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Company description

Optima Solutions Services, founded in 2010 by experienced professionals, is a mid-sized outsourcing company with a focus on high quality. Optima supports clients in growing business and improving customer satisfaction by providing sales and support services through various technologies. Optima's medium size allows for increased focus and customized solutions, guaranteeing superior customer service and results. Optima has quickly proven itself as a trusted supplier to multinational companies in telecommunications, financial services and utilities. Contact Center Magazine has recognized the quality of Optima's services, awarding it Best Medium Contact Center on multiple occasions. Optima is part of the Next Capital Group, active in the financial sector, managing total assets of over 500 million euros. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov, providing excellent service to its customers. This company offers career opportunities in a professional team in an optimal environment for personal and professional development.

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Call Center & Neuro-linguistics: how to structure dialogues that influence customer decision

Call Center & Neuro-linguistics: how to structure dialogues that influence the customer's decision

Contact us Call Center & Neuro-linguistics: how to structure dialogues that influence the customer's decision Introduction: why some conversations convince and others don't In a modern call center, performance is no longer measured in minutes or KPIs, but in the quality of the dialogue ....

How to build a successful call center team: the complete guide

How to build a successful call center team: the complete guide

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How to handle difficult customers in the call center: Essential tips for success

How to handle difficult call center customers: Essential tips for success

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