When each language has its own rhythm: what workforce planning looks like in a multilingual operation
At first glance, a team of 50 people may seem sufficient for a project. In a multilingual operation, however, that number tells you very little unless you also know which languages they speak, what types of requests they can handle and when they are available.
You may have enough people overall and, at the same time, too few German-speaking colleagues during a busy period. You may have spare capacity on one channel while requests are waiting on another. Or you may find that a local holiday, a campaign or different customer habits completely change the rhythm of a particular market.
What a coaching session that actually helps you make progress looks like
Your first coaching session in a new job can be a bit nerve-wracking. When you hear that you’re going to be discussing your work, it’s natural to wonder if you’ve done something wrong or if a difficult evaluation is coming up.
In a team where professional development is taken seriously, coaching should mean something else: a conversation in which you understand what you’re already doing well, what you can improve, and, above all, how you can do this in your day-to-day work.
