When each language has its own rhythm: what workforce planning looks like in a multilingual operation
At first glance, a team of 50 people may seem sufficient for a project. In a multilingual operation, however, that number tells you very little unless you also know which languages they speak, what types of requests they can handle and when they are available.
You may have enough people overall and, at the same time, too few German-speaking colleagues during a busy period. You may have spare capacity on one channel while requests are waiting on another. Or you may find that a local holiday, a campaign or different customer habits completely change the rhythm of a particular market.
