{"id":9216,"date":"2024-10-29T16:43:39","date_gmt":"2024-10-29T14:43:39","guid":{"rendered":"https:\/\/optimacall.ro\/?p=9216"},"modified":"2024-10-30T15:48:27","modified_gmt":"2024-10-30T13:48:27","slug":"la-comunicazione-empatica-larte-di-costruire-legami-autentici","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/it\/la-comunicazione-empatica-larte-di-costruire-legami-autentici\/","title":{"rendered":"Comunicazione empatica: l'arte di creare connessioni autentiche"},"content":{"rendered":"<style>.elementor-9216 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-9216 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-9216 .elementor-element.elementor-element-deac12e{text-align:left;}.elementor-9216 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-9216 .elementor-element.elementor-element-a98ecd9{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;text-align:justify;}.elementor-9216 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );}.elementor-9216 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-9216 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}.elementor-9216 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}.elementor-9216 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9216 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-9216 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-9216 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-9216 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-9216 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:left;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9216 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-9216 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-9216 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-9216 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9216 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-9216 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-9216 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-9216 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9216 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9216 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-9216 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9216 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-9216 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9216 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}.elementor-9216 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9216\" class=\"elementor elementor-9216\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"640\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\" class=\"attachment-full size-full wp-image-9217\" alt=\"Comunicazione empatica\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg 1280w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-300x150.jpg 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-1024x512.jpg 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-768x384.jpg 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct-18x9.jpg 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deac12e elementor-widget elementor-widget-heading\" data-id=\"deac12e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Comunicazione empatica: l'arte di creare connessioni autentiche<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ricordo ancora il momento in cui ho capito il potere dell'empatia nella comunicazione. Un giorno, uno dei miei colleghi entr\u00f2 in ufficio visibilmente turbato. Invece di dire il classico \"Lascia perdere!\" o di ignorarlo, ho interrotto quello che stavo facendo e gli ho chiesto semplicemente: \"Sembra che tu stia attraversando un momento difficile. Vuoi parlarne?\".<\/p><p>Quella conversazione di 10 minuti ha trasformato non solo la sua giornata, ma il nostro rapporto professionale per sempre. \u00c8 cos\u00ec che ho imparato che l'empatia nella comunicazione non \u00e8 solo un'abilit\u00e0 sofisticata, ma \u00e8 il superpotere che trasforma le relazioni e apre i cuori.<\/p><p><strong>Perch\u00e9 la comunicazione empatica \u00e8 cos\u00ec importante?<\/strong><\/p><p>Avete presente quei momenti in cui state parlando con qualcuno e vi sembra che stia solo aspettando di dire la sua battuta senza ascoltarvi davvero? Ci siamo passati tutti e sappiamo quanto sia frustrante. La comunicazione empatica \u00e8 l'esatto contrario di questa esperienza.<\/p><p><strong>Cosa succede quando si comunica con empatia:<\/strong><\/p><ul><li>Creare uno spazio sicuro in cui le persone si sentano viste e ascoltate.<\/li><li>Costruire una fiducia autentica<\/li><li>Risolvere i conflitti prima che si inaspriscano<\/li><li>Rafforzare le relazioni, sia personali che professionali<\/li><\/ul><p><strong>Come praticare la comunicazione empatica (per davvero, non solo in teoria)<\/strong><\/p><ol><li><strong> Iniziate da voi stessi<\/strong><\/li><\/ol><p>Prima di cercare di capire gli altri, fate pace con le vostre emozioni. Ogni mattina chiedetevi:<\/p><ul><li>Come mi sento veramente oggi?<\/li><li>Cosa influenza la mia condizione?<\/li><li>Sono pronto ad ascoltare gli altri con il cuore aperto?<\/li><\/ul><ol start=\"2\"><li><strong> Ascoltate come se la vostra vita dipendesse da questo<\/strong><\/li><\/ol><p>L'ho imparato dal mio mentore: \"Quando ascolti qualcuno, immagina che abbia le informazioni che possono salvarti la vita. Vedete come cambia la qualit\u00e0 della vostra attenzione?\".<\/p><p>Alcune tecniche pratiche:<\/p><ul><li>Mantenere un contatto visivo naturale senza fissarlo<\/li><li>Dare un sottile feedback non verbale (annuire, sorridere quando \u00e8 il caso).<\/li><li>Non preparate la vostra risposta mentre l'interlocutore sta parlando.<\/li><li>Notate non solo le parole, ma anche il tono di voce e il linguaggio del corpo.<\/li><\/ul><ol start=\"3\"><li><strong> Convalidare le emozioni, anche se non si \u00e8 d'accordo con le azioni.<\/strong><\/li><\/ol><p>Forse l'aspetto pi\u00f9 importante della comunicazione empatica \u00e8 la convalida. Non significa essere d'accordo su tutto, ma riconoscere l'esperienza emotiva dell'altro.<\/p><p>Invece di dire: \"Non dovresti sentirti cos\u00ec\" o \"Stai esagerando\", provaci:<\/p><ul><li>\"\u00c8 normale sentirsi cos\u00ec in questa situazione\".<\/li><li>\"Molti si sentirebbero allo stesso modo nei tuoi panni\".<\/li><li>\"Sembra molto frustrante quello che stai passando\".<\/li><\/ul><ol start=\"4\"><li><strong> Porre domande che aprano la conversazione<\/strong><\/li><\/ol><p>Invece di chiedere \"Perch\u00e9 ti senti cos\u00ec?\", che pu\u00f2 suonare accusatorio, usatelo:<\/p><ul><li>\"Pu\u00f2 dirmi qualcosa di pi\u00f9 al riguardo?\".<\/li><li>\"Come si sente?\"<\/li><li>\"Cosa pensi che ti aiuterebbe ora?\".<\/li><\/ul><p><strong>Le sfide della comunicazione empatica (e come superarle)<\/strong><\/p><p><strong>Sfida #1: Fretta<\/strong><\/p><p>Nel nostro mondo frenetico, sembra che non abbiamo tempo per le conversazioni profonde. Ma pensateci: 5 minuti di ascolto empatico possono evitare ore di conflitti e incomprensioni.<\/p><p><strong>Sfida #2: giudizio<\/strong><\/p><p>\u00c8 umano giudicare. La prossima volta che vi sentite giudicati, chiedetevi:<\/p><ul><li>\"Cosa non so della situazione di questa persona?\".<\/li><li>\"Come reagirei nei suoi panni?\".<\/li><li>\"Quali esperienze della sua vita l'hanno portata qui?\".<\/li><\/ul><p><strong>Sfida #3: il desiderio di \"sistemare le cose\".<\/strong><\/p><p>A volte la cosa pi\u00f9 empatica che si possa fare \u00e8 essere presenti senza cercare di risolvere il problema. L'ho imparato da mia figlia di 5 anni: quando \u00e8 arrabbiata, non vuole soluzioni, vuole solo sapere che ci sono per lei.<\/p><p><strong>Esercizi pratici per sviluppare l'empatia<\/strong><\/p><ol><li><strong> Diario dell'empatia<\/strong><\/li><\/ol><p>Alla fine di ogni giornata, prendete nota:<\/p><ul><li>Una situazione in cui avete praticato l'empatia<\/li><li>Una situazione in cui avreste potuto essere pi\u00f9 empatici<\/li><li>Cosa avete imparato da entrambe le esperienze<\/li><\/ul><ol start=\"2\"><li><strong> La sfida delle 24 ore<\/strong><\/li><\/ol><p>Per un giorno intero:<\/p><ul><li>Ascoltare pi\u00f9 che parlare<\/li><li>Non date consigli se non vi vengono esplicitamente richiesti<\/li><li>Convalidare le emozioni degli altri, anche se sembrano \"irrazionali\".<\/li><\/ul><ol start=\"3\"><li><strong> La tecnica delle pantofole<\/strong><\/li><\/ol><p>Quando si incontra qualcuno con un'opinione molto diversa:<\/p><ul><li>Cercate di capire come \u00e8 arrivato a questa opinione<\/li><li>Quali esperienze nella sua vita hanno contribuito a formare questa prospettiva?<\/li><li>Quali paure o speranze si celano dietro questa opinione?<\/li><\/ul><p><strong>Invece di concludere...<\/strong><\/p><p>La comunicazione empatica non consiste nell'essere perfetti, ma nell'essere presenti e autentici. Si tratta di creare spazi sicuri in cui le persone possano essere se stesse, con tutte le loro imperfezioni e vulnerabilit\u00e0.<\/p><p>E s\u00ec, ci saranno giorni in cui non sarete empatici come vorreste. Va bene cos\u00ec. L'importante \u00e8 continuare a provare, imparare da ogni interazione e ricordare che, alla fine, siamo tutti esseri umani che vogliono essere visti, ascoltati e compresi.<\/p><p>P.S. La prossima volta che qualcuno condivide qualcosa con voi, provate a rispondere prima con il cuore e poi con la mente. Potreste rimanere sorpresi dalla profondit\u00e0 del legame che si crea.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conosciamoci!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice \u00cenc\u0103 \u00eemi amintesc momentul c\u00e2nd am realizat puterea empatiei \u00een comunicare. \u00centr-o zi, unul dintre colegii mei a intrat vizibil sup\u0103rat \u00een birou. \u00cen loc s\u0103-i spun clasicul &#8222;Hai c\u0103 trece!&#8221; sau s\u0103-l ignor, m-am oprit din ce f\u0103ceam \u0219i l-am \u00eentrebat simplu: &#8222;Pare c\u0103 treci printr-un [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9217,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice<\/title>\n<meta name=\"description\" content=\"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/it\/la-comunicazione-empatica-larte-di-costruire-legami-autentici\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\" \/>\n<meta property=\"og:description\" content=\"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/it\/la-comunicazione-empatica-larte-di-costruire-legami-autentici\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-29T14:43:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-30T13:48:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\",\"datePublished\":\"2024-10-29T14:43:39+00:00\",\"dateModified\":\"2024-10-30T13:48:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\"},\"wordCount\":946,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"articleSection\":[\"Uncategorized @ro\"],\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\",\"url\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\",\"name\":\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"datePublished\":\"2024-10-29T14:43:39+00:00\",\"dateModified\":\"2024-10-30T13:48:27+00:00\",\"description\":\"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg\",\"width\":1280,\"height\":640,\"caption\":\"Comunicarea empatic\u0103\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\/\/optimacall.ro\/it\/author\/georgiana_lungu\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comunicazione empatica: l'arte di creare connessioni autentiche","description":"La comunicazione empatica non consiste nell'essere perfetti, ma nell'essere presenti e autentici. Si tratta di creare spazi sicuri in cui le persone possano essere se stesse, con tutte le loro imperfezioni e vulnerabilit\u00e0.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/it\/la-comunicazione-empatica-larte-di-costruire-legami-autentici\/","og_locale":"it_IT","og_type":"article","og_title":"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice","og_description":"Comunicarea empatic\u0103 nu e despre a fi perfect - e despre a fi prezent \u0219i autentic. E despre a crea spa\u021bii sigure unde oamenii pot fi ei \u00een\u0219i\u0219i, cu toate imperfec\u021biunile \u0219i vulnerabilit\u0103\u021bile lor.","og_url":"https:\/\/optimacall.ro\/it\/la-comunicazione-empatica-larte-di-costruire-legami-autentici\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2024-10-29T14:43:39+00:00","article_modified_time":"2024-10-30T13:48:27+00:00","og_image":[{"width":1280,"height":640,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","type":"image\/jpeg"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"Scritto da":"Lungu Georgiana","Tempo di lettura stimato":"5 minuti"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice","datePublished":"2024-10-29T14:43:39+00:00","dateModified":"2024-10-30T13:48:27+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/"},"wordCount":946,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","articleSection":["Uncategorized @ro"],"inLanguage":"it-IT","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/","url":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/","name":"Comunicazione empatica: l'arte di creare connessioni autentiche","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","datePublished":"2024-10-29T14:43:39+00:00","dateModified":"2024-10-30T13:48:27+00:00","description":"La comunicazione empatica non consiste nell'essere perfetti, ma nell'essere presenti e autentici. Si tratta di creare spazi sicuri in cui le persone possano essere se stesse, con tutte le loro imperfezioni e vulnerabilit\u00e0.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/10\/Bannere-Articole-BLOG-Oct.jpg","width":1280,"height":640,"caption":"Comunicarea empatic\u0103"},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Comunicarea Empatic\u0103 Arta de a Construi Conexiuni Autentice"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Soluzioni integrate di contact center e RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Servizi di call center in outsourcing","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/it\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/comunicarea-empatica-arta-de-a-construi-conexiuni-autentice\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/9216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/comments?post=9216"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/9216\/revisions"}],"predecessor-version":[{"id":9231,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/9216\/revisions\/9231"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/media\/9217"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/media?parent=9216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/categories?post=9216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/tags?post=9216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}