{"id":8968,"date":"2024-09-06T16:19:13","date_gmt":"2024-09-06T14:19:13","guid":{"rendered":"https:\/\/optimacall.ro\/?p=8968"},"modified":"2024-09-06T16:35:54","modified_gmt":"2024-09-06T14:35:54","slug":"comment-donner-et-recevoir-un-retour-dinformation-constructif","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/fr\/comment-donner-et-recevoir-un-retour-dinformation-constructif\/","title":{"rendered":"Comment donner et recevoir un retour d'information constructif"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png\" sizes=\"(max-width: 1280px) 100vw, 1280px\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png 1280w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1-300x150.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1-1024x512.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1-768x384.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1-18x9.png 18w\" alt=\"Guide de retour d&#039;information constructif, am\u00e9lioration des relations professionnelles\" width=\"1280\" height=\"640\" \/><\/p>\n<h1>Guide pratique pour am\u00e9liorer les relations de travail<\/h1>\n<p>Vous \u00eates-vous d\u00e9j\u00e0 demand\u00e9 comment dire \u00e0 votre coll\u00e8gue que sa pr\u00e9sentation \u00e9tait aussi captivante qu'un documentaire sur la pousse de l'herbe un lundi, sans qu'il se sente d\u00e9\u00e7u ? Ou comment recevoir une critique sans courir aux toilettes en pleurant ? Bienvenue dans notre cours acc\u00e9l\u00e9r\u00e9 sur \"Comment donner et recevoir du feedback sans semer la pagaille au bureau\" !<\/p>\n<h2>Qu'est-ce qu'un retour d'information constructif et pourquoi faut-il s'en pr\u00e9occuper ?<\/h2>\n<p>Le retour d'information constructif est un miroir magique qui vous montre non seulement comment vous \u00eates, mais aussi comment vous pouvez vous am\u00e9liorer. C'est comme si quelqu'un vous disait : \"H\u00e9, tu as un peu de rouge \u00e0 l\u00e8vres sur les dents, mais tu es superbe aujourd'hui ! Il est cens\u00e9 vous aider \u00e0 progresser, et non vous donner envie de vous cacher sous votre bureau.<\/p>\n<h2>Comment donner un retour d'information sans passer pour Dark Vador ?<\/h2>\n<ul>\n<li>Soyez pr\u00e9cis : au lieu de dire \"Votre pr\u00e9sentation \u00e9tait ennuyeuse\", essayez plut\u00f4t \"La diapositive 27 sur les statistiques de vente de chaussettes m'a fait r\u00eaver de mes vacances \u00e0 Bali\". C'est plus utile et moins brutal.<\/li>\n<li>Concentrez-vous sur le comportement et non sur la personne : \"Vous \u00eates toujours en retard\" sonne comme une accusation. \"J'ai remarqu\u00e9 que vous \u00e9tiez en retard lors des trois derni\u00e8res sessions\" ressemble \u00e0 une observation scientifique. Soyez Sherlock, pas Judge Dredd.<\/li>\n<li>Proposez des solutions : ne vous contentez pas de pointer du doigt le probl\u00e8me, faites partie de la solution. \"Et si nous organisions un concours de ponctualit\u00e9 ? Le dernier arriv\u00e9 gagne des beignets pour toute l'\u00e9quipe !\".<\/li>\n<li>Utilisez la technique du \"sandwich\" : commencez par quelque chose de positif, intercalez les commentaires moins agr\u00e9ables et terminez sur une note optimiste. Un Big Mac de la communication !<\/li>\n<\/ul>\n<h2>Comment obtenir un retour d'information sans se mettre sur la d\u00e9fensive ?<\/h2>\n<ul>\n<li>\u00c9coute active : lorsque vous recevez des commentaires, ne pensez pas \u00e0 la r\u00e9ponse. \u00c9coutez comme si les secrets de l'univers vous \u00e9taient r\u00e9v\u00e9l\u00e9s.<\/li>\n<li>Demandez des \u00e9claircissements : si quelque chose n'est pas clair, posez la question. \"Lorsque vous dites que j'ai l'\u00e9nergie du Labrador, est-ce une bonne ou une mauvaise chose ?<\/li>\n<li>Ne prenez pas tout personnellement : le retour d'information concerne vos actions, pas votre essence en tant qu'\u00eatre humain. Vous \u00eates simplement quelqu'un qui peut faire les choses diff\u00e9remment.<\/li>\n<li>R\u00e9fl\u00e9chir et agir : apr\u00e8s avoir re\u00e7u un retour d'information, faites une pause, respirez profond\u00e9ment et r\u00e9fl\u00e9chissez \u00e0 la mani\u00e8re dont vous pouvez utiliser ces informations. C'est comme si vous obteniez des indices sur un tr\u00e9sor cach\u00e9 de d\u00e9veloppement personnel.<\/li>\n<\/ul>\n<h2>Cr\u00e9er un environnement de retour d'information positif<\/h2>\n<ul>\n<li>Encourage le dialogue ouvert : Organisez une \"heure d'honn\u00eatet\u00e9\" hebdomadaire. Avec du caf\u00e9 ou du th\u00e9 et un peu de chocolat, peut-\u00eatre avec de la musique en arri\u00e8re-plan.<\/li>\n<li>Fixez des r\u00e8gles claires : \"Ce qui se passe dans le retour d'information reste dans le retour d'information\" (sauf pour les choses qui doivent vraiment \u00eatre modifi\u00e9es, bien s\u00fbr).<\/li>\n<li>Reconna\u00eetre les efforts : F\u00e9licitez en public, critiquez en priv\u00e9. Et si vous pouvez le faire avec un accent chic, c'est encore mieux !<\/li>\n<\/ul>\n<h2>Surmonter les obstacles pour donner et recevoir un retour d'information<\/h2>\n<p>Parfois, donner un retour d'information peut \u00eatre aussi agr\u00e9able que de faire un c\u00e2lin \u00e0 un h\u00e9risson. Si quelqu'un se met sur la d\u00e9fensive, essayez de reformuler : \"Je ne dis pas que votre rapport est mauvais, je dis simplement qu'il pourrait b\u00e9n\u00e9ficier de moins de m\u00e8mes et de plus de chiffres\".<\/p>\n<p>Le feedback constructif est un super-h\u00e9ros dans le monde professionnel. Gr\u00e2ce \u00e0 ces techniques, vous pouvez transformer les conversations difficiles en opportunit\u00e9s de croissance (et peut-\u00eatre m\u00eame en moments dr\u00f4les). Qui sait, vous finirez peut-\u00eatre par attendre avec impatience les s\u00e9ances de feed-back !<\/p>\n<p>\u00cates-vous pr\u00eat \u00e0 devenir un ma\u00eetre du feedback constructif ? Ou pr\u00e9f\u00e9rez-vous vous en tenir \u00e0 la strat\u00e9gie qui consiste \u00e0 laisser des notes passives-agressives au distributeur d'eau ou sur la bo\u00eete \u00e0 sucre ? Rappelez-vous : un bon retour d'information est une \u00e9treinte verbale - alors faites en sorte qu'elle soit chaleureuse, honn\u00eate et pas trop longue, car elle devient g\u00eanante !<\/p>\n<p>&nbsp;<\/p>\n<p>Faisons connaissance !<\/p>\n<p><a href=\"https:\/\/www.facebook.com\/optimacall4excellence\"><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\"><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\"><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/www.tiktok.com\/@optimacall\"><br \/>\n<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Ghid practic pentru \u00eembun\u0103t\u0103\u021birea rela\u021biilor profesionale Te g\u00e2nde\u0219ti vreodat\u0103 cum s\u0103 spui colegului t\u0103u c\u0103 prezentarea lui a fost la fel de captivant\u0103 ca un documentar despre cre\u0219terea ierbii lunea, f\u0103r\u0103 s\u0103-l faci s\u0103 se simt\u0103 dezam\u0103git? Sau cum s\u0103 prime\u0219ti critici f\u0103r\u0103 s\u0103 te \u00ee\u021bi vin\u0103 s\u0103 fugi \u00een baie pl\u00e2ng\u00e2nd? Bine ai venit [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8969,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8968","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv<\/title>\n<meta name=\"description\" content=\"Descoper\u0103 cum s\u0103 oferi \u0219i s\u0103 prime\u0219ti feedback constructiv pentru a \u00eembun\u0103t\u0103\u021bi rela\u021biile profesionale. Ghid practic \u0219i tehnici eficiente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/fr\/comment-donner-et-recevoir-un-retour-dinformation-constructif\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv\" \/>\n<meta property=\"og:description\" content=\"Descoper\u0103 cum s\u0103 oferi \u0219i s\u0103 prime\u0219ti feedback constructiv pentru a \u00eembun\u0103t\u0103\u021bi rela\u021biile profesionale. Ghid practic \u0219i tehnici eficiente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/fr\/comment-donner-et-recevoir-un-retour-dinformation-constructif\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-06T14:19:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-06T14:35:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv\",\"datePublished\":\"2024-09-06T14:19:13+00:00\",\"dateModified\":\"2024-09-06T14:35:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/\"},\"wordCount\":699,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png\",\"articleSection\":[\"Uncategorized @ro\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/\",\"url\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/\",\"name\":\"Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png\",\"datePublished\":\"2024-09-06T14:19:13+00:00\",\"dateModified\":\"2024-09-06T14:35:54+00:00\",\"description\":\"Descoper\u0103 cum s\u0103 oferi \u0219i s\u0103 prime\u0219ti feedback constructiv pentru a \u00eembun\u0103t\u0103\u021bi rela\u021biile profesionale. Ghid practic \u0219i tehnici eficiente.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png\",\"width\":1280,\"height\":640,\"caption\":\"Ghid de feedback constructiv, rela\u021bii profesionale \u00eembun\u0103t\u0103\u021bite\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\/\/optimacall.ro\/fr\/author\/georgiana_lungu\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comment donner et recevoir un retour d'information constructif","description":"D\u00e9couvrez comment donner et recevoir un retour d'information constructif pour am\u00e9liorer les relations professionnelles. Conseils pratiques et techniques efficaces.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/fr\/comment-donner-et-recevoir-un-retour-dinformation-constructif\/","og_locale":"fr_FR","og_type":"article","og_title":"Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv","og_description":"Descoper\u0103 cum s\u0103 oferi \u0219i s\u0103 prime\u0219ti feedback constructiv pentru a \u00eembun\u0103t\u0103\u021bi rela\u021biile profesionale. Ghid practic \u0219i tehnici eficiente.","og_url":"https:\/\/optimacall.ro\/fr\/comment-donner-et-recevoir-un-retour-dinformation-constructif\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2024-09-06T14:19:13+00:00","article_modified_time":"2024-09-06T14:35:54+00:00","og_image":[{"width":1280,"height":640,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png","type":"image\/png"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Lungu Georgiana","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv","datePublished":"2024-09-06T14:19:13+00:00","dateModified":"2024-09-06T14:35:54+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/"},"wordCount":699,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png","articleSection":["Uncategorized @ro"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/","url":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/","name":"Comment donner et recevoir un retour d'information constructif","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png","datePublished":"2024-09-06T14:19:13+00:00","dateModified":"2024-09-06T14:35:54+00:00","description":"D\u00e9couvrez comment donner et recevoir un retour d'information constructif pour am\u00e9liorer les relations professionnelles. Conseils pratiques et techniques efficaces.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/09\/Banner-articole-blog-septembrie-1.png","width":1280,"height":640,"caption":"Ghid de feedback constructiv, rela\u021bii profesionale \u00eembun\u0103t\u0103\u021bite"},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Cum s\u0103 dai \u0219i s\u0103 prime\u0219ti feedback constructiv"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Solutions int\u00e9gr\u00e9es de centre de contact et de RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Services d'externalisation des centres d'appel","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/fr\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimacall.ro\/cum-sa-dai-si-sa-primesti-feedback-constructiv\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts\/8968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/comments?post=8968"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts\/8968\/revisions"}],"predecessor-version":[{"id":8975,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts\/8968\/revisions\/8975"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/media\/8969"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/media?parent=8968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/categories?post=8968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/tags?post=8968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}