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Company description

Optima Solutions Services, founded in 2010 by experienced professionals, is a mid-sized outsourcing company with a focus on high quality. Optima supports clients in growing business and improving customer satisfaction by providing sales and support services through various technologies. Optima's medium size allows for increased focus and customized solutions, guaranteeing superior customer service and results. Optima has quickly proven itself as a trusted supplier to multinational companies in telecommunications, financial services and utilities. Contact Center Magazine has recognized the quality of Optima's services, awarding it Best Medium Contact Center on multiple occasions. Optima is part of the Next Capital Group, active in the financial sector, managing total assets of over 500 million euros. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov, providing excellent service to its customers. This company offers career opportunities in a professional team in an optimal environment for personal and professional development.

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Gamification of internal training: A powerful tool to increase employee engagement

Gamification of internal training: A powerful tool to increase employee engagement

Gamification of internal training: A powerful tool for increasing employee engagement In a world where dynamism and competitiveness define the modern business environment, companies are constantly looking for innovative ways to keep their employees motivated and engaged. One concept that has

Practical guide: how to choose the right partner to increase conversions

Practical guide: how to choose the right partner to increase conversions

Practical guide: how to choose the right partner to increase conversions Imagine your business is a complex jigsaw puzzle, and strategic partnerships are the missing pieces that complete the picture of success. Choosing the right partner can be the difference between

The importance of a high NPS in business success

The importance of a high NPS in business success

The importance of a high NPS in business success Net Promoter Score (NPS) has become an essential tool to measure and evaluate customer loyalty and satisfaction. In an increasingly competitive marketplace, a high NPS not only reflects

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