✨ Ignite Your Career: IT Help Desk Specialist (European Support) ✨

Are you a tech wizard with a heart for helping people? Do you thrive on solving puzzles and turning frowns into smiles? We’re on the hunt for a passionate and customer-obsessed IT Help Desk Specialist to join our vibrant team!

Imagine being the guardian of smooth operations for our colleagues across Europe, ensuring their tech works flawlessly so they can focus on what they do best. If you’re ready to be a digital superhero, providing rapid-fire solutions and unwavering support, then this is your moment!

🚀 Your Mission (Should You Choose to Accept It)

As our IT Help Desk Specialist, you won’t just be answering calls; you’ll be the first point of contact for digital peace of mind. Your days will be packed with exciting challenges like:

Being the First Responder: Delivering lightning-fast 1st line IT support via phone, email, and our slick ticketing system. You’re the friendly voice and the calm presence our users rely on.
Cracking the Code: Diagnosing and troubleshooting a fascinating array of hardware, software, network, and application issues. From printer mysteries to VPN conundrums, you’ll be the one to demystify it all.
The Escalation Maestro: Knowing when to elevate complex incidents to our Level 2/3 specialists, providing all the crucial details for a seamless handover.
Building the Knowledge Vault: Meticulously documenting cases and solutions, turning every resolved issue into a valuable resource for future success.
The Patience Whisperer: Guiding users through step-by-step solutions with remarkable patience and crystal-clear instructions, making tech accessible to everyone.
Team Player Extraordinaire: Collaborating effortlessly with our external partners to ensure our entire tech ecosystem runs like a dream.

✅ Who You Are: Our Ideal Tech Trailblazer

You’re more than just your resume; you’re a force of nature when it comes to IT support. Here’s what we’re looking for:

Experience that Shines: A solid 2–3 years of hands-on experience in an IT Help Desk or Technical Support role. You’ve been in the trenches and you’re ready for more!
Tech Arsenal Ready: A robust understanding of Windows OS, the entire Microsoft 365 suite (think Outlook, Teams, SharePoint, OneDrive), VPN technologies, and those essential remote support tools.
A Polyglot Pro:Exceptional communication skills in English (it’s a must!) and fluency in one of these fantastic languages:
- French 🇫🇷
- Italian 🇮🇹
- German 🇩🇪
- Spanish 🇪🇸
Ticketing System Savvy: You’re no stranger to popular ticketing systems like ServiceNow, Zendesk, or Jira. You know how to log, track, and conquer!
The Empathy Engine: A genuine customer-first attitude that shines through every interaction, coupled with an incredible ability to stay calm, cool, and collected when things heat up.
The Adaptable Alchemist: You’re resilient, incredibly adaptable, and always focused on finding the solution, no matter the obstacle. You see challenges as opportunities!