{"id":9691,"date":"2025-04-17T15:43:18","date_gmt":"2025-04-17T12:43:18","guid":{"rendered":"https:\/\/optimacall.ro\/?p=9691"},"modified":"2025-04-17T15:49:19","modified_gmt":"2025-04-17T12:49:19","slug":"quello-che-possiamo-imparare-dagli-errori-delle-chiamate-fallite-puo-renderci-migliori","status":"publish","type":"post","link":"https:\/\/optimacall.ro\/it\/quello-che-possiamo-imparare-dagli-errori-delle-chiamate-fallite-puo-renderci-migliori\/","title":{"rendered":"Cosa possiamo imparare dalle chiamate fallite - Gli errori possono farci migliorare"},"content":{"rendered":"<style>.elementor-9691 .elementor-element.elementor-element-e2c6525{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;overflow:visible;}.elementor-9691 .elementor-element.elementor-element-e2c6525.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-9691 .elementor-element.elementor-element-deac12e{text-align:left;}.elementor-9691 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-9691 .elementor-element.elementor-element-a98ecd9{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:19px 19px 19px 19px;text-align:justify;}.elementor-9691 .elementor-element.elementor-element-a98ecd9.elementor-element{--align-self:stretch;}.elementor-9691 .elementor-element.elementor-element-edfc5c8{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(2, 1fr);--grid-auto-flow:row;overflow:visible;}.elementor-widget-icon.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon.elementor-view-framed .elementor-icon, .elementor-widget-icon.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-primary );}.elementor-9691 .elementor-element.elementor-element-6ba432c.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9691 .elementor-element.elementor-element-6ba432c{left:59.974px;}body.rtl .elementor-9691 .elementor-element.elementor-element-6ba432c{right:59.974px;}.elementor-9691 .elementor-element.elementor-element-6ba432c{top:10.983px;}.elementor-9691 .elementor-element.elementor-element-6ba432c .elementor-icon-wrapper{text-align:center;}.elementor-9691 .elementor-element.elementor-element-6ba432c.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-6ba432c.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-6ba432c.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9691 .elementor-element.elementor-element-21c29a6{width:var( --container-widget-width, 5.804% );max-width:5.804%;--container-widget-width:5.804%;--container-widget-flex-grow:0;}.elementor-9691 .elementor-element.elementor-element-21c29a6.elementor-element{--align-self:flex-start;--flex-grow:0;--flex-shrink:0;}.elementor-9691 .elementor-element.elementor-element-21c29a6 .elementor-icon-wrapper{text-align:left;}.elementor-9691 .elementor-element.elementor-element-21c29a6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-21c29a6.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-21c29a6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9691 .elementor-element.elementor-element-8f72ea6.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9691 .elementor-element.elementor-element-8f72ea6{left:111.957px;}body.rtl .elementor-9691 .elementor-element.elementor-element-8f72ea6{right:111.957px;}.elementor-9691 .elementor-element.elementor-element-8f72ea6{top:11.96px;}.elementor-9691 .elementor-element.elementor-element-8f72ea6 .elementor-icon-wrapper{text-align:center;}.elementor-9691 .elementor-element.elementor-element-8f72ea6.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-8f72ea6.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-8f72ea6.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9691 .elementor-element.elementor-element-4dc56dc.elementor-element{--align-self:center;}body:not(.rtl) .elementor-9691 .elementor-element.elementor-element-4dc56dc{left:158.96px;}body.rtl .elementor-9691 .elementor-element.elementor-element-4dc56dc{right:158.96px;}.elementor-9691 .elementor-element.elementor-element-4dc56dc{top:13.963px;}.elementor-9691 .elementor-element.elementor-element-4dc56dc .elementor-icon-wrapper{text-align:center;}.elementor-9691 .elementor-element.elementor-element-4dc56dc.elementor-view-stacked .elementor-icon{background-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon{color:#F7941D;border-color:#F7941D;}.elementor-9691 .elementor-element.elementor-element-4dc56dc.elementor-view-framed .elementor-icon, .elementor-9691 .elementor-element.elementor-element-4dc56dc.elementor-view-default .elementor-icon svg{fill:#F7941D;}.elementor-9691 .elementor-element.elementor-element-4dc56dc .elementor-icon{font-size:46px;}.elementor-9691 .elementor-element.elementor-element-4dc56dc .elementor-icon svg{height:46px;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );}.elementor-9691 .elementor-element.elementor-element-0a8d661 .elementor-button{background-color:#F7941D;box-shadow:21px 7px 25px -2px rgba(0,0,0,0.5);border-radius:-2px -2px -2px -2px;}.elementor-9691 .elementor-element.elementor-element-0a8d661{padding:-1px -1px -1px -1px;}.elementor-9691 .elementor-element.elementor-element-0a8d661 .elementor-button-content-wrapper{flex-direction:row;}@media(max-width:1024px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9691 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-9691 .elementor-element.elementor-element-edfc5c8{--grid-auto-flow:row;}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}}@media(max-width:767px){.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-9691 .elementor-element.elementor-element-deac12e .elementor-heading-title{font-size:var( --e-global-typography-secondary-font-size );line-height:var( --e-global-typography-secondary-line-height );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );line-height:var( --e-global-typography-text-line-height );}.elementor-9691 .elementor-element.elementor-element-edfc5c8{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );line-height:var( --e-global-typography-accent-line-height );}}<\/style>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9691\" class=\"elementor elementor-9691\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c6525 e-flex e-con-boxed e-con e-parent\" data-id=\"e2c6525\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487ddb1 elementor-widget elementor-widget-image\" data-id=\"487ddb1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"640\" src=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png\" class=\"attachment-full size-full wp-image-9692\" alt=\"chiamate-esuate-call-center\" srcset=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png 1280w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1-300x150.png 300w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1-1024x512.png 1024w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1-768x384.png 768w, https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1-18x9.png 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deac12e elementor-widget elementor-widget-heading\" data-id=\"deac12e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cosa possiamo imparare dalle chiamate fallite - Gli errori possono farci migliorare<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98ecd9 elementor-widget elementor-widget-text-editor\" data-id=\"a98ecd9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"304\" data-end=\"586\">Ogni venditore ha \"quella telefonata\" che vorrebbe poter dimenticare. Il cliente nervoso, il copione sbagliato, la pausa troppo lunga o quel \"ops, ho riattaccato per sbaglio\". Ma se invece di nascondere questi momenti sotto il tappeto, li trasformassimo in lezioni preziose?<\/p><hr class=\"\" data-start=\"588\" data-end=\"591\" \/><p class=\"\" data-start=\"593\" data-end=\"652\"><strong data-start=\"593\" data-end=\"650\">1. Perch\u00e9 \u00e8 importante analizzare il fallimento (senza vergognarsi)<\/strong><\/p><ul data-start=\"653\" data-end=\"938\"><li class=\"\" data-start=\"653\" data-end=\"732\"><p class=\"\" data-start=\"655\" data-end=\"732\">Insegnaci <strong data-start=\"665\" data-end=\"700\">flessibilit\u00e0 e adattabilit\u00e0<\/strong>pi\u00f9 di qualsiasi sceneggiatura.<\/p><\/li><li class=\"\" data-start=\"733\" data-end=\"841\"><p class=\"\" data-start=\"735\" data-end=\"841\">Crea un ambiente di <strong data-start=\"755\" data-end=\"780\">sicurezza psicologica<\/strong>in cui l'agente non ha paura di ammettere cosa \u00e8 andato storto.<\/p><\/li><li class=\"\" data-start=\"842\" data-end=\"938\"><p class=\"\" data-start=\"844\" data-end=\"938\">Gli errori ripetuti possono nascondere <strong data-start=\"875\" data-end=\"897\">problemi di processo<\/strong> - quindi si tratta di segnali utili, non solo di gaffe.<\/p><\/li><\/ul><hr class=\"\" data-start=\"940\" data-end=\"943\" \/><p class=\"\" data-start=\"945\" data-end=\"1001\"><strong data-start=\"945\" data-end=\"999\">2. I 5 principali errori che possono aiutarci a essere migliori<\/strong><\/p><ol data-start=\"1002\" data-end=\"1458\"><li class=\"\" data-start=\"1002\" data-end=\"1100\"><p class=\"\" data-start=\"1005\" data-end=\"1100\"><strong data-start=\"1005\" data-end=\"1030\">Troppa rigidit\u00e0<\/strong> - quando si segue il copione parola per parola e si perde la vera connessione.<\/p><\/li><li class=\"\" data-start=\"1101\" data-end=\"1190\"><p class=\"\" data-start=\"1104\" data-end=\"1190\"><strong data-start=\"1104\" data-end=\"1122\">Sfuggire ai silenzi<\/strong> - a volte il silenzio pu\u00f2 essere un momento di riflessione, non di panico.<\/p><\/li><li class=\"\" data-start=\"1191\" data-end=\"1262\"><p class=\"\" data-start=\"1194\" data-end=\"1262\"><strong data-start=\"1194\" data-end=\"1219\">Promesse irrealistiche<\/strong> - Buone intenzioni, risultati discutibili.<\/p><\/li><li class=\"\" data-start=\"1263\" data-end=\"1346\"><p class=\"\" data-start=\"1266\" data-end=\"1346\"><strong data-start=\"1266\" data-end=\"1292\">Tono inappropriato<\/strong> - il cliente non ha chiamato per ascoltare un robot iper-vocalizzato.<\/p><\/li><li class=\"\" data-start=\"1347\" data-end=\"1458\"><p class=\"\" data-start=\"1350\" data-end=\"1458\"><strong data-start=\"1350\" data-end=\"1390\">Ignorare i sottili indizi verbali<\/strong> - \"Non sono sicuro...\" = rosso vivo per una domanda di chiarimento.<\/p><\/li><\/ol><hr class=\"\" data-start=\"1460\" data-end=\"1463\" \/><p class=\"\" data-start=\"1465\" data-end=\"1526\"><strong data-start=\"1465\" data-end=\"1524\">3. Come \"riciclare\" una chiamata persa in qualcosa di costruttivo<\/strong><\/p><ul data-start=\"1527\" data-end=\"1821\"><li class=\"\" data-start=\"1527\" data-end=\"1615\"><p class=\"\" data-start=\"1529\" data-end=\"1615\"><strong data-start=\"1529\" data-end=\"1550\">Analisi del team<\/strong>non giudicante: \"Cosa \u00e8 andato bene? Cosa farei di diverso?\".<\/p><\/li><li class=\"\" data-start=\"1616\" data-end=\"1740\"><p class=\"\" data-start=\"1618\" data-end=\"1740\">Inserite le chiamate \"fail of the week\" (anonime) nelle vostre sessioni di formazione: diventeranno materiale prezioso e persino divertente.<\/p><\/li><li class=\"\" data-start=\"1741\" data-end=\"1821\"><p class=\"\" data-start=\"1743\" data-end=\"1821\">Creare un <strong data-start=\"1753\" data-end=\"1775\">biblioteca interna<\/strong> con chiamate reali e le lezioni apprese.<\/p><\/li><\/ul><p class=\"\" data-start=\"1828\" data-end=\"2018\"><br data-start=\"1841\" data-end=\"1844\" \/>Gli errori sono inevitabili, ma nella giusta cultura diventano carburante per il progresso. In Optima crediamo che ogni chiamata sia un'opportunit\u00e0, anche quelle che iniziano male.<\/p><blockquote data-start=\"2020\" data-end=\"2185\"><p class=\"\" data-start=\"2022\" data-end=\"2185\">Provate a fare cos\u00ec: scegliete una telefonata dell'ultimo mese che vi ha messo in difficolt\u00e0 e scrivete 3 cose che fareste in modo diverso. \u00c8 il primo passo verso la versione successiva di voi stessi.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edfc5c8 e-grid e-con-boxed e-con e-child\" data-id=\"edfc5c8\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba432c elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"6ba432c\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/optimacall4excellence\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c29a6 elementor-widget__width-initial elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"21c29a6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-shrink\" href=\"https:\/\/www.linkedin.com\/company\/optima---call-for-excellence\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72ea6 elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"8f72ea6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/optima_solutions_services\/\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc56dc elementor-absolute elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"4dc56dc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.tiktok.com\/@optimacall\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-tiktok\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448,209.91a210.06,210.06,0,0,1-122.77-39.25V349.38A162.55,162.55,0,1,1,185,188.31V278.2a74.62,74.62,0,1,0,52.23,71.18V0l88,0a121.18,121.18,0,0,0,1.86,22.17h0A122.18,122.18,0,0,0,381,102.39a121.43,121.43,0,0,0,67,20.14Z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8d661 elementor-widget elementor-widget-button\" data-id=\"0a8d661\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/optimacall.ro\/en\/career\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M428.8 137.6h-86.177a115.52 115.52 0 0 0 2.176-22.4c0-47.914-35.072-83.2-92-83.2-45.314 0-57.002 48.537-75.707 78.784-7.735 12.413-16.994 23.317-25.851 33.253l-.131.146-.129.148C135.662 161.807 127.764 168 120.8 168h-2.679c-5.747-4.952-13.536-8-22.12-8H32c-17.673 0-32 12.894-32 28.8v230.4C0 435.106 14.327 448 32 448h64c8.584 0 16.373-3.048 22.12-8h2.679c28.688 0 67.137 40 127.2 40h21.299c62.542 0 98.8-38.658 99.94-91.145 12.482-17.813 18.491-40.785 15.985-62.791A93.148 93.148 0 0 0 393.152 304H428.8c45.435 0 83.2-37.584 83.2-83.2 0-45.099-38.101-83.2-83.2-83.2zm0 118.4h-91.026c12.837 14.669 14.415 42.825-4.95 61.05 11.227 19.646 1.687 45.624-12.925 53.625 6.524 39.128-10.076 61.325-50.6 61.325H248c-45.491 0-77.21-35.913-120-39.676V215.571c25.239-2.964 42.966-21.222 59.075-39.596 11.275-12.65 21.725-25.3 30.799-39.875C232.355 112.712 244.006 80 252.8 80c23.375 0 44 8.8 44 35.2 0 35.2-26.4 53.075-26.4 70.4h158.4c18.425 0 35.2 16.5 35.2 35.2 0 18.975-16.225 35.2-35.2 35.2zM88 384c0 13.255-10.745 24-24 24s-24-10.745-24-24 10.745-24 24-24 24 10.745 24 24z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conosciamoci!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ce putem \u00eenv\u0103\u021ba din apelurile \u201ee\u0219uate\u201d \u2013 Gre\u0219elile ne pot face mai buni Fiecare agent de v\u00e2nz\u0103ri are \u201eapelul acela\u201d de care \u0219i-ar dori s\u0103 uite. Clientul nervos, scriptul gre\u0219it, pauza prea lung\u0103 sau acel \u201eoops, am \u00eenchis din gre\u0219eal\u0103\u201d. Dar dac\u0103 \u00een loc s\u0103 ascundem aceste momente sub pre\u0219, le-am transforma \u00een lec\u021bii valoroase? [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9692,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ce putem \u00eenv\u0103\u021ba din apelurile e\u0219uate \u00een call center?<\/title>\n<meta name=\"description\" content=\"Gre\u0219elile din apeluri ne pot face mai buni. Afl\u0103 cum s\u0103 transformi apelurile e\u0219uate din call center \u00een lec\u021bii utile pentru cre\u0219tere personal\u0103 \u0219i profesional\u0103.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimacall.ro\/it\/quello-che-possiamo-imparare-dagli-errori-delle-chiamate-fallite-puo-renderci-migliori\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce putem \u00eenv\u0103\u021ba din apelurile \u201ee\u0219uate\u201d \u2013 Gre\u0219elile ne pot face mai buni\" \/>\n<meta property=\"og:description\" content=\"Gre\u0219elile din apeluri ne pot face mai buni. Afl\u0103 cum s\u0103 transformi apelurile e\u0219uate din call center \u00een lec\u021bii utile pentru cre\u0219tere personal\u0103 \u0219i profesional\u0103.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/optimacall.ro\/it\/quello-che-possiamo-imparare-dagli-errori-delle-chiamate-fallite-puo-renderci-migliori\/\" \/>\n<meta property=\"og:site_name\" content=\"Optima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/optimacall4excellence\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-17T12:43:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-17T12:49:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lungu Georgiana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lungu Georgiana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/\"},\"author\":{\"name\":\"Lungu Georgiana\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\"},\"headline\":\"Ce putem \u00eenv\u0103\u021ba din apelurile \u201ee\u0219uate\u201d \u2013 Gre\u0219elile ne pot face mai buni\",\"datePublished\":\"2025-04-17T12:43:18+00:00\",\"dateModified\":\"2025-04-17T12:49:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/\"},\"wordCount\":332,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/\",\"url\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/\",\"name\":\"Ce putem \u00eenv\u0103\u021ba din apelurile e\u0219uate \u00een call center?\",\"isPartOf\":{\"@id\":\"https:\/\/optimacall.ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png\",\"datePublished\":\"2025-04-17T12:43:18+00:00\",\"dateModified\":\"2025-04-17T12:49:19+00:00\",\"description\":\"Gre\u0219elile din apeluri ne pot face mai buni. Afl\u0103 cum s\u0103 transformi apelurile e\u0219uate din call center \u00een lec\u021bii utile pentru cre\u0219tere personal\u0103 \u0219i profesional\u0103.\",\"breadcrumb\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png\",\"width\":1280,\"height\":640,\"caption\":\"apeluri-esuate-call-center\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Optima\",\"item\":\"https:\/\/optimacall.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ce putem \u00eenv\u0103\u021ba din apelurile \u201ee\u0219uate\u201d \u2013 Gre\u0219elile ne pot face mai buni\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/optimacall.ro\/#website\",\"url\":\"https:\/\/optimacall.ro\/\",\"name\":\"Optima\",\"description\":\"Solu\u021bii integrate de contact center \u0219i RPA\",\"publisher\":{\"@id\":\"https:\/\/optimacall.ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/optimacall.ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/optimacall.ro\/#organization\",\"name\":\"Optima\",\"alternateName\":\"Optima Solutions Services\",\"url\":\"https:\/\/optimacall.ro\/\",\"logo\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#local-main-organization-logo\"},\"sameAs\":[\"https:\/\/www.facebook.com\/optimacall4excellence\/\"],\"description\":\"Call center cu servicii de outsourcing\",\"legalName\":\"Optima Solutions Services SRL\",\"foundingDate\":\"2010-10-10\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17\",\"name\":\"Lungu Georgiana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/optimacall.ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g\",\"caption\":\"Lungu Georgiana\"},\"url\":\"https:\/\/optimacall.ro\/it\/author\/georgiana_lungu\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#local-main-organization-logo\",\"url\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"contentUrl\":\"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png\",\"width\":112,\"height\":112,\"caption\":\"Optima\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Cosa possiamo imparare dalle chiamate fallite dei call center?","description":"Gli errori nelle chiamate possono renderci migliori. Imparate a trasformare le chiamate fallite dei call center in lezioni utili per la crescita personale e professionale.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/optimacall.ro\/it\/quello-che-possiamo-imparare-dagli-errori-delle-chiamate-fallite-puo-renderci-migliori\/","og_locale":"it_IT","og_type":"article","og_title":"Ce putem \u00eenv\u0103\u021ba din apelurile \u201ee\u0219uate\u201d \u2013 Gre\u0219elile ne pot face mai buni","og_description":"Gre\u0219elile din apeluri ne pot face mai buni. Afl\u0103 cum s\u0103 transformi apelurile e\u0219uate din call center \u00een lec\u021bii utile pentru cre\u0219tere personal\u0103 \u0219i profesional\u0103.","og_url":"https:\/\/optimacall.ro\/it\/quello-che-possiamo-imparare-dagli-errori-delle-chiamate-fallite-puo-renderci-migliori\/","og_site_name":"Optima","article_publisher":"https:\/\/www.facebook.com\/optimacall4excellence\/","article_published_time":"2025-04-17T12:43:18+00:00","article_modified_time":"2025-04-17T12:49:19+00:00","og_image":[{"width":1280,"height":640,"url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png","type":"image\/png"}],"author":"Lungu Georgiana","twitter_card":"summary_large_image","twitter_misc":{"Scritto da":"Lungu Georgiana","Tempo di lettura stimato":"2 minuti"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#article","isPartOf":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/"},"author":{"name":"Lungu Georgiana","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17"},"headline":"Ce putem \u00eenv\u0103\u021ba din apelurile \u201ee\u0219uate\u201d \u2013 Gre\u0219elile ne pot face mai buni","datePublished":"2025-04-17T12:43:18+00:00","dateModified":"2025-04-17T12:49:19+00:00","mainEntityOfPage":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/"},"wordCount":332,"commentCount":0,"publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"image":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png","articleSection":["Blog"],"inLanguage":"it-IT","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/","url":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/","name":"Cosa possiamo imparare dalle chiamate fallite dei call center?","isPartOf":{"@id":"https:\/\/optimacall.ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage"},"image":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage"},"thumbnailUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png","datePublished":"2025-04-17T12:43:18+00:00","dateModified":"2025-04-17T12:49:19+00:00","description":"Gli errori nelle chiamate possono renderci migliori. Imparate a trasformare le chiamate fallite dei call center in lezioni utili per la crescita personale e professionale.","breadcrumb":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#primaryimage","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2025\/04\/Banner-articol-Aprilie-Ana-S-1.png","width":1280,"height":640,"caption":"apeluri-esuate-call-center"},{"@type":"BreadcrumbList","@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Optima","item":"https:\/\/optimacall.ro\/"},{"@type":"ListItem","position":2,"name":"Ce putem \u00eenv\u0103\u021ba din apelurile \u201ee\u0219uate\u201d \u2013 Gre\u0219elile ne pot face mai buni"}]},{"@type":"WebSite","@id":"https:\/\/optimacall.ro\/#website","url":"https:\/\/optimacall.ro\/","name":"Optima","description":"Soluzioni integrate di contact center e RPA","publisher":{"@id":"https:\/\/optimacall.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/optimacall.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":["Organization","Place"],"@id":"https:\/\/optimacall.ro\/#organization","name":"Optima","alternateName":"Optima Solutions Services","url":"https:\/\/optimacall.ro\/","logo":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#local-main-organization-logo"},"image":{"@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/optimacall4excellence\/"],"description":"Servizi di call center in outsourcing","legalName":"Optima Solutions Services SRL","foundingDate":"2010-10-10","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/bfc6d7b85ac797851f1c25ccc9162f17","name":"Lungu Georgiana","image":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c78e6266f70e0faeddb4a45662054b6911b0554f1250eec43817bde805ba2bc5?s=96&d=mm&r=g","caption":"Lungu Georgiana"},"url":"https:\/\/optimacall.ro\/it\/author\/georgiana_lungu\/"},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/optimacall.ro\/ce-putem-invata-din-apelurile-esuate-greselile-ne-pot-face-mai-buni\/#local-main-organization-logo","url":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","contentUrl":"https:\/\/optimacall.ro\/wp-content\/uploads\/2024\/03\/cropped-cropped-logo-optima-rain.png","width":112,"height":112,"caption":"Optima"}]}},"_links":{"self":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/9691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/comments?post=9691"}],"version-history":[{"count":1,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/9691\/revisions"}],"predecessor-version":[{"id":9695,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/posts\/9691\/revisions\/9695"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/media\/9692"}],"wp:attachment":[{"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/media?parent=9691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/categories?post=9691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/optimacall.ro\/it\/wp-json\/wp\/v2\/tags?post=9691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}