{"id":14179,"date":"2026-08-11T11:30:00","date_gmt":"2026-08-11T08:30:00","guid":{"rendered":"https:\/\/optimacall.ro\/"},"modified":"2026-08-11T11:48:27","modified_gmt":"2026-08-11T08:48:27","slug":"donnees-clarte-experience-assures","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/fr\/donnees-clarte-experience-assures\/","title":{"rendered":"Des donn\u00e9es qui apportent de la clart\u00e9 : comment les compagnies d'assurance peuvent-elles am\u00e9liorer l'exp\u00e9rience des assur\u00e9s ?"},"content":{"rendered":"<style>.elementor-14179 .elementor-element.elementor-element-746d42a0{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-14179 .elementor-element.elementor-element-746d42a0.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( 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.elementor-element.elementor-element-50b4836a{padding:-1px -1px -1px -1px;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-14179 .elementor-element.elementor-element-3f6c4b1b{--grid-auto-flow:row;}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height 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data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f79f78 elementor-widget elementor-widget-image\" data-id=\"16f79f78\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"960\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/08\/Datele-care-aduc-claritate.webp\" class=\"attachment-full size-full wp-image-14180\" alt=\"Datele care aduc claritate\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/08\/Datele-care-aduc-claritate.webp 1920w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/08\/Datele-care-aduc-claritate-300x150.webp 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/08\/Datele-care-aduc-claritate-1024x512.webp 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/08\/Datele-care-aduc-claritate-768x384.webp 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/08\/Datele-care-aduc-claritate-1536x768.webp 1536w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/08\/Datele-care-aduc-claritate-18x9.webp 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b20ab70 elementor-widget elementor-widget-heading\" data-id=\"7b20ab70\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Datele care aduc claritate: cum pot companiile de asigur\u0103ri s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 experien\u021ba asigura\u021bilor<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c21f4b elementor-widget elementor-widget-text-editor\" data-id=\"66c21f4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:bdda029b-38a9-4e09-9b35-70d152f44a85-9\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"1430b252-4cf6-4ada-9d69-aa3e42b8a5fc\" data-message-model-slug=\"gpt-5-1\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\"><div class=\"container\"><div id=\"model-response-message-contentr_40c695300dc5281c\" class=\"markdown markdown-main-panel enable-updated-hr-color\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1827\" data-end=\"2128\">\u00cen asigur\u0103ri, experien\u021ba clientului se vede cel mai bine \u00een momentele \u00een care apare o problem\u0103. O daun\u0103 auto, o \u00eentrebare despre o poli\u021b\u0103, lipsa unui document, o notificare ne\u00een\u021beleas\u0103 sau o \u00eent\u00e2rziere \u00een procesare pot transforma rapid o interac\u021biune obi\u0219nuit\u0103 \u00eentr-un moment de stres pentru asigurat.<\/p><p data-start=\"2130\" data-end=\"2441\">Pentru compania de asigur\u0103ri, provocarea nu este doar s\u0103 r\u0103spund\u0103 repede. Este s\u0103 \u00een\u021beleag\u0103 ce se repet\u0103, unde apar blocajele \u0219i ce informa\u021bii ar fi trebuit oferite mai devreme. Aici analiza datelor devine util\u0103 nu ca exerci\u021biu tehnic, ci ca instrument de lucru pentru o experien\u021b\u0103 mai clar\u0103 \u0219i mai previzibil\u0103.<\/p><p data-start=\"2443\" data-end=\"3090\"><a href=\"https:\/\/www.eiopa.europa.eu\/eiopas-consumer-trends-report-shows-digitalisation-transforming-insurance-and-pensions-services-2025-01-15_en\">EIOPA arat\u0103 c\u0103 digitalizarea schimb\u0103 semnificativ serviciile de asigur\u0103ri \u0219i pensii<\/a>, inclusiv prin inteligen\u021b\u0103 artificial\u0103, noi modele de distribu\u021bie \u0219i a\u0219tept\u0103ri mai mari ale consumatorilor fa\u021b\u0103 de experien\u021bele digitale. \u00cen acela\u0219i timp, <a href=\"https:\/\/www.eiopa.europa.eu\/publications\/digital-transformation-insurance-lessons-learned-and-future-priorities_en\">EIOPA subliniaz\u0103<\/a> c\u0103 beneficiile digitaliz\u0103rii trebuie \u00eenso\u021bite de supraveghere, protec\u021bia consumatorului \u0219i utilizarea responsabil\u0103 a datelor. Pentru companiile de asigur\u0103ri, aceast\u0103 combina\u021bie este esen\u021bial\u0103: tehnologia poate ar\u0103ta tipare, dar oamenii \u0219i procesele decid cum sunt transformate acele tipare \u00een interac\u021biuni mai bune.<\/p><p data-start=\"3092\" data-end=\"3437\">La Optima, vedem predictibilitatea \u00een asigur\u0103ri mai ales prin lentila opera\u021bional\u0103. Nu vorbim despre \u00eenlocuirea echipelor de subscriere, risc sau daune. Vorbim despre felul \u00een care datele din conversa\u021bii, solicit\u0103ri, canale \u0219i fluxuri de suport pot ajuta compania s\u0103 \u00een\u021beleag\u0103 mai bine ce tr\u0103ie\u0219te clientul \u00eenainte ca situa\u021bia s\u0103 devin\u0103 critic\u0103.<\/p><p data-start=\"3439\" data-end=\"3869\">Un exemplu concret: dac\u0103 \u00eentr-o anumit\u0103 perioad\u0103 cresc apelurile despre documente lips\u0103 \u00eentr-un dosar de daun\u0103, problema nu este doar volumul de apeluri. Poate fi un semn c\u0103 instruc\u021biunile transmise clientului nu sunt suficient de clare, c\u0103 un mesaj automat ajunge prea t\u00e2rziu sau c\u0103 oamenii nu \u0219tiu exact ce trebuie s\u0103 trimit\u0103. F\u0103r\u0103 analiz\u0103, fiecare apel pare o cerere separat\u0103. Cu analiz\u0103, apare un tipar care poate fi corectat.<\/p><p data-start=\"3871\" data-end=\"4321\">\u00centr-un proiect de suport pentru asigur\u0103ri, datele utile nu sunt doar cifrele mari din rapoarte. Sunt \u0219i detaliile din interac\u021biunile de zi cu zi: de ce sun\u0103 clien\u021bii, ce \u00eentreb\u0103ri revin, unde se opresc \u00een proces, ce documente nu \u00een\u021beleg, ce termeni creeaz\u0103 confuzie, ce situa\u021bii trebuie escaladate \u0219i c\u00e2t de des apar acelea\u0219i neclarit\u0103\u021bi. C\u00e2nd aceste informa\u021bii sunt colectate \u0219i interpretate corect, compania poate trece de la reac\u021bie la preven\u021bie.<\/p><p data-start=\"4323\" data-end=\"4928\">Din experien\u021ba Optima \u00een suport pentru industrii reglementate, o conversa\u021bie bine gestionat\u0103 \u00eencepe cu dou\u0103 lucruri simple: consultantul trebuie s\u0103 \u0219tie ce poate clarifica \u0219i ce trebuie direc\u021bionat mai departe. \u00cen asigur\u0103ri, aceast\u0103 limit\u0103 este foarte important\u0103. Consultantul poate ghida clientul prin pa\u0219ii administrativi, poate verifica informa\u021bii permise de procedur\u0103, poate explica statusuri generale sau poate direc\u021biona cazul c\u0103tre echipa potrivit\u0103. Nu ia decizii de desp\u0103gubire, nu interpreteaz\u0103 condi\u021bii contractuale \u00een afara procedurii \u0219i nu promite rezultate care \u021bin de evaluarea specializat\u0103.<\/p><p data-start=\"4930\" data-end=\"5522\">Tocmai aceast\u0103 disciplin\u0103 face ca suportul s\u0103 fie valoros. \u00centr-un moment sensibil, clientul nu are nevoie de r\u0103spunsuri improvizate. Are nevoie de claritate, de un ton calm \u0219i de o explica\u021bie pe care o poate urma. Optima este pozi\u021bionat\u0103 ca partener BPO \u0219i Contact Center integrat, care combin\u0103 oameni preg\u0103ti\u021bi, procese clare \u0219i tehnologie pentru a \u00eembun\u0103t\u0103\u021bi experien\u021ba clientului \u0219i eficien\u021ba opera\u021bional\u0103 . \u00cen asigur\u0103ri, aceast\u0103 combina\u021bie ajut\u0103 la construirea unui suport mai coerent, mai ales \u00een fluxurile cu multe documente, termene \u0219i escalad\u0103ri.<\/p><p data-start=\"5524\" data-end=\"5937\">Analiza datelor poate sprijini mai multe zone din experien\u021ba asiguratului. \u00cen etapa de informare, poate ar\u0103ta ce \u00eentreb\u0103ri apar \u00eenainte de emiterea sau re\u00eennoirea unei poli\u021be. \u00cen etapa de daun\u0103, poate indica unde se blocheaz\u0103 dosarele sau ce documente lipsesc cel mai des. \u00cen etapa de suport post-v\u00e2nzare, poate eviden\u021bia canalele preferate, orele de v\u00e2rf \u0219i tipurile de solicit\u0103ri care consum\u0103 cel mai mult timp.<\/p><p data-start=\"5939\" data-end=\"6377\">Pentru managerii opera\u021bionali, aceste informa\u021bii sunt valoroase pentru c\u0103 ajut\u0103 la planificare. Dac\u0103 \u0219tii c\u00e2nd cresc anumite solicit\u0103ri, po\u021bi preg\u0103ti echipa. Dac\u0103 \u0219tii ce \u00eentreb\u0103ri revin, po\u021bi ajusta scripturile, mesajele automate sau paginile de informare. Dac\u0103 vezi c\u0103 anumite cazuri sunt escaladate prea t\u00e2rziu, po\u021bi schimba regulile de lucru. Predictibilitatea nu elimin\u0103 complexitatea din asigur\u0103ri, dar o face mai u\u0219or de gestionat.<\/p><p data-start=\"6379\" data-end=\"6782\">Un alt aspect important este \u00eencrederea. \u00cen asigur\u0103ri, clientul poate accepta un proces mai lung dac\u0103 \u00een\u021belege ce se \u00eent\u00e2mpl\u0103 \u0219i de ce. Ce creeaz\u0103 frustrare este lipsa de claritate: \u201enu \u0219tiu unde este dosarul\u201d, \u201enu \u0219tiu ce document lipse\u0219te\u201d, \u201enu \u0219tiu c\u00e2nd primesc un r\u0103spuns\u201d, \u201enu \u0219tiu pe cine s\u0103 contactez\u201d. Datele pot ajuta compania s\u0103 observe aceste momente \u0219i s\u0103 le reduc\u0103 prin comunicare mai bun\u0103.<\/p><p data-start=\"6784\" data-end=\"7165\">EIOPA men\u021bioneaz\u0103 c\u0103 digitalizarea poate aduce beneficii \u00een zona produselor non-life, inclusiv prin procese de desp\u0103gubire mai rapide, comunicare mai bun\u0103 \u0219i servicii pentru clien\u021bi \u00eembun\u0103t\u0103\u021bite. Totu\u0219i, experien\u021ba nu devine mai bun\u0103 doar pentru c\u0103 exist\u0103 mai multe sisteme. Devine mai bun\u0103 c\u00e2nd datele, procesele \u0219i oamenii lucreaz\u0103 \u00eempreun\u0103.<\/p><p data-start=\"7167\" data-end=\"7637\">Pentru Optima, <a href=\"https:\/\/optimacall.ro\/inteligenta-artificiala-in-call-center-eficienta-nu-inlocuire\/\">tehnologia nu \u00eenlocuie\u0219te rela\u021bia uman\u0103<\/a>. O sus\u021bine. Automatizarea poate organiza solicit\u0103ri, poate marca tipare, poate reduce munca repetitiv\u0103 \u0219i poate ajuta la raportare. Dar \u00eentr-o conversa\u021bie cu un asigurat \u00eengrijorat, tonul, r\u0103bdarea \u0219i claritatea r\u0103m\u00e2n decisive. Ghidul de comunicare Optima pune accent pe claritate, empatie, credibilitate \u0219i folosirea tehnologiei pentru eficien\u021b\u0103 real\u0103, nu doar pentru imagine .<\/p><p data-start=\"7639\" data-end=\"8005\">Un model eficient pentru companiile de asigur\u0103ri ar trebui s\u0103 \u00eenceap\u0103 cu \u00eentreb\u0103ri foarte practice: ce solicit\u0103ri apar cel mai des, ce se repet\u0103 \u00een perioadele de v\u00e2rf, ce informa\u021bii sunt neclare pentru clien\u021bi, ce cazuri sunt escaladate prea t\u00e2rziu, ce date pot fi colectate f\u0103r\u0103 a \u00eenc\u0103rca inutil conversa\u021bia \u0219i ce indicatori arat\u0103 cu adev\u0103rat calitatea experien\u021bei.<\/p><p data-start=\"8007\" data-end=\"8244\">De aici, suportul devine mai mult dec\u00e2t o func\u021bie de r\u0103spuns. Devine o surs\u0103 de \u00eenv\u0103\u021bare pentru business. Fiecare apel, e-mail sau mesaj poate ar\u0103ta ceva despre felul \u00een care clientul \u00een\u021belege produsul, procesul \u0219i promisiunea companiei.<\/p><p data-start=\"8246\" data-end=\"8577\">Predictibilitatea \u00een asigur\u0103ri nu \u00eenseamn\u0103 s\u0103 anticipezi perfect fiecare situa\u021bie. \u00censeamn\u0103 s\u0103 construie\u0219ti un sistem care observ\u0103 tiparele, preg\u0103te\u0219te echipele \u0219i ofer\u0103 clientului un traseu mai clar. Iar \u00eentr-o industrie \u00een care \u00eencrederea se c\u00e2\u0219tig\u0103 mai ales \u00een momentele dificile, aceast\u0103 claritate poate deveni un avantaj real.<\/p><p data-start=\"8246\" data-end=\"8577\">Vrei s\u0103 transformi datele din interac\u021biunile cu asigura\u021bii \u00een procese mai clare \u0219i experien\u021be mai bune? <a href=\"https:\/\/optimacall.ro\/contact-optima\/\">Programeaz\u0103 o discu\u021bie cu echipa Optima<\/a> \u0219i descoper\u0103 cum putem construi \u00eempreun\u0103 un model de suport adaptat fluxurilor tale de asigur\u0103ri.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f6c4b1b e-grid e-con-boxed e-con e-child\" data-id=\"3f6c4b1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div 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256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f1485d elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"34f1485d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 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132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd42cfd elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"3cd42cfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path 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class=\"elementor-button-text\">Contacteaz\u0103-ne<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50b4836a elementor-widget elementor-widget-button\" data-id=\"50b4836a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hai s\u0103 ne cunoa\u0219tem!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dans le domaine de l'assurance, la pr\u00e9visibilit\u00e9 consiste \u00e0 exploiter les donn\u00e9es issues des interactions, des demandes, des sinistres, des documents et des canaux de communication afin de mieux anticiper les besoins des assur\u00e9s. L'analyse des donn\u00e9es peut aider les entreprises \u00e0 r\u00e9duire les d\u00e9lais de r\u00e9ponse, \u00e0 identifier les goulots d'\u00e9tranglement et \u00e0 offrir un accompagnement plus clair, sans pour autant se substituer aux d\u00e9cisions sp\u00e9cialis\u00e9es des \u00e9quipes d'assurance.<\/p>","protected":false},"author":9,"featured_media":14180,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"desktop_mode_lock":null,"desktop_mode_contributors":[],"desktop_mode_attached_media":[14180],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Analiza datelor \u00een asigur\u0103ri | Experien\u021b\u0103 mai clar\u0103 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