Monday, 08:59 - Wake up in the ring

It's Jabra. Or Plantronics. Depends who's using me. I'm a call center headset. I've seen things. I've heard more. I am the silent but indispensable colleague.

At 8:59, he takes me out of the drawer. I still haven't recovered from Friday's tour de force. There were 124 calls. Some in English. Some in an unfamiliar dialect: "customer upset for no reason."

Still, I was there. On duty.

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Tuesday - When the call lasts as long as a season of a TV show

It's Tuesday. The day when clients mistake the call center for therapy. I hear confessions about fridges that make strange noises and neighbors who "go online."

I'm not a psychologist, but I've learned to wave the microphone in empathy. If you're a call center headsetpersonal development comes with the guarantee.

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Wednesday - Mascot(s)attack

An agent works from home. I was attacked by his cat twice today. I don't understand why she's jealous-- I'm just helping. I've got scratches, but the bug works flawlessly. I'm a fighter.

Like any call center headsetI have learned to withstand emotional and physical shocks. I'm still here.

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Thursday - "How to get tangled in cable in 3 easy steps" guide

My agent abruptly stands up, forgets I'm plugged in, and gives me an acrobatic flight to under my desk. I lose my orientation for a few minutes, but I get up.

We never get down on this team. Literally, yes. But morally, never. Plus, I'm also giving the Christmas plant a workout.

This is the life of a call center headset. No breaks, just mission.

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Friday - Glory, statistics and... karaoke?

It's the weekend. I'm proud. My agent had the best KPIs. I was there, in his ear, every step of the way.

And yes, I caught the impromptu lunch break karaoke session. I don't have a voice, but I have style. I can relate to the "We Are the Champions" vibe, even though I'm just a call center headset.

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Headsets - the misunderstood call center hero

I may not wear a cape, but I wear a signal. I don't have superpowers, but I play the customer's voice clearly, even when the internet is acting up.

I am call center headset. I'm here for you, every call. I don't show up in pictures, I don't get bonuses, but without me, conversations would be just noise.

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For call center colleagues

If you have a call center headset who's been through battles with you, give him a break. And possibly a washcloth with rubbing alcohol. It's our form of a hug.

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Share this article to your colleagues and say, "No headset, no call center!"
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