{"id":10484,"date":"2025-06-11T10:45:16","date_gmt":"2025-06-11T07:45:16","guid":{"rendered":"https:\/\/optimacall.ro\/?p=10484"},"modified":"2025-06-25T11:36:28","modified_gmt":"2025-06-25T08:36:28","slug":"la-psicologia-del-cliente-nelle-televendite-cosa-deve-sapere-un-agente-di-televendita-efficace","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/it\/la-psicologia-del-cliente-nelle-televendite-cosa-deve-sapere-un-agente-di-televendita-efficace\/","title":{"rendered":"Psicologia del cliente nella vendita telefonica: cosa deve sapere un agente di vendita telefonica efficace"},"content":{"rendered":"<style>.elementor-10484 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-10484 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-10484 .elementor-element.elementor-element-5e2d089{text-align:start;}.elementor-10484 .elementor-element.elementor-element-5e2d089 .elementor-heading-title{font-family:\"Inter\", Sans-serif;font-size:40px;font-weight:600;line-height:1.1em;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-10484 .elementor-element.elementor-element-a98ecd9{text-align:justify;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;}.elementor-10484 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-10484 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-10484 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-10484 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-10484 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-10484 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-10484 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-10484 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-10484 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:start;}.elementor-10484 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-10484 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-10484 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-10484 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-10484 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-10484 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-10484 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-10484 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-10484 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-10484 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-10484 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-10484 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-10484 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-10484 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-10484 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}.elementor-10484 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-10484 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-10484 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-10484 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-widget-button .elementor-button{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );background-color:var( --e-global-color-accent );}.elementor-10484 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}.elementor-10484 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-10484 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-10484 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-10484 .elementor-element.elementor-element-5e2d089 .elementor-heading-title{font-size:32px;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-10484 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10484\" class=\"elementor elementor-10484\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5.png\" class=\"attachment-full size-full wp-image-10485\" alt=\"psicologia del cliente nella vendita telefonica\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5.png 1920w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-300x169.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-1024x576.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-768x432.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-1536x864.png 1536w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-2048x1152.png 2048w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-18x10.png 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2d089 elementor-widget elementor-widget-heading\" data-id=\"5e2d089\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Psicologia del cliente nella vendita telefonica: cosa deve sapere un agente di vendita telefonica efficace <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"436\" data-end=\"806\"><strong data-start=\"436\" data-end=\"460\">Vendite telefoniche<\/strong> nel 2025 rimangono uno dei metodi di conversione pi\u00f9 efficaci, soprattutto in un ambiente digitale saturo. Ma il successo non sta solo nell'utilizzo di una sceneggiatura avvincente, ma anche nel comprendere <strong data-start=\"650\" data-end=\"676\">psicologia del cliente<\/strong>. A <strong data-start=\"690\" data-end=\"712\">televendite efficienti<\/strong> sa che ogni chiamata \u00e8 un'opportunit\u00e0 per creare fiducia e rispondere a un bisogno reale.<\/p><h2 data-start=\"808\" data-end=\"878\">1. Le decisioni di acquisto sono guidate dalle emozioni, non solo dalla logica<\/h2><p data-start=\"880\" data-end=\"1035\">Sebbene molti credano che le persone acquistino in modo razionale, la realt\u00e0 \u00e8 diversa: <strong data-start=\"947\" data-end=\"999\">le emozioni hanno una grande influenza sulla decisione d'acquisto<\/strong>. In una telefonata di vendita:<\/p><ul data-start=\"1037\" data-end=\"1166\"><li data-start=\"1037\" data-end=\"1086\"><p data-start=\"1039\" data-end=\"1086\">Il cliente vuole essere ascoltato, non solo avvicinato;<\/p><\/li><li data-start=\"1087\" data-end=\"1125\"><p data-start=\"1089\" data-end=\"1125\">cercano fiducia, non solo informazioni;<\/p><\/li><li data-start=\"1126\" data-end=\"1166\"><p data-start=\"1128\" data-end=\"1166\">ha bisogno di chiarezza, non di gergo.<\/p><\/li><\/ul><p data-start=\"1168\" data-end=\"1290\">\u27a1\ufe0f <strong data-start=\"1171\" data-end=\"1203\">L'agente di vendita efficiente<\/strong> deve trasmettere empatia, rassicurazione e chiarezza fin dai primi secondi della chiamata.<\/p><h2 data-start=\"1292\" data-end=\"1338\">2. I primi 10 secondi decidono il destino dell'appello<\/h2><p data-start=\"1340\" data-end=\"1443\">La psicologia della comunicazione ci dice che <strong data-start=\"1375\" data-end=\"1424\">l'impressione iniziale si forma in 7-10 secondi<\/strong>. Ci\u00f2 significa che:<\/p><ul data-start=\"1445\" data-end=\"1676\"><li data-start=\"1445\" data-end=\"1502\"><p data-start=\"1447\" data-end=\"1502\">Il tono di voce \u00e8 pi\u00f9 importante del testo del copione;<\/p><\/li><li data-start=\"1503\" data-end=\"1561\"><p data-start=\"1505\" data-end=\"1561\">un approccio amichevole ma professionale fa la differenza;<\/p><\/li><li data-start=\"1562\" data-end=\"1676\"><p data-start=\"1564\" data-end=\"1676\">Le domande banali (\"Ha un minuto?\") dovrebbero essere sostituite con affermazioni che forniscano immediatamente <strong data-start=\"1653\" data-end=\"1675\">valore del cliente<\/strong>.<\/p><\/li><\/ul><h2 data-start=\"1678\" data-end=\"1740\">3. L'autenticit\u00e0 vende pi\u00f9 della persuasione forzata<\/h2><p data-start=\"1742\" data-end=\"1824\">I clienti percepiscono quando siete onesti e quando state solo \"recitando una parte\". Se forzate una vendita:<\/p><ul data-start=\"1826\" data-end=\"1932\"><li data-start=\"1826\" data-end=\"1853\"><p data-start=\"1828\" data-end=\"1853\">il cliente si mette sulla difensiva;<\/p><\/li><li data-start=\"1854\" data-end=\"1892\"><p data-start=\"1856\" data-end=\"1892\">rifiutare l'offerta senza analizzarla;<\/p><\/li><li data-start=\"1893\" data-end=\"1932\"><p data-start=\"1895\" data-end=\"1932\">vuole concludere l'appello il prima possibile.<\/p><\/li><\/ul><p data-start=\"1934\" data-end=\"2045\">Invece, <strong data-start=\"1947\" data-end=\"1980\">tecniche di ascolto attivo<\/strong> e le domande aperte aiutano l'agente a creare fiducia:<\/p><blockquote data-start=\"2046\" data-end=\"2149\"><p data-start=\"2048\" data-end=\"2149\">\"Come vede questa offerta dal suo punto di vista?\".<br data-start=\"2106\" data-end=\"2109\" \/>\"Cosa cambierebbe di questa proposta?\".<\/p><\/blockquote><h2 data-start=\"2151\" data-end=\"2213\">4. La percezione del valore \u00e8 fondamentale nelle vendite telefoniche<\/h2><p data-start=\"2215\" data-end=\"2313\">Il cliente non compra un prodotto, ma acquista <strong data-start=\"2255\" data-end=\"2268\">una soluzione<\/strong>. In una chiamata di televendita, l'agente deve:<\/p><ul data-start=\"2315\" data-end=\"2506\"><li data-start=\"2315\" data-end=\"2381\"><p data-start=\"2317\" data-end=\"2381\">enfatizzare <strong data-start=\"2339\" data-end=\"2354\">benefici<\/strong>, non solo le caratteristiche;<\/p><\/li><li data-start=\"2382\" data-end=\"2447\"><p data-start=\"2384\" data-end=\"2447\">adattare il messaggio alle reali esigenze del cliente;<\/p><\/li><li data-start=\"2448\" data-end=\"2506\"><p data-start=\"2450\" data-end=\"2506\">identificare rapidamente il problema e \"rispecchiare\" l'esigenza.<\/p><\/li><\/ul><p data-start=\"2508\" data-end=\"2559\">\ud83d\udd11 Psicologicamente, i clienti acquistano solo quando hanno questa sensazione:<\/p><ul data-start=\"2561\" data-end=\"2640\"><li data-start=\"2561\" data-end=\"2576\"><p data-start=\"2563\" data-end=\"2576\">si capisce;<\/p><\/li><li data-start=\"2577\" data-end=\"2601\"><p data-start=\"2579\" data-end=\"2601\">parlate la sua lingua;<\/p><\/li><li data-start=\"2602\" data-end=\"2640\"><p data-start=\"2604\" data-end=\"2640\">l'offerta \u00e8 personalizzata per lui.<\/p><\/li><\/ul><h2 data-start=\"2642\" data-end=\"2706\">5. La ripetizione e la chiarezza sono alleate nella vendita telefonica.<\/h2><p data-start=\"2708\" data-end=\"2776\">Gli studi dimostrano che le persone conservano solo il 20-30% di una chiamata. Ecco perch\u00e9:<\/p><ul data-start=\"2778\" data-end=\"2974\"><li data-start=\"2778\" data-end=\"2838\"><p data-start=\"2780\" data-end=\"2838\">Le idee chiave devono essere riprese in modo naturale, senza sembrare meccaniche;<\/p><\/li><li data-start=\"2839\" data-end=\"2913\"><p data-start=\"2841\" data-end=\"2913\">il ricorso deve essere concluso con <strong data-start=\"2868\" data-end=\"2887\">una chiara sintesi<\/strong> e un <strong data-start=\"2894\" data-end=\"2912\">call-to-action<\/strong>;<\/p><\/li><li data-start=\"2914\" data-end=\"2974\"><p data-start=\"2916\" data-end=\"2974\">Il linguaggio deve essere semplice e privo di gergo tecnico.<\/p><\/li><\/ul><h2 data-start=\"2981\" data-end=\"3045\">La vendita telefonica \u00e8 una conversazione psicologica<\/h2><p data-start=\"3047\" data-end=\"3303\">Un agente di televendita efficace non \u00e8 solo un venditore, ma anche un attento osservatore del comportamento umano. <strong data-start=\"3154\" data-end=\"3206\">Empatia, autenticit\u00e0 e adattamento del discorso<\/strong> Lo stato in cui si trova il cliente fa la differenza tra una telefonata chiusa in fretta e una vendita di successo.<\/p><p data-start=\"3305\" data-end=\"3484\">\ud83d\udcde Se siete un team leader o un coordinatore delle vendite, assicuratevi che i vostri agenti comprendano <strong data-start=\"3392\" data-end=\"3430\">psicologia del cliente nelle televendite<\/strong>. \u00c8 la chiave per ottenere conversioni reali e relazioni durature.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conosciamoci!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice: ce trebuie s\u0103 \u0219tie un agent de telesales eficient V\u00e2nz\u0103rile telefonice r\u0103m\u00e2n, \u00een 2025, una dintre cele mai eficiente metode de conversie, mai ales \u00eentr-un mediu digital saturat. \u00cens\u0103 succesul nu st\u0103 doar \u00een folosirea unui script conving\u0103tor, ci \u00een \u00een\u021belegerea psihologiei clientului. Un agent de telesales eficient \u0219tie c\u0103 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":10485,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"desktop_mode_lock":null,"desktop_mode_contributors":[],"desktop_mode_attached_media":[10485],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice:<\/title>\n<meta name=\"description\" content=\"Psihologia clientului face diferen\u021ba \u00een telesales. Afl\u0103 cum s\u0103 vinzi eficient prin telefon, cu empatie \u0219i claritate.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/it\/la-psicologia-del-cliente-nelle-televendite-cosa-deve-sapere-un-agente-di-televendita-efficace\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice: ce trebuie s\u0103 \u0219tie un agent de telesales eficient\" \/>\n<meta property=\"og:description\" content=\"Psihologia clientului face diferen\u021ba \u00een telesales. Afl\u0103 cum s\u0103 vinzi eficient prin telefon, cu empatie \u0219i claritate.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/it\/la-psicologia-del-cliente-nelle-televendite-cosa-deve-sapere-un-agente-di-televendita-efficace\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-11T07:45:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-25T08:36:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/#\\\/schema\\\/person\\\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice: ce trebuie s\u0103 \u0219tie un agent de telesales eficient\",\"datePublished\":\"2025-06-11T07:45:16+00:00\",\"dateModified\":\"2025-06-25T08:36:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/\"},\"wordCount\":529,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/optimacall.ro\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Banner-articole-Iunie-5.png\",\"articleSection\":[\"Uncategorized @ro\"],\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/\",\"url\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/\",\"name\":\"Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice:\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/optimacall.ro\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Banner-articole-Iunie-5.png\",\"datePublished\":\"2025-06-11T07:45:16+00:00\",\"dateModified\":\"2025-06-25T08:36:28+00:00\",\"description\":\"Psihologia clientului face diferen\u021ba \u00een telesales. Afl\u0103 cum s\u0103 vinzi eficient prin telefon, cu empatie \u0219i claritate.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#primaryimage\",\"url\":\"https:\\\/\\\/optimacall.ro\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Banner-articole-Iunie-5.png\",\"contentUrl\":\"https:\\\/\\\/optimacall.ro\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Banner-articole-Iunie-5.png\",\"width\":1920,\"height\":1080,\"caption\":\"psihologia clientului \u00een v\u00e2nz\u0103ri telefonice\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\\\/\\\/optimacall.ro\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice: ce trebuie s\u0103 \u0219tie un agent de telesales eficient\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/#website\",\"url\":\"https:\\\/\\\/optimacall.ro\\\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/optimacall.ro\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\\\/\\\/optimacall.ro\\\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\\\/\\\/optimacall.ro\\\/\",\"logo\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#local-main-organization-logo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/optimacall4excellence\\\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/#\\\/schema\\\/person\\\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\\\/\\\/optimacall.ro\\\/it\\\/author\\\/georgiana_lungu\\\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/optimacall.ro\\\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\\\/#local-main-organization-logo\",\"url\":\"https:\\\/\\\/optimacall.ro\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\\\/\\\/optimacall.ro\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Psicologia del cliente nelle vendite telefoniche:","description":"La psicologia del cliente fa la differenza nelle televendite. Imparate a vendere efficacemente al telefono con empatia e chiarezza.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/it\/la-psicologia-del-cliente-nelle-televendite-cosa-deve-sapere-un-agente-di-televendita-efficace\/","og_locale":"it_IT","og_type":"article","og_title":"Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice: ce trebuie s\u0103 \u0219tie un agent de telesales eficient","og_description":"Psihologia clientului face diferen\u021ba \u00een telesales. Afl\u0103 cum s\u0103 vinzi eficient prin telefon, cu empatie \u0219i claritate.","og_url":"https:\/\/optimacall.ro\/it\/la-psicologia-del-cliente-nelle-televendite-cosa-deve-sapere-un-agente-di-televendita-efficace\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2025-06-11T07:45:16+00:00","article_modified_time":"2025-06-25T08:36:28+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5-1024x576.png","type":"image\/png"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"Scritto da":"Lungu Georgiana","Tempo di lettura stimato":"3 minuti"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice: ce trebuie s\u0103 \u0219tie un agent de telesales eficient","datePublished":"2025-06-11T07:45:16+00:00","dateModified":"2025-06-25T08:36:28+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/"},"wordCount":529,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5.png","articleSection":["Uncategorized @ro"],"inLanguage":"it-IT","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/","url":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/","name":"Psicologia del cliente nelle vendite telefoniche:","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5.png","datePublished":"2025-06-11T07:45:16+00:00","dateModified":"2025-06-25T08:36:28+00:00","description":"La psicologia del cliente fa la differenza nelle televendite. Imparate a vendere efficacemente al telefono con empatia e chiarezza.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/06\/Banner-articole-Iunie-5.png","width":1920,"height":1080,"caption":"psihologia clientului \u00een v\u00e2nz\u0103ri telefonice"},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Psihologia clientului \u00een v\u00e2nz\u0103rile telefonice: ce trebuie s\u0103 \u0219tie un agent de telesales eficient"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Soluzioni integrate di contact center e RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Servizi di call center in outsourcing","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/it\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/psihologia-clientului-in-vanzarile-telefonice-ce-trebuie-sa-stie-un-agent-de-telesales-eficient\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/10484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/comments?post=10484"}],"version-history":[{"count":0,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/10484\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/media\/10485"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/media?parent=10484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/categories?post=10484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/tags?post=10484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}