Optima Call values the privacy of the information of visitors to https://optimacall.ro/ and the individuals whose personal information we receive through the use of form submissions and other related services. This privacy policy explains how we collect personal information through our website and how we process it. This privacy policy also describes the collection and use of personal information on behalf of customers who subscribe to our platform.
By providing personal information on our website, you consent to the information handling practices described in this privacy policy. We encourage you to read the section entitled "Your Choices" below to understand the choices available to you regarding your personal information.
This privacy policy also applies to personal information that we collect through other means and that we add to the personal information collected through the operation and delivery of our services and products.
Within the framework of its activities, SC Optima Solutions Services SRL, having its registered office in Bucharest, B-dul Dimitrie Pompei no. 10A, Building C1, 3rd floor, sector 2, being registered at the Trade Office under no. J40/9804/2010, with unique registration code 27516047 ___, fiscal attribute RO ("OPTIMA"), registered with the National Authority for the Supervision of Personal Data Processing, processes personal data concerning you.
1. Information collected
We collect the following information from users: information you voluntarily submit, technical data automatically collected from all site visitors, information collected through our services, information we collect from third party sources.
- Identification or contact details such as name, date of birth, nationality, personal identification number (CNP), place of birth, identity card details (if applicable), domicile, residence or mailing address, telephone number, e-mail address
- Recording of interactions that occur between you and OPTIMA, if any, through the call center, direct meetings or any other correspondence or communications between you and OPTIMA;
- Other personal data mentioned in the documentation or in the initial contract.
If you are an employee, collaborator, representative or contact person of a customer, supplier or other business partner of Optima:
- Identification or contact details such as name, professional or home address, job title, telephone number, e-mail address;
- Recording the interactions that take place between you and OPTIMA, if any, through the call center, direct meetings or any other correspondence or communication between you and OPTIMA;
- In limited situations, when required by law, data from the identity card, including personal identification number (CNP), place of birth, data on political opinions or trade union membership.
2. Passive data collection
OPTIMA, in accordance with applicable legal provisions, may collect data about you from:
- Directly from you (or, in certain cases, from other natural or legal persons justifying a legitimate interest in working with OPTIMA)
- From persons representing and communicating with us on behalf of legal entities in connection with the management of sales, promotion, prospecting or customer support services
- From public authorities and institutions or other persons or entities performing a service in the public interest
- From publications and databases that are publicly or contractually available
- From Clients who entrust OPTIMA with the management of sales, promotion, prospecting or customer support services, including the administration of activities related to these services.
- If you are an employee, collaborator, representative or contact person of a customer, supplier or other business partner of OPTIMA, we may collect data about you from the following sources:
- Directly from you or from persons acting on behalf of OPTIMA's customer, supplier or business partner;
- Public authorities and institutions or publications and databases that are publicly or contractually available.
- If you visit us at our headquarters or local offices or if you write or call us regarding various requests or issues of interest to you, we may collect your name and contact details, as well as other personal data that you provide to us directly.
3. Use of collected information
We use personal information to establish and improve our relationship with you. We may use personal information to operate, provide, improve and maintain the www.optimacall.ro website; to prevent misuse and fraudulent use of our website; to personalize and display content on our website; if permitted by applicable law, to send information, including via email, about our products and services; to respond to your requests and for other customer service purposes; for other administrative and internal purposes.
On www.optimacall.ro, we may use passively collected data to track aggregate metrics of website usage, such as total number of visitors and page views.
4. Disclosure of collected information
We do not sell or rent email addresses and other personal information that we collect directly through www.optimacall.ro. Please note, however, that any information you choose to voluntarily provide on any publicly available portion of www.optimacall.ro will be publicly available and may be collected and used by us or others without restriction. We share your information, including personal information, as follows:
Service providers
We may provide personal information to third parties for use in performing internal business functions (e.g., maintenance, security, data analysis, email transmission, surveys, or data hosting). We require these third parties to agree to use your personal information only in accordance with this Privacy Policy and for no other purpose than to provide us with the necessary services.
Legal requirements
We may disclose personal information if we have a good faith belief that it is necessary to do so, by subpoena or other judicial or administrative order, or as otherwise required by law. In addition, we may disclose personal information where we in good faith believe it is appropriate or necessary to prevent a breach of the Terms and Conditions or other agreements; to take precautions against liability; to protect the rights, property or safety of information, any person or the general public; to maintain and protect the security and integrity of our services or infrastructure; to protect us and our Services from fraudulent, abusive or illegal uses; to investigate and defend against claims or assertions by third parties; to assist government enforcement agencies.
Aggregated information and unidentified information
We may share aggregate information with customers, potential customers, partners or the media to demonstrate use of the Service, to identify industry and advertising trends, and to generate publicity for our services.
4.1 Use of data by Optima Solutions Services partners
Optima Solutions Services may share the data collected from you with our trusted partners, who help us provide you with better services and products. Our partners may use your data to:
- Conduct market analysis and research
- Deliver customized marketing campaigns
- Improve products and services
- Comply with legal obligations
Optima Solutions Services is committed to protecting the privacy of your data and will take all necessary steps to ensure that its partners comply with applicable data protection legislation.
Your rights
You have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- The right to oppose
- Right to data portability
5. Your rights
As a visitor to our site, you can choose not to provide us with your personal information. You may also access your personal information at any time to update, access, correct or delete certain information about yourself by contacting us at www.optimacall.ro and protectiadatelor@optimacall.ro. You also have the right to request deletion of your personal data in accordance with applicable data privacy laws.
Please note that even if you update or delete personal information you have provided to us, your personal information may be retained in our backup files and archives for a reasonable period of time for legal purposes.
6. Google Analytics
In addition, we use Google Analytics to analyse the use of our website. Google Analytics provides us with aggregated data to help us make informed business decisions. Finally, Google, as a third party, controls the information collected through Google Analytics and you should review its privacy practices before using our site. You can review information about Google's privacy practices with respect to Google Analytics at http://www.google.com/analytics/learn/privacy.html.
7. Updating the Privacy Policy
We may update this Privacy Policy from time to time. If we do, we will change the "effective date" at the top of the Privacy Policy. Before we make any update that would make this Privacy Policy less restrictive on the use or disclosure of personal data collected prior to the update, we will give prior notice of the update by posting a notice on our website at the top or bottom of the current Privacy Policy. We encourage you to periodically review this privacy policy to be informed of our collection, use and disclosure of personal information. Your continued use of our website constitutes your agreement to the current privacy policy.
8. Contact
For questions, complaints and further information, please contact us at:
contact@optimacall.ro
9. Cookie Policy
Like most web services, our website may automatically receive and record information when you use our website and services. We may use a variety of methods, including clear GIFs (also known as "web beacons") and "cookies", to collect this information.
This Cookie Policy is intended to inform you about their use, but does not govern the use of our website or the processing of personal information. The Cookie Policy should therefore be read in conjunction with our Privacy Policy and our Terms and Conditions.
1. Cookies and other automatic means of passive data collection
In this Cookie Policy, cookies and other automated means (e.g., web beacons) will be referred to together as "cookies" throughout this policy, except as stated in this section.
This section provides more information about some of these technologies and how they work.
Cookies
A cookie is a string of information that a website stores on a visitor's device and that the visitor's browser provides to the website each time the visitor returns. Most major websites use cookies. Because the browser provides this cookie information to the site on each visit, cookies serve as a kind of tag that allows a site to "recognize" a browser when it returns to the site.
Cookies store information about your activities on a website or other platform. For example, cookies may store session information to easily log you in to a website or other platform you have previously visited.
Web Beacons
Clear GIFs (also known as "web beacons") are used in combination with cookies to help site operators understand how visitors interact with their websites. A clear GIF is usually a transparent graphic image (usually 1 pixel x 1 pixel) placed on a website. Using a clear GIF allows the website to measure visitor actions by opening the page containing the clear GIF. It makes it easier to track and record the activities of a recognised browser, such as the path of pages accessed on a website.
Clear GIFs, which can be embedded in web pages, videos or emails, can allow a web server to read certain types of information from your browser, verify whether you have viewed a particular web page or email message, and determine, among other things, the time and date you viewed that Clear GIF, the IP address of your computer and the URL of the web page from which it was viewed.
2. What information do we collect passively?
The information we may collect with these automated methods may include, for example, your IP address, your cookie information, a unique device or user code, browser type, system type, the content and pages you access on our sites or services, the frequency and duration of your visits to the site. We may also use cookies on the website to store session validators on your hard drive.
If we directly combine any passively collected information with personal information, we treat the combined information as personal information under our Privacy Policy. Otherwise, we use information collected passively in aggregate form.
3. How do we process passively collected data?
On www.optimacall.ro, we may use passively collected data to: (a) remember your information so that you do not need to re-enter it during your visit or the next time you visit the site; (b) monitor participation in different sections of the site; (c) customize our service to you, including by providing recommendations; (c) to monitor aggregate metrics of site usage, such as total number of visitors and pages viewed; and (d) to administer, use and improve www.optimacall.ro and our other services and systems and to provide services and content that are tailored to you.
4. What cookies do we use and why?
Strictly necessary cookies
These cookies are used only for the purpose of: (i) carrying out a transmission of a communication over an electronic communications network or (ii) enabling the provider of an information society service to provide such service as explicitly requested by you.
Performance cookies
These cookies collect information about how visitors use a website, such as which pages users visit most often and whether they receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information that these cookies collect is aggregated and therefore anonymous. is used only to improve the way a website works.
Functionality cookies
These cookies allow the site to remember the choices you make (such as your username, language, or region) and to provide personalized and enhanced features.
Social Media Cookies
These cookies are used based on social login functionality or when you use a Social Media channel add button (e.g. click the "Search" icon on a web page)
Advertising cookies
These cookies collect information about web browsing activity to inform advertising networks about site traffic to deliver targeted advertising based on previous browsing activity.
Whether a cookie is considered a "first" or "third-party" cookie refers to the domain that is placing the cookie. "Primary cookies" are cookies set by a site that is currently being visited by the user (e.g., cookies set by www.optimacall..ro). If a user visits a website and another entity sets a cookie through that website, it would be a third-party cookie.
Session cookies allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and ends when you close the browser window. Session cookies are created temporarily. After you close your browser, all session cookies are deleted. Persistent cookies, on the other hand, are cookies that remain on your device for the period of time specified in the cookie. We use both session cookies and persistent cookies.
5. How to disable or remove cookies.
You can configure your Internet browser, by changing its options, to stop accepting cookies completely or to prompt you before accepting a cookie from the website you are visiting. However, if you do not accept cookies, you may not be able to use all portions of our site or all of its functionality.
Please note that disabling these technologies may interfere with the performance and features of the services offered.
6. Modification and update of the Cookie Policy.
We may occasionally update our Cookie Policy. If we do, we will update the "effective date" at the top of the Cookie Policy. If we make an update to this policy that is less materially restrictive on the use or disclosure of passively collected data prior to the update, we will provide you with advance notice of the pending update and seek your consent by posting a notice on our website or by contacting you using the email address you provided.
We encourage you to periodically review this Cookie Policy to stay informed about the use of passively collected data. Your continued use of our site constitutes your agreement to this Cookie Policy and any updates.
