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Company description

Optima Solutions Services, founded in 2010 by experienced professionals, is a mid-sized outsourcing company with a focus on high quality. Optima supports clients in growing business and improving customer satisfaction by providing sales and support services through various technologies. Optima's medium size allows for increased focus and customized solutions, guaranteeing superior customer service and results. Optima has quickly proven itself as a trusted supplier to multinational companies in telecommunications, financial services and utilities. Contact Center Magazine has recognized the quality of Optima's services, awarding it Best Medium Contact Center on multiple occasions. Optima is part of the Next Capital Group, active in the financial sector, managing total assets of over 500 million euros. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov, providing excellent service to its customers. This company offers career opportunities in a professional team in an optimal environment for personal and professional development.

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When the unexpected happens: how to protect service continuity in a Contact Center

When the unexpected happens: how to protect service continuity in a Contact Center

Un sistem nu mai răspunde. O platformă devine indisponibilă. O problemă de conectivitate afectează o parte din echipă. Un eveniment extern generează brusc mult mai multe solicitări decât de obicei. Într-un Contact Center, astfel de situații nu afectează doar activitatea…

When each language has its own rhythm: what workforce planning looks like in a multilingual operation

When each language has its own rhythm: what workforce planning looks like in a multilingual operation

La prima vedere, o echipă de 50 de oameni poate părea suficientă pentru un proiect. Într-o operațiune multilingvă, însă, cifra spune foarte puțin dacă nu știi și ce limbi vorbesc acei oameni, ce solicitări pot prelua și când sunt disponibili.…

How to Prepare Your Teams for Peak Volumes Without Sacrificing Service Quality

How to Prepare Your Teams for Peak Volumes Without Sacrificing Service Quality

O campanie nouă, o perioadă de reduceri, emiterea facturilor sau o problemă tehnică pot schimba în câteva ore ritmul unei operațiuni de customer support. Pentru client, situația rămâne simplă: are nevoie de ajutor și se așteaptă la un răspuns. Nu…