OPTIMA SOLUTIONS SERVICES SA considers quality as a priority for the services and products offered to its customers, but also for the internal process management.
We are fully committed to establishing and achieving the quality standards required by the applicable regulations, and to being able to satisfy in all respects the applicable legal requirements and the specified requirements and reasonable expectations of our customers.
This is achieved by implementing and maintaining a quality system in accordance with ISO 9001:2015.
The main quality objectives are:
- Deliver products and services that fully and efficiently meet customer requirements.
- Maintaining the prestige of the organization.
- Steady sales growth through sustained and well-coordinated activities.
- Continuous focus on reducing non-compliances and complaints from relevant stakeholders.
- Continuous improvement of the quality management system.
Each employee of the company is aware of his/her responsibility and activities within the quality management system and is accountable for the quality of his/her own activities in order to meet the requirements applicable to the activities within the organization.
Management at the highest level is committed to providing the necessary infrastructure, working environment and resources to achieve the quality objectives, maintain and continuously improve the quality management system.
I believe that this policy must be communicated, understood and enforced through my personal engagement and that of all members of OPTIMA SOLUTIONS SERVICES SA, regardless of position.
Director-General Date: 01.06.2025
Ionescu Andrei-George
