{"id":13032,"date":"2026-04-29T12:58:33","date_gmt":"2026-04-29T09:58:33","guid":{"rendered":"https:\/\/optimacall.ro\/?p=13032"},"modified":"2026-04-29T12:59:25","modified_gmt":"2026-04-29T09:59:25","slug":"formazione-onboarding-onboarding-successo-ottimale-team","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/it\/formazione-onboarding-onboarding-successo-ottimale-team\/","title":{"rendered":"Training &amp; Onboarding: Cum te preg\u0103tim pentru succes la Optima (\u0219i de ce nu vei fi niciodat\u0103 singur) \ud83d\ude80\ud83c\udf93"},"content":{"rendered":"<style>.elementor-13032 .elementor-element.elementor-element-5d5b3215{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-13032 .elementor-element.elementor-element-5d5b3215.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image 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data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b21cbe3 elementor-widget elementor-widget-image\" data-id=\"2b21cbe3\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1280\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding.webp\" class=\"attachment-full size-full wp-image-13034\" alt=\"\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding.webp 2560w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding-300x150.webp 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding-1024x512.webp 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding-768x384.webp 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding-1536x768.webp 1536w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding-2048x1024.webp 2048w, https:\/\/optimacall.ro\/wp-content\/uploads\/2026\/04\/Training-Onboarding-18x9.webp 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84405c5 elementor-widget elementor-widget-heading\" data-id=\"84405c5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Il primo giorno di un nuovo lavoro arriva con un misto di eccitazione e una domanda in agguato in fondo alla mente di tutti: \"Sar\u00f2 in grado di gestirlo?\". \ud83e\udd14 Che siate agli inizi o abbiate gi\u00e0 esperienza, la paura di non sapere la risposta giusta di fronte a un cliente o di perdersi in procedure complesse \u00e8 naturale.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362be908 elementor-widget elementor-widget-text-editor\" data-id=\"362be908\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"10\">Prima zi la un job nou vine la pachet cu un amestec de entuziasm \u0219i o \u00eentrebare care st\u0103 \u201ela p\u00e2nd\u0103\u201d \u00een mintea oricui: <i data-path-to-node=\"10\" data-index-in-node=\"118\">\u201eOare o s\u0103 m\u0103 descurc?\u201d<\/i> \ud83e\udd14 Indiferent dac\u0103 e\u0219ti la \u00eenceput de drum sau ai deja experien\u021b\u0103, teama de a nu \u0219ti r\u0103spunsul potrivit \u00een fa\u021ba unui client sau de a te r\u0103t\u0103ci \u00een proceduri complexe este fireasc\u0103.<\/p><p data-path-to-node=\"11\">\u00cen 2026, la <b data-path-to-node=\"11\" data-index-in-node=\"12\">Servizi Optima Solutions<\/b>, am transformat faza de \u00eenceput dintr-un test de supravie\u021buire \u00eentr-o experien\u021b\u0103 de \u00eenv\u0103\u021bare progresiv\u0103 \u0219i prietenoas\u0103. Nu te arunc\u0103m \u00een \u201efocul\u201d apelurilor sau al tichete lor din prima zi. \u00cen schimb, \u00ee\u021bi oferim o hart\u0103 clar\u0103, uneltele potrivite \u0219i un om care s\u0103 \u00ee\u021bi stea al\u0103turi.<\/p><p data-path-to-node=\"12\">Iat\u0103 cum arat\u0103 parcursul t\u0103u, structurat pe etape clare de dezvoltare:<\/p><hr data-path-to-node=\"13\" \/><h3 data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Etapele integr\u0103rii tale: De la curiozitate la control<\/b><\/h3><p data-path-to-node=\"15\">Onboarding-ul nostru este un proces modular care \u00ee\u021bi permite s\u0103 absorbi informa\u021bia logic, asigur\u00e2ndu-ne c\u0103 e\u0219ti preg\u0103tit \u00eenainte de a trece la nivelul urm\u0103tor:<\/p><table data-path-to-node=\"16\"><thead><tr><td><strong>Faza<\/strong><\/td><td><strong>Focusul Principal<\/strong><\/td><td><strong>Ce vei st\u0103p\u00e2ni?<\/strong><\/td><\/tr><\/thead><tbody><tr><td><span data-path-to-node=\"16,1,0,0\"><b data-path-to-node=\"16,1,0,0\" data-index-in-node=\"0\">I. Bun Venit &amp; Cultur\u0103<\/b><\/span><\/td><td><span data-path-to-node=\"16,1,1,0\"><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"0\">Identitatea Optima<\/b><\/span><\/td><td><span data-path-to-node=\"16,1,2,0\">Cine suntem, valorile echipei \u0219i cum folosim comunicarea intern\u0103.<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,2,0,0\"><b data-path-to-node=\"16,2,0,0\" data-index-in-node=\"0\">II. Echiparea Tehnic\u0103<\/b><\/span><\/td><td><span data-path-to-node=\"16,2,1,0\"><b data-path-to-node=\"16,2,1,0\" data-index-in-node=\"0\">Tool-uri &amp; Produse<\/b><\/span><\/td><td><span data-path-to-node=\"16,2,2,0\">Cunoa\u0219terea produsului clientului, platformele de ticketing \u0219i asisten\u021bii AI.<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,3,0,0\"><b data-path-to-node=\"16,3,0,0\" data-index-in-node=\"0\">III. Shadowing &amp; Buddy<\/b><\/span><\/td><td><span data-path-to-node=\"16,3,1,0\"><b data-path-to-node=\"16,3,1,0\" data-index-in-node=\"0\">Practic\u0103 Asistat\u0103<\/b><\/span><\/td><td><span data-path-to-node=\"16,3,2,0\">Ascul\u021bi cum fac cei mai buni, pui \u00eentreb\u0103ri \u0219i rezolvi primele cazuri sub supraveghere.<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,4,0,0\"><b data-path-to-node=\"16,4,0,0\" data-index-in-node=\"0\">IV. Consolidare<\/b><\/span><\/td><td><span data-path-to-node=\"16,4,1,0\"><b data-path-to-node=\"16,4,1,0\" data-index-in-node=\"0\">Autonomie Ghidat\u0103<\/b><\/span><\/td><td><span data-path-to-node=\"16,4,2,0\">Preiei controlul asupra solicit\u0103rilor, dar ai mereu un coleg senior care \u00ee\u021bi verific\u0103 \u201espatele\u201d.<\/span><\/td><\/tr><\/tbody><\/table><hr data-path-to-node=\"17\" \/><h3 data-path-to-node=\"18\"><b data-path-to-node=\"18\" data-index-in-node=\"0\">1. AI-ul: Noul t\u0103u \u201ecopilot\u201d \u00een timpul trainingului \ud83e\udd16\ud83d\udca1<\/b><\/h3><p data-path-to-node=\"19\">Spre deosebire de modelele de training clasice, la Optima \u00eenv\u0103\u021b\u0103m s\u0103 folosim tehnologia viitorului \u00eenc\u0103 din prima zi. Nu trebuie s\u0103 memorezi sute de pagini de proceduri. Te \u00eenv\u0103\u021b\u0103m cum s\u0103 interoghezi rapid baza noastr\u0103 de cuno\u0219tin\u021be \u0219i cum s\u0103 folose\u0219ti <b data-path-to-node=\"19\" data-index-in-node=\"253\">AI-ul generativ<\/b> pentru a g\u0103si solu\u021bii corecte \u00een timp record.<\/p><p data-path-to-node=\"20\">Tehnologia nu te \u00eenlocuie\u0219te; ea \u00ee\u021bi ia de pe cap stresul de a \u201e\u0219ti totul pe de rost\u201d, permi\u021b\u00e2ndu-\u021bi s\u0103 te concentrezi pe ceea ce conteaz\u0103: solu\u021bia oferit\u0103 \u0219i experien\u021ba clientului.<\/p><h3 data-path-to-node=\"21\"><b data-path-to-node=\"21\" data-index-in-node=\"0\">2. Sistemul de \u201eBuddy\u201d: Partenerul t\u0103u de drum \ud83e\udd1d\u2728<\/b><\/h3><p data-path-to-node=\"22\">\u0218tim c\u0103 cele mai bune lec\u021bii nu vin mereu din manuale, ci din experien\u021ba direct\u0103 a colegilor. De aceea, \u00eenc\u0103 din primele faze, vei avea un <b data-path-to-node=\"22\" data-index-in-node=\"139\">Buddy<\/b> \u2014 un coleg cu experien\u021b\u0103 care nu \u00ee\u021bi este \u0219ef, ci partener.<\/p><p data-path-to-node=\"23\">Rolul lui? S\u0103 \u00ee\u021bi arate cum func\u021bioneaz\u0103 lucrurile \u00een realitate, s\u0103 \u00ee\u021bi explice micile detalii care fac diferen\u021ba \u0219i s\u0103 fie \u201eplasa ta de siguran\u021b\u0103\u201d atunci c\u00e2nd \u00eent\u00e2lne\u0219ti o situa\u021bie nou\u0103.\u00a0<\/p><h3 data-path-to-node=\"24\"><b data-path-to-node=\"24\" data-index-in-node=\"0\">3. Empatia \u0219i Soft Skills: Mai mult dec\u00e2t \u201etech\u201d \ud83d\udde3\ufe0f\ud83e\udde0<\/b><\/h3><p data-path-to-node=\"25\">Tehnologia se schimb\u0103, dar modul \u00een care facem un om s\u0103 se simt\u0103 ajutat r\u0103m\u00e2ne constant. O mare parte din timpul nostru de onboarding este dedicat\u0103 <b data-path-to-node=\"25\" data-index-in-node=\"148\">inteligen\u021bei emo\u021bionale<\/b>. Te preg\u0103tim pentru:<\/p><ul data-path-to-node=\"26\"><li><p data-path-to-node=\"26,0,0\">Ascultarea activ\u0103 a nevoilor clientului.<\/p><\/li><li><p data-path-to-node=\"26,1,0\">Gestionarea situa\u021biilor dificile cu calm \u0219i profesionalism.<\/p><\/li><li><p data-path-to-node=\"26,2,0\">Adaptarea comunic\u0103rii pentru culturi de business diferite (UK, SUA, Nordics). \ud83c\udf0e<\/p><\/li><\/ul><h3 data-path-to-node=\"27\"><b data-path-to-node=\"27\" data-index-in-node=\"0\">4. Feedback continuu: Cre\u0219tem \u00een ritmul t\u0103u \ud83d\udcc8\ud83d\udd04<\/b><\/h3><p data-path-to-node=\"28\">La Optima, integrarea nu se termin\u0103 dup\u0103 ce ai preluat primul apel. Continu\u0103m s\u0103 avem sesiuni regulate de coaching \u0219i feedback. Ne uit\u0103m \u00eempreun\u0103 la ce a mers bine \u0219i unde sim\u021bi c\u0103 mai ai nevoie de suport. Gre\u0219elile de la \u00eenceput sunt privite ca oportunit\u0103\u021bi de \u00eenv\u0103\u021bare, at\u00e2ta timp c\u00e2t exist\u0103 dorin\u021ba de a evolua.<\/p><hr data-path-to-node=\"29\" \/><h3 data-path-to-node=\"30\"><b data-path-to-node=\"30\" data-index-in-node=\"0\">Astfel, nu c\u0103ut\u0103m oameni care \u0219tiu tot, ci oameni care vor s\u0103 \u00eenve\u021be<\/b><\/h3><p data-path-to-node=\"31\">Trainingul la Optima nu este despre a te transforma \u00eentr-un robot care urmeaz\u0103 un script. Este despre a-\u021bi oferi \u00eencrederea \u0219i resursele necesare pentru a str\u0103luci \u00een rolul t\u0103u. Vrem s\u0103 fii m\u00e2ndru de solu\u021biile pe care le oferi \u0219i s\u0103 sim\u021bi c\u0103 apar\u021bii unei echipe care investe\u0219te \u00een tine.<\/p><p data-path-to-node=\"32\">\ud83d\udc49 <b data-path-to-node=\"32\" data-index-in-node=\"20\">E\u0219ti gata pentru un nou \u00eenceput?<\/b> <a class=\"ng-star-inserted\" href=\"https:\/\/optimacall.ro\/it\/carriere\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiCksWi2I2UAxUAAAAAHQAAAAAQ7Qs\">Vezi pozi\u021biile noastre deschise<\/a> \u0219i vino s\u0103 \u00eenve\u021bi de la cei mai buni \u00een echipa Optima Solutions Services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21cd33bb e-grid e-con-boxed e-con e-child\" data-id=\"21cd33bb\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd05fb elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"7cd05fb\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f3a6868 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4f3a6868\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b91e5ef elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"3b91e5ef\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31d5f06a elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"31d5f06a\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-679c5522 elementor-widget elementor-widget-button\" data-id=\"679c5522\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/it\/contatto-ottimale\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contattateci<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a69ae04 elementor-widget elementor-widget-button\" data-id=\"2a69ae04\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conosciamoci!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Prima zi la un job nou vine la pachet cu un amestec de entuziasm \u0219i o \u00eentrebare care st\u0103 \u201ela p\u00e2nd\u0103\u201d \u00een mintea oricui: \u201eOare o s\u0103 m\u0103 descurc?\u201d \ud83e\udd14 Indiferent dac\u0103 e\u0219ti la \u00eenceput de drum sau ai deja experien\u021b\u0103, teama de a nu \u0219ti r\u0103spunsul potrivit \u00een fa\u021ba unui client sau de a te r\u0103t\u0103ci \u00een proceduri complexe este fireasc\u0103.<\/p>","protected":false},"author":9,"featured_media":13034,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Training &amp; Onboarding: cum te preg\u0103tim pentru succes la OptimaTraining &amp; Onboarding: Cum te preg\u0103tim pentru succes la Optima (\u0219i de ce nu vei fi niciodat\u0103 singur) \ud83d\ude80\ud83c\udf93 | Optima<\/title>\n<meta name=\"description\" content=\"Te temi de prima zi la job? 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