{"id":9696,"date":"2025-04-17T15:59:21","date_gmt":"2025-04-17T12:59:21","guid":{"rendered":"https:\/\/optimacall.ro\/?p=9696"},"modified":"2025-04-29T15:17:00","modified_gmt":"2025-04-29T12:17:00","slug":"les-micro-moments-dune-journee-de-travail-qui-font-la-difference-et-comment-en-tirer-parti","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/fr\/les-micro-moments-dune-journee-de-travail-qui-font-la-difference-et-comment-en-tirer-parti\/","title":{"rendered":"Les micro-moments d'une journ\u00e9e au bureau qui font la diff\u00e9rence - et comment en tirer parti"},"content":{"rendered":"<style>.elementor-9696 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-9696 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-9696 .elementor-element.elementor-element-deac12e{text-align:left;}.elementor-9696 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-9696 .elementor-element.elementor-element-a98ecd9{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;text-align:justify;}.elementor-9696 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-9696 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-9696 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9696 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-9696 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-9696 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-9696 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-9696 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9696 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-9696 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-9696 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:left;}.elementor-9696 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9696 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9696 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-9696 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-9696 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-9696 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-9696 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9696 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9696 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-9696 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-9696 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-9696 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-9696 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9696 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9696 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9696 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-9696 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );}.elementor-9696 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-9696 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}.elementor-9696 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9696 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-9696 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9696 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-9696 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9696\" class=\"elementor elementor-9696\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"640\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png\" class=\"attachment-full size-full wp-image-9697\" alt=\"centre d&#039;appel micro-moment\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png 1280w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2-300x150.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2-1024x512.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2-768x384.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2-18x9.png 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deac12e elementor-widget elementor-widget-heading\" data-id=\"deac12e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Les micro-moments d'une journ\u00e9e au bureau qui font la diff\u00e9rence - et comment en tirer parti<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"2299\" data-end=\"2594\">Tout le monde parle d'indicateurs de performance cl\u00e9s, de rapports, d'objectifs. Mais en r\u00e9alit\u00e9, ce qui fait la r\u00e9ussite d'une journ\u00e9e dans un centre d'appels, c'est... <strong data-start=\"2445\" data-end=\"2464\">micro-moments<\/strong>. Ce sourire entre coll\u00e8gues. La pause pour respirer. Le \"Merci, vous avez sauv\u00e9 la journ\u00e9e !\" d'un client. de la part d'un client. Montrons-les.<\/p><hr class=\"\" data-start=\"2596\" data-end=\"2599\" \/><p class=\"\" data-start=\"2601\" data-end=\"2652\"><strong data-start=\"2601\" data-end=\"2650\">1. Que sont les micro-moments et pourquoi sont-ils importants ?<\/strong><\/p><ul data-start=\"2653\" data-end=\"2838\"><li class=\"\" data-start=\"2653\" data-end=\"2741\"><p class=\"\" data-start=\"2655\" data-end=\"2741\">Il s'agit d'interactions br\u00e8ves, apparemment insignifiantes, mais qui ont un impact sur la vie quotidienne. <strong data-start=\"2713\" data-end=\"2738\">un fort impact \u00e9motionnel<\/strong>.<\/p><\/li><li class=\"\" data-start=\"2742\" data-end=\"2838\"><p class=\"\" data-start=\"2744\" data-end=\"2838\">Dans un travail intense comme le n\u00f4tre, ils deviennent <strong data-start=\"2787\" data-end=\"2807\">les sources d'\u00e9nergie<\/strong>la motivation et le bien-\u00eatre.<\/p><\/li><\/ul><hr class=\"\" data-start=\"2840\" data-end=\"2843\" \/><p class=\"\" data-start=\"2845\" data-end=\"2893\"><strong data-start=\"2845\" data-end=\"2891\">2. Les 6 premiers micro-moments qui m\u00e9ritent l'attention<\/strong><\/p><ol data-start=\"2894\" data-end=\"3376\"><li class=\"\" data-start=\"2894\" data-end=\"2966\"><p class=\"\" data-start=\"2897\" data-end=\"2966\"><strong data-start=\"2897\" data-end=\"2921\">Salutations matinales<\/strong> - La fa\u00e7on dont vous commencez votre journ\u00e9e donne le ton.<\/p><\/li><li class=\"\" data-start=\"2967\" data-end=\"3038\"><p class=\"\" data-start=\"2970\" data-end=\"3038\"><strong data-start=\"2970\" data-end=\"2992\">Premier appel r\u00e9ussi<\/strong> - il vous donne un sentiment de comp\u00e9tence.<\/p><\/li><li class=\"\" data-start=\"3039\" data-end=\"3120\"><p class=\"\" data-start=\"3042\" data-end=\"3120\"><strong data-start=\"3042\" data-end=\"3080\">Un compliment spontan\u00e9 entre coll\u00e8gues<\/strong> - cr\u00e9e des liens et stimule le moral des troupes.<\/p><\/li><li class=\"\" data-start=\"3121\" data-end=\"3209\"><p class=\"\" data-start=\"3124\" data-end=\"3209\"><strong data-start=\"3124\" data-end=\"3156\">Une pause courte mais consciente<\/strong> - 5 minutes de respiration ou d'hydratation font des miracles.<\/p><\/li><li class=\"\" data-start=\"3210\" data-end=\"3292\"><p class=\"\" data-start=\"3213\" data-end=\"3292\"><strong data-start=\"3213\" data-end=\"3243\">Reconna\u00eetre un succ\u00e8s<\/strong> - m\u00eame un \"Bien, mon pote !\" en plaisantant est une validation.<\/p><\/li><li class=\"\" data-start=\"3293\" data-end=\"3376\"><p class=\"\" data-start=\"3296\" data-end=\"3376\"><strong data-start=\"3296\" data-end=\"3321\">Un petit geste pour aider<\/strong> - donner une explication, envoyer un lien utile.<\/p><\/li><\/ol><hr class=\"\" data-start=\"3378\" data-end=\"3381\" \/><p class=\"\" data-start=\"3383\" data-end=\"3439\"><strong data-start=\"3383\" data-end=\"3437\">3. Comment cr\u00e9er une culture bas\u00e9e sur les micro-moments ?<\/strong><\/p><ul data-start=\"3440\" data-end=\"3746\"><li class=\"\" data-start=\"3440\" data-end=\"3514\"><p class=\"\" data-start=\"3442\" data-end=\"3514\">Dressez une liste hebdomadaire des \"3 micro-moments dont vous \u00eates reconnaissant\".<\/p><\/li><li class=\"\" data-start=\"3515\" data-end=\"3592\"><p class=\"\" data-start=\"3517\" data-end=\"3592\">Ajoutez une rubrique \"Qu'est-ce qui nous a fait sourire cette semaine ?\" \u00e0 votre lettre d'information.<\/p><\/li><li class=\"\" data-start=\"3593\" data-end=\"3672\"><p class=\"\" data-start=\"3595\" data-end=\"3672\">Encouragez les chefs d'\u00e9quipe \u00e0 remarquer et \u00e0 appr\u00e9cier publiquement les moments simples.<\/p><\/li><li class=\"\" data-start=\"3673\" data-end=\"3746\"><p class=\"\" data-start=\"3675\" data-end=\"3746\">Cr\u00e9ez des autocollants ou des affiches sur les \"joies d'\u00eatre agent\".<\/p><\/li><\/ul><hr class=\"\" data-start=\"3748\" data-end=\"3751\" \/><p class=\"\" data-start=\"3753\" data-end=\"4026\"><br data-start=\"3766\" data-end=\"3769\" \/>Dans un travail avec des d\u00e9fis quotidiens, <strong data-start=\"3803\" data-end=\"3847\">la qualit\u00e9 des petits moments fait la diff\u00e9rence<\/strong>. Les micro-moments ne se mesurent pas dans Excel, mais ils se ressentent dans l'ambiance de l'\u00e9quipe. Chez Optima, nous pensons qu'ils sont le secret d'une \u00e9quipe unie et d'une atmosph\u00e8re o\u00f9 les gens en viennent \u00e0 aimer travailler ensemble.<\/p><blockquote data-start=\"4028\" data-end=\"4164\"><p class=\"\" data-start=\"4030\" data-end=\"4164\">Suggestion : commencez demain en notant un micro-moment positif de la journ\u00e9e. Vous verrez qu'avec le temps, ces micro-moments deviendront plus nombreux que vous ne le pensiez.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Faisons connaissance !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Micro-momentele dintr-o zi la birou care fac diferen\u021ba \u2013 \u0219i cum s\u0103 le valorifici Toat\u0103 lumea vorbe\u0219te despre KPI-uri, rapoarte, targeturi. Dar \u00een realitate, ceea ce face o zi reu\u0219it\u0103 \u00eentr-un call center sunt\u2026 micro-momentele. Acel z\u00e2mbet \u00eentre colegi. Pauza \u00een care respiri. Un \u201eMul\u021bumesc, mi-ai salvat ziua!\u201d de la un client. Hai s\u0103 le [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9697,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Micro-momentele care conteaz\u0103 \u00eentr-un call center<\/title>\n<meta name=\"description\" content=\"\u00centr-un call center, lucrurile mici fac diferen\u021ba. Afl\u0103 care sunt micro-momentele care conteaz\u0103 cu adev\u0103rat \u0219i cum pot transforma vibe-ul echipei.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/fr\/les-micro-moments-dune-journee-de-travail-qui-font-la-difference-et-comment-en-tirer-parti\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Micro-momentele dintr-o zi la birou care fac diferen\u021ba \u2013 \u0219i cum s\u0103 le valorifici\" \/>\n<meta property=\"og:description\" content=\"\u00centr-un call center, lucrurile mici fac diferen\u021ba. Afl\u0103 care sunt micro-momentele care conteaz\u0103 cu adev\u0103rat \u0219i cum pot transforma vibe-ul echipei.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/fr\/les-micro-moments-dune-journee-de-travail-qui-font-la-difference-et-comment-en-tirer-parti\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-17T12:59:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-29T12:17:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Micro-momentele dintr-o zi la birou care fac diferen\u021ba \u2013 \u0219i cum s\u0103 le valorifici\",\"datePublished\":\"2025-04-17T12:59:21+00:00\",\"dateModified\":\"2025-04-29T12:17:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/\"},\"wordCount\":331,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/\",\"url\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/\",\"name\":\"Micro-momentele care conteaz\u0103 \u00eentr-un call center\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png\",\"datePublished\":\"2025-04-17T12:59:21+00:00\",\"dateModified\":\"2025-04-29T12:17:00+00:00\",\"description\":\"\u00centr-un call center, lucrurile mici fac diferen\u021ba. Afl\u0103 care sunt micro-momentele care conteaz\u0103 cu adev\u0103rat \u0219i cum pot transforma vibe-ul echipei.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png\",\"width\":1280,\"height\":640,\"caption\":\"micro-momente call center\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Micro-momentele dintr-o zi la birou care fac diferen\u021ba \u2013 \u0219i cum s\u0103 le valorifici\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\/\/optimacall.ro\/fr\/author\/georgiana_lungu\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Les micro-moments qui comptent dans un centre d'appel","description":"Dans un centre d'appel, les petites choses font toute la diff\u00e9rence. D\u00e9couvrez quels sont les micro-moments qui comptent vraiment et comment ils peuvent transformer l'ambiance de l'\u00e9quipe.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/fr\/les-micro-moments-dune-journee-de-travail-qui-font-la-difference-et-comment-en-tirer-parti\/","og_locale":"fr_FR","og_type":"article","og_title":"Micro-momentele dintr-o zi la birou care fac diferen\u021ba \u2013 \u0219i cum s\u0103 le valorifici","og_description":"\u00centr-un call center, lucrurile mici fac diferen\u021ba. Afl\u0103 care sunt micro-momentele care conteaz\u0103 cu adev\u0103rat \u0219i cum pot transforma vibe-ul echipei.","og_url":"https:\/\/optimacall.ro\/fr\/les-micro-moments-dune-journee-de-travail-qui-font-la-difference-et-comment-en-tirer-parti\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2025-04-17T12:59:21+00:00","article_modified_time":"2025-04-29T12:17:00+00:00","og_image":[{"width":1280,"height":640,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png","type":"image\/png"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Lungu Georgiana","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Micro-momentele dintr-o zi la birou care fac diferen\u021ba \u2013 \u0219i cum s\u0103 le valorifici","datePublished":"2025-04-17T12:59:21+00:00","dateModified":"2025-04-29T12:17:00+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/"},"wordCount":331,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png","articleSection":["Blog"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/","url":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/","name":"Les micro-moments qui comptent dans un centre d'appel","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png","datePublished":"2025-04-17T12:59:21+00:00","dateModified":"2025-04-29T12:17:00+00:00","description":"Dans un centre d'appel, les petites choses font toute la diff\u00e9rence. D\u00e9couvrez quels sont les micro-moments qui comptent vraiment et comment ils peuvent transformer l'ambiance de l'\u00e9quipe.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-2.png","width":1280,"height":640,"caption":"micro-momente call center"},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Micro-momentele dintr-o zi la birou care fac diferen\u021ba \u2013 \u0219i cum s\u0103 le valorifici"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Solutions int\u00e9gr\u00e9es de centre de contact et de RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Services d'externalisation des centres d'appel","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/fr\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/optimacall.ro\/micro-momentele-dintr-o-zi-la-birou-care-fac-diferenta-si-cum-sa-le-valorifici\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts\/9696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/comments?post=9696"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts\/9696\/revisions"}],"predecessor-version":[{"id":9703,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/posts\/9696\/revisions\/9703"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/media\/9697"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/media?parent=9696"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/categories?post=9696"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/fr\/wp-json\/wp\/v2\/tags?post=9696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}