Optima Solutions Services is a leading provider of business process outsourcing (BPO) solutions for Romanian and international companies.  

We designed and built Optima Solutions Services with care and attention to the real needs and challenges companies face. We have built our reputation on a personalised and innovative approach to each project and a team of contact centre experts. 

Strategically positioned in Bucharest, Iasi and Brasov, we have composed our team of professionals with extensive experience and a diverse range of qualifications, who are ready to contribute expertise and proposals, including from other industries, to maximize operational efficiency and improve the end customer experience. 

We pride ourselves on our ability to deeply understand our customers' needs and respond to them in a timely and efficient manner. Everyone has unique requirements, which is why we are dedicated to providing tailored and flexible solutions that drive their success and growth in the marketplace. 

At Optima Solutions Services, we focus on providing the highest quality service designed to exceed expectations and ensure that every interaction with end customers is a positive and memorable one. 

Values

The fundamental principles and beliefs that guide our behaviour and decisions.

Our Commitment is to Quality Passionate to delight our Client Teamwork with energy and Respect Integrity in everything we do Mindset for Success Achieve Results for our clients

Values

The fundamental principles and beliefs that guide our behaviour and decisions.

Our Commitment is to Quality

Passionate to delight our Client

Teamwork with energy and Respect for each other

Integrity in everything we do

MIndset for Success

Achieve Results for our clients and ourselves

Mission and vision

We improve our clients' results through high quality, customized and innovative solutions.

We aim to be the preferred long-term partner for organisations looking to grow fast using the most innovative technologies. Our foundation is based on four key objectives: happy customers, quality, results and a happy team.

Best Medium Contact Center Awards

The quality and contribution to our clients' results were also recognized at the Romanian Contact Center Awards Gala, winning the Best Medium Contact Center Awards in 2013, 2014, 2016, 2017, 2018 and 2023, for which we thank all our colleagues who have been with us on this glorious journey.


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Domains

Areas of expertise

We offer a diverse range of specialist knowledge and skills, accompanied by qualified professionals to guide you in your search for expertise. Discover below a comprehensive list of areas where our specialists are available to provide support and guidance.

 
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Customers

Over the years

Our journey

We take birth

Optima starts with 9 employees.

2010

Optima becomes an expert

Optima becomes the sales and customer service expert for several industries;

Reach to 100 employees at the end of 2011.

2011-2015

No.1 or 2 for each customer

Opening a new office

Opening of our first delivery office outside Bucharest, in Iasi;

Launch and dvlp end 2 end D2D for the largest utility company in Romania.

2016

Optima Iasi

Opening a new office

We are opening our headquarters in Brasov;

Iasi reaches 200 employees;

Optima awarded for the 5th time - Best Medium Contact Center (outsourcing).

2017-2018

Optima Brasov

360 employees

360 employees +1 robot (Adam);

99% capable WFH;

Leaders in Romania;

Independent BPO.

2019-2020

The first RPA robot

Focus on IA and RPA

A new utilities partner and AI introduction;

We sign the Diversity Charter;

Best Medium Contact Center.

2021-2023

AI + RPA

Optima Team

Meet the Optima team

Adrian Boghiu

Administrator

Georgiana Tamazlicaru

Administrator

Bogdan Rosu

Administrator

Andrei Ionescu

CEO

Daniel Zaharia

Director of Operations

Mădălina Matei

HR Manager

Marius Cretu

Senior Manager Operations

Cătălin Bărbulescu

Operations Manager Bucharest/Brașov

Andrei Bulai

Finance Manager

Corina Bugheanu

Technology Lead

Always up to date with technology!

We believe it is vital for our business to keep up with new technologies. That's why we're always hiring young professionals who are open to new things and can adapt easily to the most demanding requirements. Cutting-edge digital tools and top-notch security will always be a priority.

Simona

Simona

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