Customer Support in Energy and Utilities: How to Manage Bills, Customer Requests and High-Volume Periods
A bill higher than the customer expected. A meter reading that needs to be verified. A payment that hasn’t shown up in the system yet. A service interruption. For the customer, all these situations stem from the same need: to find out what’s going on and what to do next. In the energy and utilities sector, however, requests can follow very different processes. Some can be resolved by the provider. Others must be directed to the appropriate operator.
