In the digital age, outsourcing BPO services is not just about efficiency and cutting costs - it's about protection of personal and confidential data. Compliance with GDPR and, where necessary, with HIPAAIt ensures information security and builds trust between companies and customers.

The Optima Solutions Services, we have integrated European and international security standards to provide safe and responsible outsourcing.

✅ Certifications guaranteeing data protection

To meet legal requirements and provide security in outsourcing projects, we rely on globally recognized certifications:

• ISO 9001:2015 - quality management standard for contact centers;

• ISO/IEC 27001:2022 - the highest global standard for information security management;

• ISO 14001:2015 - standard for environmental management that confirms our environmental responsibility.

These certifications confirm that a partnership with Optima Solutions Services means GDPR-compliant call center outsourcing and enhanced security.

📌 GDPR in BPO outsourcing

GDPR governs how personal data of EU citizens is collected and processed. At Optima Solutions Services:

• respect all the principles of legality, transparency and data minimization;

• we have a DPO (Data Protection Officer) dedicated;

• we guarantee respect for the rights of data subjects (access, rectification, erasure, portability);

• we handle incidents quickly and notify authorities as required by law.

Thus, we offer outsourcing BPO services data protection in a real, not just declarative way.

🏥 HIPAA - compliance in medical projects

Although HIPAA (Health Insurance Portability and Accountability Act) applies primarily in the US, we are prepared to comply with these requirements for healthcare clients:

• sign BAA (Business Associate Agreement);

• we provide specialized training to teams processing PHI;

• we have the infrastructure to HIPAA-compliant external call center.

Health customers benefit from a HIPAA compliant BPO partner.

🔍 Proactive practices and continuous monitoring

Compliance is an ongoing process, not a one-off action. That's why:

• we do regular internal audits and vulnerability testing;

• we run risk assessments for each new project;

• We constantly update policies in line with legislation and new cyber risks.

These measures make Optima Solutions Services a partner BPO GDPR HIPAA compliant, capable of handling even the most sensitive data.

🎯 Benefits of outsourcing with a certified partner

Choosing a certified and compliant partner means real benefits for your company:

• Avoiding legal sanctions - GDPR fines can reach up to €20 million or 4% of global turnover;

• Building trust with customers and partners;

• Audit simplification and get documentation and reports quickly.

Whether we are talking about GDPR compliant financial services outsourcing or HIPAA medical projects, we offer you a secure and professional environment.

Secure outsourcing with GDPR and HIPAA compliance

The Optima Solutions Services, compliance and quality are part of our DNA.
With ISO certifications and rigorous enforcement of GDPR and HIPAA, we are a safe and responsible outsourcing partner, regardless of industry.

Outsource secure. Protect what matters. Grow with confidence.