What advantages does Romania offer for outsourcing?

Outsourcing in Romania:

Romania has become one of the most attractive outsourcing destinations in Europe thanks to its combination of competitive costs, educated workforce and solid infrastructure. By 2025, over 250,000 Romanian professionals will be working in industries such as BPO, IT, customer support, RPA and shared services.

What advantages does Romania offer for outsourcing?

Multilingual workforce: English, German, French, Italian, Spanish
High level of educationOver 80,000 graduates each year in IT, business, languages
Competitive costs: outsourcing to Romania can cut costs by up to 60% compared to the US or UK
Timezone compatible with Europe and partly with the USA (EST)
Economic stability and EU membership: GDPR data protection, predictable tax environment
Excellent IT infrastructure: internet speed among the highest in the world

💡 Romania is in the top 10 global outsourcing destinations, according to KPMG and AT Kearney studies.

Popular Industries and Services for Outsourcing in Romania

BPO / Call Center / Customer Support
IT Helpdesk and Development
Data processing / Back-office
Finance & Accounting
HR / Payroll
RPA & Automation
Sales and telesales services

Romania vs. other outsourcing destinations in Eastern Europe

Country	Costs	Foreign Languages	Stability	Workforce
Romania	🔹🔹🔹🔹🔹	🔹🔹🔹🔹🔹	🔹🔹🔹🔹	🔹🔹🔹🔹🔹
Poland	🔹🔹🔹	🔹🔹🔹🔹	🔹🔹🔹🔹🔹	🔹🔹🔹🔹🔹
Bulgaria	🔹🔹🔹🔹	🔹🔹🔹	🔹🔹🔹	🔹🔹🔹
Ukraine	🔹🔹	🔹🔹🔹	🔹	🔹🔹🔹

Romania offers an excellent balance between cost, quality and stability.

Why are US companies outsourcing to Romania?

Affordable quality - you can save 50-60% on costs
Better cultural alignment than in Asia - values, way of working, communication
High level of digital skills
Regional presence in Europe - faster delivery and services tailored to the EU market

Many American companies in eCommerce, SaaS, fintech or retail are outsourcing their customer support, data entry or RPA teams to Romania.

Case studies and real life examples

A New York-based fintech company reduced its support costs by 55% by outsourcing 3 helpdesk lines in Romania
A California eCommerce firm increased customer satisfaction by 401TPTP3T after working with a Romanian BPO offering multilingual support