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Company description
Optima Solutions Services, founded in 2010 by experienced professionals, is a mid-sized outsourcing company with a focus on high quality. Optima supports clients in growing business and improving customer satisfaction by providing sales and support services through various technologies. Optima's medium size allows for increased focus and customized solutions, guaranteeing superior customer service and results. Optima has quickly proven itself as a trusted supplier to multinational companies in telecommunications, financial services and utilities. Contact Center Magazine has recognized the quality of Optima's services, awarding it Best Medium Contact Center on multiple occasions. Optima is part of the Next Capital Group, active in the financial sector, managing total assets of over 500 million euros. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov, providing excellent service to its customers. This company offers career opportunities in a professional team in an optimal environment for personal and professional development.
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A Career in Telecom Support: Communication, Technology and Solutions for Real-World Situations
Un client nu reușește să își activeze un serviciu. Altul vrea să înțeleagă o informație din factură. Un alt client are întrebări despre abonament sau despre modul în care poate folosi un serviciu. În Telecom Support, situațiile sunt diferite de…
Customer Experience in Telecom: how to reduce customer effort from activation through support and retention
Un client își activează un serviciu, încearcă să îl configureze, verifică prima factură, schimbă un abonament, cere ajutor pentru o problemă tehnică și, la un moment dat, decide dacă rămâne sau caută o alternativă. În Telecom, Customer Experience nu se…
Calm, procedures and communication: what an incident management role involves
Uneori, o zi de lucru nu urmează scenariul obișnuit. O aplicație nu mai funcționează corect, mai mulți colegi raportează aceeași eroare, un proces este blocat sau apare o situație care nu poate fi rezolvată prin pașii folosiți în mod normal.…






































