Christmas at Optima - The magic of the holidays starts at the office
Christmas at Optima - Holiday magic starts at the office Let's get to know each other! As the days get shorter and the chilly air reminds us that the holidays are approaching, the Optima team gets into the Christmas mood with excitement and creativity. 🎄✨ Every year, we transform the office into a space full of joy, surprises and, of course, delicious flavors of [...]
How to create a positive and collaborative working environment
How to create a positive and collaborative working environment Let's get to know each other! A positive and collaborative working environment is not just an ideal, it's a necessity in an ever-changing professional world. When employees feel valued, motivated and encouraged to collaborate, the whole team benefits and performance increases significantly. From [...]
Christmas Fundraising - Holiday joy through generosity
Christmas Fundraising - The joy of the holidays lived through generosity The winter holidays are more beautiful when they are shared. With this conviction, our team has organized the Christmas Fundraising event, an opportunity to bring joy to those in need and to transform our passion for cooking into gestures of solidarity. Cook with your heart, help with your heart [...]
Recycle and Donate - Optima success story
Recycle and Donate - The story of a successful campaign at Optima At Optima Solutions Services, we believe in the power of small gestures that together can make big change. We recently successfully completed our first SGR recycling campaign and the results speak for themselves: we have shown that involvement and solidarity can turn recycled packaging into hope [...]
How does outsourcing improve consumer satisfaction?
How does outsourcing improve customer satisfaction? In a world where customer experience plays a crucial role in the success of a business, choosing a call center partner can mean the difference between customer loyalty and losing customers. While on the surface many call centers appear similar, the differences lie in the depth of service, the technologies used and the approach to customer needs. [...]
Not all call centers are created equal: Why Optima offers more than just a call center
Not all call centers are created equal: Why Optima offers more than just a call center In a world where customer experience plays a crucial role in the success of a business, choosing a call center partner can mean the difference between customer loyalty and lost customers. While on the surface many call centers [...]
Romania: Best country for outsourcing
Romania: The best country for outsourcing Let's get to know each other! Companies are constantly looking to optimize their costs and increase operational efficiency. Outsourcing has become a preferred solution to accomplish these goals, and choosing the right destination is critical to the success of this process. In this context, Romania stands out as one of the most attractive [...]
Help Desk vs. Tech Support: Differences and Complementary Roles
Help Desk vs. Tech Support: Differences and Complementary Roles In an increasingly complex technology landscape, organizations rely on support services to keep their operations running smoothly and their users happy. Two of the most common concepts encountered in this context are Help Desk and Tech Support. Although often used interchangeably, these two functions have different roles [...]
Optima: A success story built on passion and innovation
Optima: The story of success built on passion and innovation Our story began a few years ago, in a modest office with just nine passionate people. Today, we have grown into a large and dedicated team with offices in Bucharest, Iasi and Brasov, and we are proud to be among the leaders in business process outsourcing in Romania. We have built our reputation [...]
From the first "Hello" to a customer for life: The magic behind Optima solutions
From first hello to customer for life: The magic behind Optima solutions Have you ever wondered what makes some companies have customers who return with smiles year after year? The secret lies in how they turn every interaction into a memorable moment. And that's where our story about how Optima [...]
