Optima - Expert in Outsourcing Customer Support Services
Who are we?
OptimaCall offers professional call center solutions for Romanian and international companies looking for efficient and customized outsourcing services. We are a leader in BPO, built with care and attention to the real needs of our clients. Our innovative approach and team of experts contribute to the success of each partnership.
Optima Solutions Services is a leading provider of business process outsourcing (BPO) solutions for Romanian and international companies.
We designed and built Optima Solutions Services with care and attention to the real needs and challenges companies face. We have built our reputation on a personalised and innovative approach to each project and a team of contact centre experts.
Strategically positioned in Bucharest, Iasi and Brasov, we have composed our team of professionals with extensive experience and a diverse range of qualifications, who are ready to contribute expertise and proposals, including from other industries, to maximize operational efficiency and improve the end customer experience.
We pride ourselves on our ability to deeply understand our customers' needs and respond to them in a timely and efficient manner. Everyone has unique requirements, which is why we are dedicated to providing tailored and flexible solutions that drive their success and growth in the marketplace.
At Optima Solutions Services, we focus on providing the highest quality service designed to exceed expectations and ensure that every interaction with end customers is a positive and memorable one.
Values
The fundamental principles and beliefs that guide our behaviour and decisions.
Calls per day
Professionals
Performance of colleagues over 30
Domains
Areas of expertise
We offer a diverse range of specialist knowledge and skills, accompanied by qualified professionals to guide you in your search for expertise. Discover below a comprehensive list of areas where our specialists are available to provide support and guidance.
- Telecommunications
- Financial - Banking
- Energy and Utilities
- Insurance
- Market studies
- Transport and Logistics
- Information technology
- Medical
Customers
Over the years
Our journey
Optima Team
Meet the Optima team
Always up to date with technology!
We believe it is vital for our business to keep up with new technologies. That's why we're always hiring young professionals who are open to new things and can adapt easily to the most demanding requirements. Cutting-edge digital tools and top-notch security will always be a priority.
