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Company description
Optima Solutions Services, founded in 2010 by experienced professionals, is a mid-sized outsourcing company with a focus on high quality. Optima supports clients in growing business and improving customer satisfaction by providing sales and support services through various technologies. Optima's medium size allows for increased focus and customized solutions, guaranteeing superior customer service and results. Optima has quickly proven itself as a trusted supplier to multinational companies in telecommunications, financial services and utilities. Contact Center Magazine has recognized the quality of Optima's services, awarding it Best Medium Contact Center on multiple occasions. Optima is part of the Next Capital Group, active in the financial sector, managing total assets of over 500 million euros. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov, providing excellent service to its customers. This company offers career opportunities in a professional team in an optimal environment for personal and professional development.
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Community involvement: how a call center can make a difference
Getting involved in the community: how a call center can make a difference through CSR In a world where corporate social responsibility (CSR) is becoming increasingly important, service companies, including call centers, have the opportunity to make a significant contribution to the development of the...
MIT VS. REALITY: AI in CALL CENTER
MYTH VS. REALITY: AI in the call center world Artificial Intelligence (AI) has stirred both excitement and fear in the customer service and call center outsourcing industry. Some see it as a productivity driver, others fear that...
Sales burnout: Why it happens and how to overcome it
Sales Burnout: Why it happens and how to overcome it Working in sales is dynamic, challenging and often intense. With clear goals, attractive bonuses and a fast pace, it can seem like a motivating environment. But beyond results and KPIs...