Outsourcing call center services is an effective solution for companies that want to reduce costs and optimize their relationship with customers. At OptimaCall we offer professional, flexible and tailored to your needs call center outsourcing services directly from Romania.
Professional Call Center Outsourcing Services in Romania
Complete outsourcing solutions through Optima
What we offer:
📞 Services Multilingual Call Center
We manage interactions in multiple languages, ensuring effective communication tailored to target markets.
Telephone sales and telemarketing
Customer support and technical assistance
Market research and satisfaction surveys
Customer retention and loyalty
- Call center outsourcing Romania
Contact Center International
Support in Romanian
Meet the needs of your local customers with support in English.
Our native operators provide clear, empathetic and efficient support, tailored to the needs of the market in
Romania. From technical support to sales and loyalty, we are your reliable partner for
a great customer experience.
English Support
Deliver world-class customer service in the most widely spoken business language.
Our English-speaking agents ensure smooth communication across global markets,
offering 24/7 support tailored to your clients' needs. Whether it's technical help,
order processing, or after-sales assistance - we've got you covered.
French Support
Offer superior customer support to your French-speaking customers
Our agents are fluent in French and understand cultural subtleties
to deliver a seamless customer experience, whether it's technical support
sales or loyalty.
Deutsche Support
Kompetente Unterstützung für Ihre deutschsprachigen Kunden.
Unsere deutschsprachigen Call Center-Experten stehen bereit, um Kundenbeziehungen
zu stärken, Probleme schnell zu lösen und die Kundenzufriedenheit zu maximieren -
alles mit professioneller Präzision.
Support
Connect with over 500 million Spanish speakers worldwide.
Our team offers customer service in Spanish with fluency and empathy,
ensuring a consistent and efficient experience at every touch point.
Italian Support
Tailor-made customer service for the Italian market.
Our native speakers offer professional and prompt assistance,
helping to build lasting customer relationships and improve your brand image.
Nordic Language Support
Reach your Nordic customers in their native language - Swedish, Danish, Norwegian, or Finnish.
Our native-speaking agents provide culturally adapted support,
fostering trust and enhancing customer loyalty in the highly demanding Nordic markets.
Training
We offer courses and qualifications to improve clients' knowledge and skills.
- teach them various skills through training sessions
- help them use their knowledge and skills to their full potential in coaching or business coaching sessions
Digital Training
We offer training to improve knowledge and skills in a digitally adapted environment.
Through our interactive training sessions, we aim not only to provide information, but to facilitate the acquisition of essential skills in the digital age. We don't just stop at imparting knowledge; we provide support for applying it to its full potential.
Consulting
Our experience and knowledge will help you with answers on the following topics:
Reducing costs - How can I reduce costs on certain processes while improving the consumer experience?
Tracking results - How do I know if a campaign has been successful?
Target audience - How can I find out what my consumers want?
Presentation of packages - How do my customers value the way I provide them with services/products?
Post-sale analysis - Are my customers happy with my services/products? Why are some of them switching to another brand?
Retanning solutions
We are dedicated to finding the best professionals to strengthen your team and achieve your business goals.
With a project-specific approach combined with advanced technology and recruitment expertise, we offer efficient and cost-effective solutions to meet your staffing requirements and ensure your long-term success.
Process optimization
We specialise in process optimisation to help you increase efficiency and maximise your results.
With our extensive expertise and customised approach, we analyse and identify weaknesses in your current processes and offer innovative solutions to improve them. From automating routines to streamlining workflows and implementing advanced technologies, we're here to guide you on your journey to operational excellence.
Audit
We analyse your current business situation and give you the best advice from our experts.
- we review objectives and monitor progress
- we provide you with relevant information and recommendations based on analysis
- make sure the overall direction of a campaign is right
Custom CRM solutions
We'll personalize the way you interact with your company's current and future customers.
- understand the business strategy
- we establish the consumer pathway to the product/service
- we store all relevant information about them
- we modify the entered data continuously, according to conclusions and objectives
Process automation/RPA
Robotic Process Automation (RPA) offers a wide range of services and benefits across different industries and organisations. Here are some of the main services offered by RPA:
- Automation of repetitive processes
- Systems integration
- Business process optimisation
- Document management
- Generating reports and analyses
- Automation of financial services
- Customer service support
- Compliance and audit
- Rapid deployment and scalability
Delivery plan Contact Center solutions
Interview and Requirements Analysis
- Identifying specific company needs
- Interviews with key teams to understand current processes
- Assessment of call volume and types of requests
Assessment of Current Infrastructure
- Analysis of existing contact centre technologies
- Identifying and assessing integration with other systems
Defining the System Architecture
- Designing the necessary software and hardware architecture
- Identification of critical points and workarounds
Selecting Technologies and Platforms
- Evaluation and selection of contact centre software
- Choosing the right hardware platforms for your system requirements
Budget and Resource Planning
- Estimated costs for implementation
- Allocation of the necessary human and material resources
System Installation and Configuration
- Hardware and software implementation
- Configuring the system according to specific company requirements
Testing and Optimisation
- Performing functional and non-functional tests
- Optimising system performance and efficiency
Training and Documentation
- Provide training for staff who will use the system
- Development of supporting documentation and user guides
Launch and Initial Monitoring
- Official launch of the system in production
- Initial performance monitoring and immediate problem solving
Continuous Optimisation and Updates
- Collection and analysis of user feedback
- Implementation of updates and continuous improvements according to the needs of the organisation
Technical Assistance and Maintenance
- Providing continuous technical support
- Regular scheduling and carrying out of preventive maintenance activities
- Performance Assessment and Reporting
- Analysis of the performance of the system in relation to the objectives set
- Generate regular reports for continuous monitoring and evaluation of effectiveness
This delivery plan is flexible and can be adapted to the specific needs of the company and the particularities of the project. It is essential to maintain close communication with the implementation team and stakeholders to ensure the success of the contact centre solution implementation project.
You ask, we answer
We're here for you, and we'd love to talk. Whether you have questions, suggestions or just want to share a story, we're here to listen.
FAQ
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