Optima Solutions Services is a leading provider of business process outsourcing (BPO) solutions for Romanian and international companies.
We designed and built Optima Solutions Services with care and attention to the real needs and challenges companies face. We have built our reputation on a personalised and innovative approach to each project and a team of contact centre experts.
Strategically positioned in Bucharest, Iasi and Brasov, we have composed our team of professionals with extensive experience and a diverse range of qualifications, who are ready to contribute expertise and proposals, including from other industries, to maximize operational efficiency and improve the end customer experience.
We pride ourselves on our ability to deeply understand our customers' needs and respond to them in a timely and efficient manner. Everyone has unique requirements, which is why we are dedicated to providing tailored and flexible solutions that drive their success and growth in the marketplace.
At Optima Solutions Services, we focus on providing the highest quality service designed to exceed expectations and ensure that every interaction with end customers is a positive and memorable one.
Values
The fundamental principles and beliefs that guide our behaviour and decisions.
Our Commitment is to Quality Passionate to delight our Client Teamwork with energy and Respect Integrity in everything we do Mindset for Success Achieve Results for our clients
Values
The fundamental principles and beliefs that guide our behaviour and decisions.
Our Commitment is to Quality
Passionate to delight our Client
Teamwork with energy and Respect for each other
Integrity in everything we do
MIndset for Success
Achieve Results for our clients and ourselves
Calls per day
Professionals
Performance of colleagues over 30
Domains
Areas of expertise
We offer a diverse range of specialist knowledge and skills, accompanied by qualified professionals to guide you in your search for expertise. Discover below a comprehensive list of areas where our specialists are available to provide support and guidance.
- Telecommunications
- Financial - Banking
- Energy and Utilities
- Insurance
- Market studies
- Transport and Logistics
- Information technology
- Medical
Customers
Over the years
Our journey
We take birth
Optima starts with 9 employees.
2010
Optima becomes an expert
Optima becomes the sales and customer service expert for several industries;
Reach to 100 employees at the end of 2011.
2011-2015
No.1 or 2 for each customer
Opening a new office
Opening of our first delivery office outside Bucharest, in Iasi;
Launch and dvlp end 2 end D2D for the largest utility company in Romania.
2016
Optima Iasi
Opening a new office
We are opening our headquarters in Brasov;
Iasi reaches 200 employees;
Optima awarded for the 5th time - Best Medium Contact Center (outsourcing).
2017-2018
Optima Brasov
360 employees
360 employees +1 robot (Adam);
99% capable WFH;
Leaders in Romania;
Independent BPO.
2019-2020
The first RPA robot
Focus on IA and RPA
A new utilities partner and AI introduction;
We sign the Diversity Charter;
Best Medium Contact Center.
2021-2023
AI + RPA
Optima Team
Meet the Optima team
Adrian Boghiu
Administrator
Georgiana Tamazlicaru
Administrator
Bogdan Rosu
Administrator
Andrei Ionescu
CEO
Daniel Zaharia
Director of Operations
Mădălina Matei
HR Manager
Marius Cretu
Senior Manager Operations
Cătălin Bărbulescu
Operations Manager Bucharest/Brașov
Andrei Bulai
Finance Manager
Corina Bugheanu
Technology Lead
Always up to date with technology!
We believe it is vital for our business to keep up with new technologies. That's why we're always hiring young professionals who are open to new things and can adapt easily to the most demanding requirements. Cutting-edge digital tools and top-notch security will always be a priority.
