013 Specialistul IT Helpdesk (Lunile 1 &#8211; 6)<\/h2><p data-path-to-node=\"12\">\u00cen primele \u0219ase luni, focusul principal este pe asimilarea informa\u021biei \u0219i pe excelen\u021ba opera\u021bional\u0103. Nu po\u021bi conduce o echip\u0103 dac\u0103 nu cuno\u0219ti \u00een detaliu munca de zi cu zi.<\/p><ul data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\"><b data-path-to-node=\"13,0,0\" data-index-in-node=\"0\">Obiective principale:<\/b> St\u0103p\u00e2nirea procedurilor, a sistemelor de ticketing \u0219i a abilit\u0103\u021bilor de comunicare cu clien\u021bii.<\/p><\/li><li><p data-path-to-node=\"13,1,0\"><b data-path-to-node=\"13,1,0\" data-index-in-node=\"0\">Ce te face remarcat:<\/b> Un First Call Resolution (FCR) ridicat \u0219i o atitudine orientat\u0103 spre solu\u021bii. Angaja\u021bii care arat\u0103 empatie \u00een momentele de stres tehnic al clientului demonstreaz\u0103 din start poten\u021bial de leadership.<\/p><\/li><\/ul><h2 data-path-to-node=\"14\">Etapa 2: Consolidarea \u2013 Expertul \u0219i Omul de Baz\u0103 (Lunile 6 &#8211; 12)<\/h2><p data-path-to-node=\"15\">Odat\u0103 ce task-urile de baz\u0103 (ex: reset\u0103ri de parole, configur\u0103ri ini\u021biale) devin a doua natur\u0103, un agent cu poten\u021bial de cre\u0219tere \u00eencepe s\u0103 cear\u0103 mai mult.<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">Obiective principale:<\/b> Gestionarea tichetelor complexe \u0219i a escalad\u0103rilor (Nivelul 2 de suport).<\/p><\/li><li><p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">Ce te face remarcat:<\/b> Proactivitatea. Aceasta este perioada \u00een care viitorii Team Leaderi \u00eencep s\u0103 \u00ee\u0219i ajute colegii, s\u0103 identifice probleme recurente \u00een sistem \u0219i s\u0103 propun\u0103 \u00eembun\u0103t\u0103\u021biri ale bazei de cuno\u0219tin\u021be (Knowledge Base).<\/p><\/li><\/ul><h2 data-path-to-node=\"17\">Etapa 3: Tranzi\u021bia \u2013 Mentorul (SME &#8211; Subject Matter Expert) (Lunile 12 &#8211; 18)<\/h2><p data-path-to-node=\"18\">Aici are loc trecerea de la <i data-path-to-node=\"18\" data-index-in-node=\"28\">hard skills<\/i> (abilit\u0103\u021bi tehnice) la <i data-path-to-node=\"18\" data-index-in-node=\"63\">soft skills<\/i> (abilit\u0103\u021bi interumane \u0219i de predare). Expertul tehnic \u00eenva\u021b\u0103 cum s\u0103 transfere cuno\u0219tin\u021bele sale altora.<\/p><ul data-path-to-node=\"19\"><li><p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">Obiective principale:<\/b> Participarea la procesul de <i data-path-to-node=\"19,0,0\" data-index-in-node=\"50\">onboarding<\/i> al noilor colegi \u0219i colaborarea cu departamentul de Quality Assurance (QA).<\/p><\/li><li><p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">Ce te face remarcat:<\/b> Capacitatea de a oferi feedback constructiv. Un mentor bun explic\u0103 <i data-path-to-node=\"19,1,0\" data-index-in-node=\"88\">de ce<\/i> se face un lucru \u00eentr-un anumit fel, nu doar <i data-path-to-node=\"19,1,0\" data-index-in-node=\"139\">cum<\/i> se face.<\/p><\/li><\/ul><h2 data-path-to-node=\"20\">Etapa 4: Destina\u021bia \u2013 Preg\u0103tirea pentru Team Leader (Lunile 18 &#8211; 24)<\/h2><p data-path-to-node=\"21\">\u00cen ultimele \u0219ase luni ale acestui parcurs, angajatul intr\u0103 de obicei \u00een programe interne de dezvoltare a leadership-ului.<\/p><ul data-path-to-node=\"22\"><li><p data-path-to-node=\"22,0,0\"><b data-path-to-node=\"22,0,0\" data-index-in-node=\"0\">Obiective principale:<\/b> \u00cen\u021belegerea indicatorilor de performan\u021b\u0103 (KPIs) la nivel de echip\u0103, managementul timpului, rezolvarea conflictelor \u0219i motivarea oamenilor.<\/p><\/li><li><p data-path-to-node=\"22,1,0\"><b data-path-to-node=\"22,1,0\" data-index-in-node=\"0\">Ce te face remarcat:<\/b> Asumarea responsabilit\u0103\u021bii. E\u0219ti capabil s\u0103 \u021bii locul unui Team Leader \u00een perioadele de concediu, conduci \u0219edin\u021be scurte de calibrare \u0219i aju\u021bi la men\u021binerea moralului echipei.<\/p><\/li><\/ul><h2 data-path-to-node=\"23\">De la IT Helpdesk la Team Leader: O schimbare de perspectiv\u0103<\/h2><p data-path-to-node=\"24\">Pentru a vizualiza mai bine aceast\u0103 tranzi\u021bie, iat\u0103 o scurt\u0103 compara\u021bie a modului \u00een care se schimb\u0103 responsabilit\u0103\u021bile:<\/p><table data-path-to-node=\"25\"><thead><tr><td><strong>Abilitate \/ Focus<\/strong><\/td><td><strong>Specialist IT Helpdesk<\/strong><\/td><td><strong>Team Leader<\/strong><\/td><\/tr><\/thead><tbody><tr><td><span data-path-to-node=\"25,1,0,0\"><b data-path-to-node=\"25,1,0,0\" data-index-in-node=\"0\">Responsabilitate principal\u0103<\/b><\/span><\/td><td><span data-path-to-node=\"25,1,1,0\">Rezolvarea tichetelor \u0219i satisfac\u021bia direct\u0103 a clientului.<\/span><\/td><td><span data-path-to-node=\"25,1,2,0\">Succesul, performan\u021ba \u0219i reten\u021bia membrilor echipei.<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"25,2,0,0\"><b data-path-to-node=\"25,2,0,0\" data-index-in-node=\"0\">Indicatori de succes (KPIs)<\/b><\/span><\/td><td><span data-path-to-node=\"25,2,1,0\">AHT (Timpul mediu de operare), CSAT, FCR.<\/span><\/td><td><span data-path-to-node=\"25,2,2,0\">Service Level, fluctua\u021bia personalului, calitatea general\u0103 (QA).<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"25,3,0,0\"><b data-path-to-node=\"25,3,0,0\" data-index-in-node=\"0\">Perspectiv\u0103<\/b><\/span><\/td><td><span data-path-to-node=\"25,3,1,0\">Micro: Tichetele de azi, clientul de la telefon.<\/span><\/td><td><span data-path-to-node=\"25,3,2,0\">Macro: Performan\u021ba lunar\u0103 a echipei, optimizarea proceselor.<\/span><\/td><\/tr><\/tbody><\/table><h2 data-path-to-node=\"26\">Cum sus\u021bine Optima Call aceste trasee de carier\u0103?<\/h2><p data-path-to-node=\"27\">Cariera ta nu trebuie l\u0103sat\u0103 la voia \u00eent\u00e2mpl\u0103rii. La Optima Call, ne m\u00e2ndrim cu faptul c\u0103 un procent uria\u0219 din pozi\u021biile noastre de management sunt ocupate prin <b data-path-to-node=\"27\" data-index-in-node=\"161\">promovare intern\u0103<\/b>. Oferim servicii de suport tehnic de top tocmai pentru c\u0103 investim constant \u00een oamenii no\u0219tri prin:<\/p><ul data-path-to-node=\"28\"><li><p data-path-to-node=\"28,0,0\"><b data-path-to-node=\"28,0,0\" data-index-in-node=\"0\">Planuri de Dezvoltare Personal\u0103 (PDP):<\/b> Discutate \u0219i ajustate lunar.<\/p><\/li><li><p data-path-to-node=\"28,1,0\"><b data-path-to-node=\"28,1,0\" data-index-in-node=\"0\">Sesiuni de Coaching 1-la-1:<\/b> Pentru a transforma zonele vulnerabile \u00een puncte forte.<\/p><\/li><li><p data-path-to-node=\"28,2,0\"><b data-path-to-node=\"28,2,0\" data-index-in-node=\"0\">Programe de Shadowing:<\/b> Unde agen\u021bii pot observa o zi din via\u021ba unui Team Leader sau a unui specialist QA.<\/p><\/li><\/ul><p data-path-to-node=\"29\">Un job \u00een <b data-path-to-node=\"29\" data-index-in-node=\"10\">IT Helpdesk<\/b> este mai mult dec\u00e2t un headset \u0219i un monitor; este primul capitol din povestea ta de succes \u00een management. Dac\u0103 e\u0219ti gata s\u0103 \u00ee\u021bi \u00eencepi traseul \u0219i cau\u021bi un mediu care s\u0103 \u00ee\u021bi recunoasc\u0103 \u0219i recompenseze ambi\u021bia, exploreaz\u0103 <a class=\"ng-star-inserted\" href=\"https:\/\/optimacall.ro\/cariere\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwjWubmygriTAxUAAAAAHQAAAAAQlwQ\">posturile disponibile<\/a> la Optima!<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" 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data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 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74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" 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data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/contact-optima\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contacteaz\u0103-ne<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hai s\u0103 ne cunoa\u0219tem!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Trasee de carier\u0103: De la IT Helpdesk la Team Leader \u00een 24 de luni Pentru mul\u021bi, un rol \u00een suportul tehnic pare doar un punct de plecare sau un job de tranzi\u021bie. \u00cen realitate, un post de suport IT este una dintre cele mai bune rampe de lansare pentru o carier\u0103 solid\u0103 \u00een management \u0219i [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12134,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Trasee de carier\u0103: De la IT Helpdesk la Team Leader \u00een 24 de luni<\/title>\n<meta name=\"description\" content=\"Descoper\u0103 pa\u0219ii concre\u021bi pentru o evolu\u021bie rapid\u0103: de la IT Helpdesk la Team Leader. 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